Lexus of Naperville

Willing to work with you - no pressure This was my first time buying a car and it was a great experience. May was our sales associate and when she wasn't sure of an answer she made sure to This was my first time buying a car and it was a great experience. May was our sales associate and when she wasn't sure of an answer she made sure to ask someone above her. In any sales situation, most of the time I feel pressured to make a decision I may not necessarily want to make HOWEVER this was not the case. I was given time to think about this large purchase without being afraid I'd lose the car over a "few bucks". My husband and I were given time to think about the purchase, inspect the car, talk it over...any request we had and could think of was met. Thanks Lexus - our used Mercedes Benz is good so far. Thanks for working with us and not making us feel like a sale was most important to you! More

outstanding Sal went the extra mile. He work with us well after his shift, making sure we had quality service. He made sure that the car was in the best shape pos Sal went the extra mile. He work with us well after his shift, making sure we had quality service. He made sure that the car was in the best shape possible. There were couple dents on the vehicle that were buying that were not there before, and he them fixed immediately. He was patient and made that we had the best service. More

Great Service!!! Sal and Dan both extremely friendly and patient. Sal made sure I was happy with the Ls430 not just the price but took the time to show me about some o Sal and Dan both extremely friendly and patient. Sal made sure I was happy with the Ls430 not just the price but took the time to show me about some of fun features I didn't know exist. After a long search for the right car of my growing family, I'm grad that search ended at Lexus of Naperville with Sal and the team. More

Excellent Service, Excellent Product, Excellent Experience I purchased a Lexus NX F-Sport. I couldn't be happier. The car is awesome and LON made every effort to insure I had a great purchasing experience and I purchased a Lexus NX F-Sport. I couldn't be happier. The car is awesome and LON made every effort to insure I had a great purchasing experience and a great experience after the sale. They took over 2 hours to review everything about the car and have followed up several times to insure all my expectations are met. Great Job.thanks More

It went well Finally got my Lexus RC 350. Thanks for all your help. Car was well explained. Sales team worked hard to make it happen. Thanks again!! Finally got my Lexus RC 350. Thanks for all your help. Car was well explained. Sales team worked hard to make it happen. Thanks again!! More

Friendly Sales and Excellent Service Day before yesterday I went to Naperville Lexus to just look around a bit, and I walked out with a new car! If you are like me, you don't really reli Day before yesterday I went to Naperville Lexus to just look around a bit, and I walked out with a new car! If you are like me, you don't really relish the idea of dealing with automobile salesmen (high pressure, fast talking--you know) but my salesman, Hani Dolat was the exact opposite, affable, low key, and seemed really interested in my making the right choice at the right price. After I decided on the car another gentleman, Michael Come, spent a great deal of time with me, making sure that I understood all the new technology and bells and whistles on the new care and how to work them. All in all, I'm highly pleased with this dealership and recommend it wholeheartedly. And make sure you ask for Hani! More

Lexus CPO Purchase Nick Gerlak was the Sales Person. He made sure that I was not being served by any other sales person. He showed lot of enthusiasm, professional skills Nick Gerlak was the Sales Person. He made sure that I was not being served by any other sales person. He showed lot of enthusiasm, professional skills and courtesy in explaining things. The vehicle I purchased has been good so far. Nick followed up with a telephone enquiry after the sales to ascertain if everything is fine. As far as the financial deal is concerned I do not think the price was cheap. That is understandable since every business has to meet their profit/yield. Yet I am happy with the conclusion. I would say the Sales Person conducted the whole process of selling alone up to the bill payment. I trusted him to give me a reasonable deal. More

Thoroughness and Excellence We have bought four cars over a period of many years and have always found this dealership and its salesmen to be excellent in every detail. The servi We have bought four cars over a period of many years and have always found this dealership and its salesmen to be excellent in every detail. The service department is so willing to go the extra mile which is greatly appreciated. We love a Lexus and can't seem to choose any other car. The only surprise is how long it takes to buy a car these days! More

Great, easy breezy experience! Everyone at Lexus of Naperville was both friendly and well informed! My sales consultant Philip Asiedu was amazing, nice, very patience with me and k Everyone at Lexus of Naperville was both friendly and well informed! My sales consultant Philip Asiedu was amazing, nice, very patience with me and knowledgeable! I have been a loyal Toyota driver for 9 years now with no issues! We were looking to purchase another vehicle and we decided we wanted to get a luxury car and thought why not go with a Lexus since our Toyota has been so reliable. I had not purchased a new car in 9 years and this was a smooth experience! Test drove a Lexus and fell in love! I would definitely recommend purchasing a vehicle from Lexus of Naperville! More

Excellent dealership experience... Start to Finish This was our first experience with the Lexus brand. Our salesperson Laura Krist was excellent. Even though we had pretty much decided on the vehicle This was our first experience with the Lexus brand. Our salesperson Laura Krist was excellent. Even though we had pretty much decided on the vehicle we wanted, she took the time on a busy Saturday to go through things with us. After a successful test ride, we got right to talking about our purchase. Laura is a great example on how to do business with car buyers. Her approach was low pressure, and was open to our thoughts on how the deal could get done. Gone were the multiple trips to the sales managers and sales games etc.. just honest and direct conversation. We are loving our new Lexus RC350 and would return to this dealership without hesitation in the future. More