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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,594 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,594 reviews

September 18, 2021

Khambrel Is THE BEST the MOST PROFESSIONAL AND DEDICATED HUMAN BEING THANK To His COLLABORATION I WAS ABLE TO GET MY NEW 2022 definitely I WILL REFFER FRIENDS AND FAMILIES TO HIM. I had a horrible experien More

by YA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The young guy working with insurance thank you the ladies in the cafeteria thank you, REINALDO ENRIQUE RIVERA RAMOS, Kham Alexander
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Sep 20, 2021 -

Lexus of Pembroke Pines responded

We are so grateful for your recommendation! We will be sure to pass along your kudos to Khambrel and Renaldo, they will be so pleased to hear that you are enjoying your new ride. Thank you for the great feedback and we hope to see you at Lexus of Pembroke Pines again! Take care!

September 17, 2021

After having such an horrible experience with my original sales representative, Marvens St Jean came to my rescue. I’m grateful and thankful for him. He took the initiative to provide me his assistance. He’s More

by TPP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Carey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvens St Jean
Boris Argudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
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Sep 17, 2021 -

Lexus of Pembroke Pines responded

We are delighted to see that Marvens went above and beyond to make your experience a great one. Our goal is to make the car-buying experience easy and hassle-free for our valued guests. Thanks for supporting Lexus of Pembroke Pines and congrats on you new car!

September 17, 2021

Very expensive. Long wait time.. A 15 word minimum is ridiculous.. This is absurd that I can't submit without a 15 word minimum on a voluntary customer service survey. More

by ludington.samuel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gustavo Palacio
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2021 -

Lexus of Pembroke Pines responded

Hi Samuel - Thank you for providing us with some feedback on your service visit. We aim to provide fair pricing to our guests for our services and do all we can to keep the flow of maintenance moving. I apologize that this wasn't better reflected during your time with us. If you can provide us with more specific details that will allow us to pinpoint areas of improvement, we would greatly appreciate that. I will seek out your contact information to reach out to you, but I will also include mine below if you prefer to contact me first. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

September 17, 2021

I am very satisfied with the service received every time I have used Lexus. Service Rep, John Steigle has always been more than helpful. More

by betnjack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigle
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Sep 17, 2021 -

Lexus of Pembroke Pines responded

It is always great to see that John is going above and beyond for our valued guests. Thanks for this great review and thanks for your continued support of Lexus of Pembroke Pines. We'll see you next time!

September 17, 2021

Reinaldo Rivera made up for my Sales person but I am completely satisfied. Buying a car on the phone and not there in person was challenging thanks Reinaldo. More

by LEE8270
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
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Sep 17, 2021 -

Lexus of Pembroke Pines responded

Thank you for this feedback. We are very happy to hear that Reinaldo made your car-buying experience a success. Congratulations from all of us at Lexus of Pembroke Pines!

September 17, 2021

Love this dealership very Professional and knowledgeable. The service department is fast understanding and know their job very well More

by wimberly2635
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
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Sep 17, 2021 -

Lexus of Pembroke Pines responded

Thank you for trusting us with your business and your vehicle! We are thrilled that our team took such great care of you and made you a happy Lexus of Pembroke Pines customer. See you next time!

September 17, 2021

DUE TO COMMUNICATION ISSUE WRONG VEHICLE WAS PREPPED AND ORIGINAL CHOICE WAS SOLD. WHAT I WANTED WAS FINALLY LOCATED AND DELIVERED TO MY HOME. THANK YOU. ITS STILL A MYSTERY HOW A SILVER SEDAN SEDAN More

by WONSWING
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Alter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed I Yousuff
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Sep 21, 2021 -

Lexus of Pembroke Pines responded

I sincerely apologize for our mistake here. I'm so glad that you were able to get the correct vehicle and again, I'm sorry for the confusion. If there are any outstanding concerns please don't hesitate to give me a call. Thank you for your business! Lynn Gonzales - Customer Relations Manager - 954-945-8581

September 17, 2021

Everyone was attentive to the needs for my vehicle. My service provider Sebastian was excellent! More

by DIANACONTINUUM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian - Service Advisor, Kham Alexander
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Sep 17, 2021 -

Lexus of Pembroke Pines responded

Diana, thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Sebastian. Drive safely, and we hope to see you back again at Lexus of Pembroke Pines!

September 17, 2021

Working with Sammy was quite upsettingPrices changed Working with Sammy was quite upsetting Prices changed every 5 minutes Unethical we had to call the manager Frank. This was our 6th Lexus never rec More

by renamstuartd
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sammy Libraty
1.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
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Oct 04, 2021 -

Lexus of Pembroke Pines responded

Thank you for bringing your experience to our attention. We aim to provide transparent pricing to our guests so that they can feel confident in the investment that they're making, and I apologize that your experience did not reflect this. I will address your feedback with the appropriate team members. We're very grateful that you're so loyal to our brand, and I would like to offer my assistance moving forward. Please get in touch with me if I can do anything to further your search for the perfect vehicle. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

September 17, 2021

Marvens was a wonderful sales man friendly and very knowledgeable. I would highly recommend Marvens More

by EFFSM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvens St Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are thrilled to hear that you enjoyed your experience working with Marvens and the Lexus of Pembroke Pines team. Drive safely in your new vehicle, and we hope to see you back again down the road!

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