Lexus of Naperville

This was the best car buying experience ever! The entire process from receiving information, test driving, negotiating to signing was as smooth as silk. Hani was polite and professional in all aspects. My process from receiving information, test driving, negotiating to signing was as smooth as silk. Hani was polite and professional in all aspects. My questions were answered promptly and appropriately as well as my needs met for trade in value and financing. The ultimate plus was the process did not waste my time! The only disappointment is that this survey does not allow me to rate them a 10! More

We drove abt 175 miles to look at a vehicle at Lexus of Naperville We bought it. Dan Foster is a great person to work with.He worked hard to get a deal that we could agree on. WELL WORTH THE TRIP!!! Naperville We bought it. Dan Foster is a great person to work with.He worked hard to get a deal that we could agree on. WELL WORTH THE TRIP!!! More

Hani Dolat is a very professional salesperson. He made sure all of my concerns were addressed and spent extra time to make sure I knew how to operate all of the bells and whistles on my new car. Whenever sure all of my concerns were addressed and spent extra time to make sure I knew how to operate all of the bells and whistles on my new car. Whenever I go in for an oil change, the staff treats me so kindly, they really go out of their way to help. Hani will always walk over if he is there to check to see how things are going with my car. I would absolutely recommend Hani and Lexus of Naperville to anyone looking for a new or certified used Lexus. More

Tony worked with me continuously trying to get the suv I wanted in the price range I felt convertible paying, I think he was very patient and anxious to help me in any way he could. Sal Lala was also ver wanted in the price range I felt convertible paying, I think he was very patient and anxious to help me in any way he could. Sal Lala was also very helpful I never had to wait very long for service, he continue to ask if I wanted any refreshments or snacks, I just think that I was treated like I was someone very important and not like a customer. Thanks guys, More

My experience with Lexus/Naperville and particularly with Mohammad Naim was my best sales experience ever. Mohammad was very responsive to my questions and requests and quickly gained my trust. At no point Mohammad Naim was my best sales experience ever. Mohammad was very responsive to my questions and requests and quickly gained my trust. At no point during the experience did I feel uncomfortable or pressured. He is first class. I would definitely work with him again. More

First off, when you become a customer of this dealership, you are buying and working with a quality team of people. Last Saturday, I purchased my third used car from Dan Foster, Bill Borta, Paul Cocco, an you are buying and working with a quality team of people. Last Saturday, I purchased my third used car from Dan Foster, Bill Borta, Paul Cocco, and Bill Cranley and could not be happier. The process could not have gone more smoothly. Their pricing is always more than fair, and the service and treatment you receive is outstanding. If you are shopping for a car, I would highly recommend stopping by Lexus of Naperville first, you will not be disappointed. This dealership only carries quality used cars and is very trustworthy. But beyond that, Lexus, and more importantly, this dealership, stands by the products they sell. We worked with Cindi Wilson/Michael Perelli/Dan Petrey on a potentially expensive repair on our 2004 RX330. To our delight, the service department was able to work with us on the service and covered the repair free of charge. Try that on a 7 year old vehicle at a BMW/Mercedes/Cadillac dealership, it’ simply not going to happen. So in summary, you can buy with confidence from this dealer. I would not go anywhere else. More

I traded in my GS350 for the new CT200 Hybrid. What a great sales experience in securing a very hard to obtain car. I am averaging 50 MPG on the highway...yes that is true. Great car...this is our fu great sales experience in securing a very hard to obtain car. I am averaging 50 MPG on the highway...yes that is true. Great car...this is our future. Also, Rick Van Pelt is a tremendous and persistent salesman. He worked with us and provided outstanding and timely communication on the status of the car delivery. I recommend Lexus of Naperville for anyone considering purchasing a Lexus. More

I have heard about what customer service means for many companies and organizations during 20 years of my professional life. Michael Comer at Lexus of Naperville gave it a new meaning. The constant informa companies and organizations during 20 years of my professional life. Michael Comer at Lexus of Naperville gave it a new meaning. The constant information education he provided during the sales process was simply incredible. He was an encyclopedia of automobile information. The professionalism and a passion for helping customers that he displayed during the sales process convinced me that I will buy a Lexus. He never pushed the sale, just was a good consultant and advisor. The real kicker was after the sale was complete. Michael had to come to my house to pick up the check. While I was writing the check, he setup my garage door opener to work with the car. How many times have you heard of a sales guy doing that for you? Then he explained a lot of car features to my kids who were admiring the new car. Later, he called me and emailed me numerous times to make sure that I am happy with my purchase. Even today when I went to the dealership to get my free car wash, he stopped by to talk. Unfortunately I got a small scuff on the side of my new car(sigh). He went to the car wash manager (Bill) . Bill buffed the side of the car for free and made it good as new. All for nothing. While Bill was taking care of the scuff, Michael saw that my iPass toll transponder was not mounted. He got a velcro and mounted it himself !! The personal attention and care everyone has provided to me is inspiring to me as someone who leads a customer service organization himself. I walked out of the dealership today with one word...WOW. Thank you Michael and thank you Lexus of Naperville. More

Where do I start, we walked into the Lexus of Naperville expecting the people to be pushy and hellbent on a sale. The thing I didn't expect was how hard they were going to be working for me. Not only did Ha expecting the people to be pushy and hellbent on a sale. The thing I didn't expect was how hard they were going to be working for me. Not only did Hani get us the price we wanted for my used Chevy Aveo, but he worked just as hard to get us where we felt comfortable monthly. I would recommend any and everyone to check this dealership out. The people are nice, your car gets a free wash when purchased, and while you wait you are offered water, coffee, or a cappuccino. The people here are phenomenal and you will not leave disappointed. More

Dan Foster is extremely knowledgeable about the cars offered. He is customer service oriented with a great attitude. He and his manager, Bill, are a pleasure to work with. We walked away feeling that offered. He is customer service oriented with a great attitude. He and his manager, Bill, are a pleasure to work with. We walked away feeling that we are truly a valued customer. We will continue to shop here and recommend them to others. More