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Lexus of North Miami
North Miami, FL
3,331 Reviews
Experience the Lexus Lifestyle
Purchasing a car is just the beginning of the Lexus experience. These days, dealerships have evolved into more than just a car lot – they have become a source of guidance and maintenance for vehicle care. And now, with the introduction of Lexus of North Miami – a true lifestyle begins.
The new state-of-the-art dealership not only provides the ultimate in automotive service but also provides unrivaled personalized service, catering to all of your needs with luxury amenities via the Club Lexus Lifestyle and Fitness Center. The innovative, resort-like center is designed to accommodate and enhance your everyday lifestyle by allowing access to the finest facilities for consultation and first class amenities.
Our service department is passionate about caring for the best automobiles in the world, and committed to keeping your Lexus vehicle and ownership experience top of the line. Our shop has all the top factory required tools and equipment accompanied by thirty-two factory trained technicians, eight Lexus certified trained advisors and over eighty service bays which makes it easy for our customers.
At Lexus of North Miami our assistant service advisors/service operators provide a welcoming answering service which you can reach Monday through Friday 7:30am-6:00pm, Saturday from 8:00am-5:00pm and Sundays from 11:00am-4:00pm (appointments recommended). You can call the Lexus of North Miami service department at (305) 372- 3747 to reach your service advisor, appointments or for vehicle history and all other questions. *Some restrictions apply.
Our Service department is fully equipped with carwashes, details and valet services. We offer complimentary car washes to our customers who have purchased or serviced vehicles at Lexus of North Miami.
The Café at Lexus of North Miami brings a warm and welcoming experience. Choose from complimentary critically acclaimed Starbucks coffee brewed to perfection, an impressive array of contin
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 3,331 reviews
March 01, 2017
ABSOLUTELY THE BEST Alex and the whole staff at north Miami Lexus , is Amazing!!! Definitely will make sure you Drive home Happy , Excited and in the car of your Dreams!! Alex and the whole staff at north Miami Lexus , is Amazing!!! Definitely will make sure you Drive home Happy , Excited and in the car of your Dreams!!! Blessed!!! 🌟🌟🌟🌟🌟 More
by Amen67
February 28, 2017
Excellent experience working with Alex Alex was wonderful to work with. I purchased my car over the phone from out of town. I told Alex what I was looking for and he went above and beyond t Alex was wonderful to work with. I purchased my car over the phone from out of town. I told Alex what I was looking for and he went above and beyond to get exactly what I wanted. He was very professional and answered all of my questions. He went above and beyond to make shipping arrangements for me to receive the car. I couldn't be happier with my new Lexus and will be sure to refer friends to him! More
by Diana
Employees Worked With
February 17, 2017
Frank Vidal was fantastic I met frank Vidal at the dealer and provided me the best deal I could ever have and thank to him I'm driving my BMW 750li he's nice he took his time I met frank Vidal at the dealer and provided me the best deal I could ever have and thank to him I'm driving my BMW 750li he's nice he took his time to talk to me , when I sold my car to make a deposit he even drop me home and pick me up in the morning to get some job done Once again frank thanks so much More
by Desir
Employees Worked With
Frank Vidal
February 17, 2017
Good deal turned bad. No response Unfortunately we are unable to give a good review for this dealership. Yes, it is our fault for trusting a car salesman, Miguel Thodde to be truthful. Unfortunately we are unable to give a good review for this dealership. Yes, it is our fault for trusting a car salesman, Miguel Thodde to be truthful. However, we were told this car was in excellent condition given its year and miles. We were told $1400+ was done to the car to remove minor dents/scratches. So we went forward with the deal. We live over 200 miles from the dealer so we relied heavily on their assessment of the car and the carfax. Both were misleading and deceptive. This car was clearly in some type of minor front end collision, and their "$1400" worth of bodywork they said they did - nope. The entire front bumper needs to be repaired, repainted. The headlight is cracked and there is damage to the hood down through the paint. The radio lights do not work, the dash is cracked. They sell us a car with locked lug nuts but didn't send us the key.?? Yea, other than that the car is in great shape, but we would NOT have bought it given others we had found for same price. So yes, a car salesman LIED, imagine that. And even after receiving the car, contacting them with our concerns we have not heard a word. Not a good experience, go in person is all I can say. Lesson learned. More
