Lexus of Pembroke Pines

Well here I am once again and I would like to provide my sincere appreciation for Nick Ensey and Jack Mitriani. 2 weeks ago, we leased a NX 300 F Sport with Nick and at the time we knew we would be coming b sincere appreciation for Nick Ensey and Jack Mitriani. 2 weeks ago, we leased a NX 300 F Sport with Nick and at the time we knew we would be coming back for a 2nd vehicle. Nick and I communicated throughout the week and let him know that we would be there on Saturday 9/18 coming from Orlando. Nick kept me updated every step of the way. I will continue to provide rave reviews for Nick and Jack. Both are personable, display plenty of class and are attentive to detail. I can’t thank each of them enough. Truly, truly appreciate them and Lexus of Pembroke Pines should know what special employees they have. More

Needed a loaner while my vehicle was on service but it was not possible neither a ride. Other than that, it was perfect. was not possible neither a ride. Other than that, it was perfect. More

Really Value the service but next time would appreciate if the loaner could be same model as my car. Disappointed that my Thule bicycle hitch could not be installed as this was confirmed upon initial recei if the loaner could be same model as my car. Disappointed that my Thule bicycle hitch could not be installed as this was confirmed upon initial receipt of the car in January 2021. Thank you Lexus Pembroke Pines! Hang in there!! More

Service Department is outstanding! Rodney, my service advisor is polite and efficient! Always makes sure everything is perfect:) advisor is polite and efficient! Always makes sure everything is perfect:) More

A great experience and honestly Lexus stands out among any other manufacturer simply by acknowledging and accepting their faults. In my case, there was a material issue (ripping itself) of the dash of any other manufacturer simply by acknowledging and accepting their faults. In my case, there was a material issue (ripping itself) of the dash of my GS350 and they have generously offered to replace it for free, even if the warranty expired (is within the miles but not the years). That for me is taking responsibility and not implying that after the warranty period your car can implode, "we charge you for everything", like others in the industry. Thank you! More

I bought a used car, everything good at first until i drove off the lot. Car started acting up and they are giving me a hard time and the run around on promises made when the car was purchased. drove off the lot. Car started acting up and they are giving me a hard time and the run around on promises made when the car was purchased. More

Some of service requested was not performed. I wanted car locks to remain locked when car is placed in park. Car was not vaccum. No detail explanation of work performed in invoice locks to remain locked when car is placed in park. Car was not vaccum. No detail explanation of work performed in invoice More

Excellent service, finished in timely manner, clean and sanitized areas for a safe waiting area for customers sanitized areas for a safe waiting area for customers More

Loved my experience! Very professional team, very friendly , caring and organized! Mikhail and Art were assisting and helping me. 5+ stars ! friendly , caring and organized! Mikhail and Art were assisting and helping me. 5+ stars ! More

SPECIAL THANKS TO JOSE AMARO FOR HIS EXCELLENT CUSTOMER SERVICE SUPPORT, AND KNOWLEGEABLE GUIDANCE DURING THE PROCESS OF VISIT SERVICE SUPPORT, AND KNOWLEGEABLE GUIDANCE DURING THE PROCESS OF VISIT More