Lexus of Naperville

Friendly, Professional, Quick with Great Customer Service My wife and I were looking for a safe, affordable, and reliable used car for our daughter. Lexus of Naperville had a used Ford Escape we were conside My wife and I were looking for a safe, affordable, and reliable used car for our daughter. Lexus of Naperville had a used Ford Escape we were considering and since I was not familiar with that car we came in to do a test drive and 'kick the tires'. Laura Krist was our sales consultant and she was so easy to work with! Laura was very friendly and greeted us with a smile and professionalism. She went out of her way to make us comfortable and relaxed (we've had the typical unpleasant car buying experience at other dealers). Laura listened to our needs and in literally 10 min we agreed on a price that was acceptable - and that was it! It was very refreshing to have such a positive experience buying a car. I highly recommend Laura to anyone that wants a friendly, professional, quick car buying experience with great customer service. More

Rick Van Pelt does it again! Who goes in for a car wash, runs into your previous salesperson and drives away in a new vehicle? Never underestimate the "talent" of Rick! This Who goes in for a car wash, runs into your previous salesperson and drives away in a new vehicle? Never underestimate the "talent" of Rick! This is our 9th Lexus, all purchased from Rick! He respects and understands his customer and appreciates their business. Rick is solid! Jake Baron provided us with information relating to the vehicle's technology. Jake was patient and concise in his explanations and demonstrations. Additionally, the Service Dept. at Lexus of Napervile typically does a great job as well. More

Great Customer Service! Didnt intend to buy a new car when we walked into the showroom! Nick Gerlack and Violet made our shopping experience worthwhile! Nick was very courteo Didnt intend to buy a new car when we walked into the showroom! Nick Gerlack and Violet made our shopping experience worthwhile! Nick was very courteous and frank in his opinions over my concerns More

Willing to work with you - no pressure This was my first time buying a car and it was a great experience. May was our sales associate and when she wasn't sure of an answer she made sure to This was my first time buying a car and it was a great experience. May was our sales associate and when she wasn't sure of an answer she made sure to ask someone above her. In any sales situation, most of the time I feel pressured to make a decision I may not necessarily want to make HOWEVER this was not the case. I was given time to think about this large purchase without being afraid I'd lose the car over a "few bucks". My husband and I were given time to think about the purchase, inspect the car, talk it over...any request we had and could think of was met. Thanks Lexus - our used Mercedes Benz is good so far. Thanks for working with us and not making us feel like a sale was most important to you! More

It went well Finally got my Lexus RC 350. Thanks for all your help. Car was well explained. Sales team worked hard to make it happen. Thanks again!! Finally got my Lexus RC 350. Thanks for all your help. Car was well explained. Sales team worked hard to make it happen. Thanks again!! More

outstanding Sal went the extra mile. He work with us well after his shift, making sure we had quality service. He made sure that the car was in the best shape pos Sal went the extra mile. He work with us well after his shift, making sure we had quality service. He made sure that the car was in the best shape possible. There were couple dents on the vehicle that were buying that were not there before, and he them fixed immediately. He was patient and made that we had the best service. More

Great Service!!! Sal and Dan both extremely friendly and patient. Sal made sure I was happy with the Ls430 not just the price but took the time to show me about some o Sal and Dan both extremely friendly and patient. Sal made sure I was happy with the Ls430 not just the price but took the time to show me about some of fun features I didn't know exist. After a long search for the right car of my growing family, I'm grad that search ended at Lexus of Naperville with Sal and the team. More

Excellent Service, Excellent Product, Excellent Experience I purchased a Lexus NX F-Sport. I couldn't be happier. The car is awesome and LON made every effort to insure I had a great purchasing experience and I purchased a Lexus NX F-Sport. I couldn't be happier. The car is awesome and LON made every effort to insure I had a great purchasing experience and a great experience after the sale. They took over 2 hours to review everything about the car and have followed up several times to insure all my expectations are met. Great Job.thanks More

Lexus CPO Purchase Nick Gerlak was the Sales Person. He made sure that I was not being served by any other sales person. He showed lot of enthusiasm, professional skills Nick Gerlak was the Sales Person. He made sure that I was not being served by any other sales person. He showed lot of enthusiasm, professional skills and courtesy in explaining things. The vehicle I purchased has been good so far. Nick followed up with a telephone enquiry after the sales to ascertain if everything is fine. As far as the financial deal is concerned I do not think the price was cheap. That is understandable since every business has to meet their profit/yield. Yet I am happy with the conclusion. I would say the Sales Person conducted the whole process of selling alone up to the bill payment. I trusted him to give me a reasonable deal. More

Friendly Sales and Excellent Service Day before yesterday I went to Naperville Lexus to just look around a bit, and I walked out with a new car! If you are like me, you don't really reli Day before yesterday I went to Naperville Lexus to just look around a bit, and I walked out with a new car! If you are like me, you don't really relish the idea of dealing with automobile salesmen (high pressure, fast talking--you know) but my salesman, Hani Dolat was the exact opposite, affable, low key, and seemed really interested in my making the right choice at the right price. After I decided on the car another gentleman, Michael Come, spent a great deal of time with me, making sure that I understood all the new technology and bells and whistles on the new care and how to work them. All in all, I'm highly pleased with this dealership and recommend it wholeheartedly. And make sure you ask for Hani! More