by LGLibretti
February 08, 2017
2017 LEXUS IS TURBO Very good experience, Alex was very profesional and easy to work with! Matthew Silva in Finance was also very courteous and efficient and I am very ha Very good experience, Alex was very profesional and easy to work with! Matthew Silva in Finance was also very courteous and efficient and I am very happy with my new Lexus. More
by OFELIA CAMPOS
February 08, 2017
Worth driving 18 hrs from North to Florida Lexus Amazing service! Alex Suarez was always on point and ready to serve. Friendly and punctual! I recommend Alex to take care of your next purchase! Lex Amazing service! Alex Suarez was always on point and ready to serve. Friendly and punctual! I recommend Alex to take care of your next purchase! Lexus of North Miami went above and beyond our expectations. And the SPAHHHH!!! So relaxing!!!!! Worth our drive from Delaware to North Miami! We also would like to thank Alfred Utset and Matthew Silva for their undivided attention in helping us achive our purchase! Vivian & Aaron More
by Vqwilley7@
February 08, 2017
Awesome Dealership! Erick Mansen is awesome! He was extremely easy to work with. He helped me get exactly what I was looking for in a new automobile. Very friendly dealer Erick Mansen is awesome! He was extremely easy to work with. He helped me get exactly what I was looking for in a new automobile. Very friendly dealership - would definitely recommend.!! :) More
by Juliana Garcia
Employees Worked With
Erik Mansen
February 06, 2017
OUTSTANDING Our experience at Lexus of N Miami was excellent. Everyone was friendly and cooperative. Mainly, we keep coming back because of Eric Mansen who has so Our experience at Lexus of N Miami was excellent. Everyone was friendly and cooperative. Mainly, we keep coming back because of Eric Mansen who has sold us our last three cars. For us he is the perfect sales person, available to help us in any way he can to get just the car we are looking for. He is helpful without being pushy, giving us all the time and consideration we need. He is outgoing, patient, friendly and a delight to work with. The finance person we worked with, Nabila, was also exceptional. She was efficient, yet friendly and very helpful. We had an excellent experience buying our car. More
by Ron and Jan
Employees Worked With
Nabila, Erik Mansen
February 05, 2017
Poor treatment to loyal customers I have been a loyal Lexus of North Miami customer since it was Countyline Lexus leasing four cars with this dealership. In my last lease I was contac I have been a loyal Lexus of North Miami customer since it was Countyline Lexus leasing four cars with this dealership. In my last lease I was contacted by Lexus of North Miami to tell me that they had a wonderful deal for me. Little did I know that I was going to get swindled into a 48 month lease of a GS 350 that I no longer can get rid of until the end of the lease because of the negative equity. It is disgusting to me how they treated a loyal customer and I will never return. I have an excellent credit score and make a pretty large payment considering the make and model of my car. It's one thing if I asked to upgrade from my 3rd Lexus to my fourth lexus but they contacted me just after having my lease for approx a year. I'm disappointed in their poor business practices and treatment of loyal customers. More
by Leonor954
Employees Worked With
GUS , Mark Ricciardi
February 02, 2017
NMB LEXUS SERVICE HIGHLY INCOMPETENT My Lexus has been in the service department for 3 weeks after a carjacking. The repairs were a few scratches on the right door and bumper and the car My Lexus has been in the service department for 3 weeks after a carjacking. The repairs were a few scratches on the right door and bumper and the car needed to be detailed. Charlie is my customer service rep and is appallingly incompetent, dishonest and a big liar. He has promised the car to me and my insurance company last week. Now he's into covering up, lying, and diverging from facts and truth. What a horrible and traumatic experience I've had with that sorry service department. Ive had to go all the way to corporate. Now I hate Lexus, I hate NMB Lexus and would love to get rid of my car for good so I don't ever have to deal with this lazy, dishonest lying team of NMB Lexus service department. Keep away!! Run away!! they're a living nightmare. More
by lexusmisery
Employees Worked With
Charlie at Collission
