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Lexus of North Miami - Service Center

North Miami, FL

4.5
1,114 Reviews

1,114 Reviews of Lexus of North Miami - Service Center

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March 09, 2025

The customer service is good but I was not happy with my loaner. The car was dented in several spots, the rear light was broken, the check engine alert was on and gas was almost running out. And the docum More

by Molinaaea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald provided good customer service
Mar 10, 2025 -

Lexus of North Miami responded

Thank you for sharing your experience. While I'm glad to hear the customer service met your expectations, it's disappointing that the loaner vehicle did not meet our standards. We apologize for any inconvenience this caused and would like to address these issues directly with you. Please feel free to reach out at your convenience so we can make things right. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

March 09, 2025

Muy satisfecha del servicio recibido y el trato humano, Un lugar muy relajado limpio tranquilo donde sientes la confianza qué estas en lugar de calidad y garantía . Excelentes trabajadores en especial el More

by rosyrosy08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie
Mar 10, 2025 -

Lexus of North Miami responded

Rosy, nos alegra saber que tuvo una experiencia tan positiva en Lexus of North Miami. Gracias por destacar el servicio de Ronnie y por recomendarnos al 100%. Esperamos verle pronto!

March 08, 2025

It was a very courteous service person. Mr. Rahmani always takes good care of me and my car. More

by juancampanella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Lexus of North Miami responded

Here at Lexus of North Miami, we are always thankful for positive feedback from our customers. Thank you for sharing this praise for Bobby, Juan!

March 08, 2025

Our experience with the service was absolutely great! Outstanding Dealer and service! We were very glad to choose them and not the New York location. In North Miami we are always treated warmly and with More

by ANNIEAGI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nelson Paulino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Semon Mor
Mar 10, 2025 -

Lexus of North Miami responded

We're delighted to hear that you had such a positive experience with us at Lexus of North Miami! Thank you for your kind words and recommendation. We look forward to continuing to provide excellent service in the future!

March 07, 2025

Most lately I purchased 2 used cars there. Are the salesmen doing their job? Yes they are doing well, but not that well for the customer. So I bough 2 cars, each time got tricked. I still go t More

by elusro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Qudus Ijelu
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Kamal
3.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Verneuil
3.0
This rating includes all reviews, with more weight given to recent reviews.
March 07, 2025

The service department ran on time, I was seen at the scheduled time. The Eric gave an accurate estimate of how long the repair would take. The problem was correctly diagnosed and repaired. Nice job t More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Garcia
Mar 10, 2025 -

Lexus of North Miami responded

Bill, we're delighted to hear that our service department at Lexus of North Miami met your expectations and provided timely and accurate assistance. Thank you for sharing your experience with us!

March 07, 2025

The wait time is ridiculous, the customer service sucks very unprofessional people no one knows anything!!!! More

by mrsqueta27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Benny
Mar 10, 2025 -

Lexus of North Miami responded

It's disappointing to hear about your experience with our wait times and customer service. We strive for professionalism and efficiency, so this feedback is concerning. I'd like to discuss this with you directly and see how we can improve for the future. Would you please reach out when you have a moment? Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

March 07, 2025

Bobby is best service adviser he is so helpful and he do the best job all the time .Thank you Bobby More

by h.goltapeh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Lexus of North Miami responded

Thank you for sharing your kind words about Bobby! We are grateful to have you as a Lexus of North Miami customer.

March 07, 2025

This is my 12th purchase from Lexus of North Miami, and that is the best indicator of my satisfaction. More

by AFURTH1
Recommend Dealer
Yes
Employees Worked With
Qudus Ijelu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Adegbayi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Lexus of North Miami responded

Thank you for your continued loyalty to Lexus of North Miami! We're delighted to know that you've had such satisfying experiences with us. Looking forward to serving you again in the future!

March 05, 2025

Andrew took such great care of us. He was extremely patient and really helped me choose a vehicle that was suited for me. Highly recommend him for all of your sales needs. Thank yo More

by Zinach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reinaldo Berroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Verneuil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Lexus of North Miami responded

Zinach, we're delighted to hear that Andrew provided you with exceptional service at Lexus of North Miami. Thank you for recommending him and sharing your positive experience!

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