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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,744 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,745 reviews

January 01, 2022

Excellent service. Arrived as a walk-in after 3pm service completed and on the road by 5 pm. Impressed. Keep up the good service. More

by TMICKEY8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Hernandez
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Jan 03, 2022 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that you had such an efficient service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back next time!

January 01, 2022

Wait time a little long- I had to inquire after 15 minutes. My Advisor was not in and they were waiting to assign me to someone else. But otherwise all was good More

by VICKI102260
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James.
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Jan 03, 2022 -

Lexus of Pembroke Pines responded

Vicki, we appreciate your patience while we assigned your services to an advisor. Providing efficient care is always a top priority, and it will remain our focus moving forward. Thank you for trusting the Lexus of Pembroke Pines team to take care of your automotive needs, and we hope to see you back again down the road!

January 01, 2022

I had a great experience with Lexus of Pembroke Pines. A salesman named Mikhail was very helpful and professional. If you’re looking to buy a new vehicle I would highly recommend Mikhail. Best car buying ex More

by NAZGULYA_777
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikhail Khalev
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2022 -

Lexus of Pembroke Pines responded

We are delighted to see that Mikhail and the team went above and beyond to make your car-buying experience a great one. Thank you for choosing Lexus of Pembroke Pines and congrats on your new car!

January 01, 2022

I had the privilege to work with Nick Goglucci as my salesperson and he truly was great. Personable, patient and kind. Not only did he go above and beyond to shop the specific vehicle I wanted to transi More

by Teale Jenkins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Gaglucci, Yajaira Olazabal
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Jan 03, 2022 -

Lexus of Pembroke Pines responded

Teale, thank you for the great review! We appreciate your business and are happy to hear that Nick went the extra mile to assist with your purchase and get the job done. Drive safely in your new vehicle, and enjoy it! We hope to see you back again at Lexus of Pembroke Pines!

January 01, 2022

It’s always a pleasure buying from here! I’m never not satisfied with my experiences. My salesman Patrick Hew is the best and my service advisor Jose is the Bomb! Thank you gentlemen for everything! More

by missd211
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gemma Urbina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose-service , Warren Haynes
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Jan 03, 2022 -

Lexus of Pembroke Pines responded

Thank you for the glowing review! Hearing that you found the right vehicle working with Patrick and Jose made our day. Congratulations on your purchase, and we hope to see you back at Lexus of Pembroke Pines for your first oil change!

December 31, 2021

Andre was so helpful and listen to my needs,he followed through keeping me abreast of my car. Valdmir,Robert&Lou Were all so helpful and made my purchase An easy process! Thanks Lexus More

by SFISCHLER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2022 -

Lexus of Pembroke Pines responded

Our goal is always to provide informative care and to do all we can to make your purchase experience seamless and simple. It's wonderful to hear that Andre, Valdmir, Robert, and Lou all made that possible for you. Lexus of Pembroke Pines is grateful for your business, and we wish you many safe miles on the road ahead!

December 31, 2021

Do not give costumers an estimate if you’re not gonna comply with it. I was told the service would take about an hour and a half from different agents and planned my day accordingly. Ended up cancelling More

by camiloskey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Ayash
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Jan 17, 2022 -

Lexus of Pembroke Pines responded

I am sorry to hear that your visit took longer than we anticipated. It is our goal to deliver seamless and efficient service, and it is never our intention to make our guests feel as though their time isn't being respected. I assure you that we will use this feedback to improve our practices in the future. Lastly, I can see that we have let you down, but if there is anything more I can do to assist you or help make things right, please feel free to reach out. Best, Osiris Barcelo - Service Manager - (954) 443-2332

December 31, 2021

I always have a great experience with my services manager Jose and the rest of the crew. More

by Universalrealtyintl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaru
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Jan 03, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with Jose and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

December 31, 2021

I meet this service advisor his name was Isidro very helpful and professional he took care of u needs without hesitation More

by ORLYDITH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Isidro
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Jan 03, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your support and are happy to hear that Isidro earned your five stars. Drive safely, and we hope to see you back again at Lexus of Pembroke Pines!

December 31, 2021

VERY GOOD SERVICE AND VERY GOOD DEAL , A TO Z ALL WERE TAKEN CARE OF More

by moe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed I Yousuff
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Jan 03, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review, Moe! We are so glad to hear that the Lexus of Pembroke Pines team delivered a five-star experience. Drive safely, and we hope to see you back again down the road!

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