Lexus of Pembroke Pines

Good place to buy The sales person Rafael was a great person to work with. He was always ready to answer my questions. The Finance Manager was very knowledgeable and pr The sales person Rafael was a great person to work with. He was always ready to answer my questions. The Finance Manager was very knowledgeable and provided good customer service and he explained all the options that were available to make a decision. More

Bad experience Went to pick up my car Waited 30 minutes for the service manager to finish paperwork Waited 45 minutes for my car When I complained they told me t Went to pick up my car Waited 30 minutes for the service manager to finish paperwork Waited 45 minutes for my car When I complained they told me that my car wasn’t ready More

Golden experience! Treated like family! No pressure! I will start by saying that I have contacted all the Lexus dealers in my area couple months prior when i was doing my preliminary research and since d I will start by saying that I have contacted all the Lexus dealers in my area couple months prior when i was doing my preliminary research and since day one, Lexus of Pembroke Pines were the first to respond and in a timely manner. They were relentless, following up and making sure my inquiries were acknowledged. When i didn't respond to the initial emails from their internet team, Zee decided he will take on the battle and he too decided to follow up relentlessly. I finally decided to reach out to Zee based on one of his emails that led me to believe that he doesn't have a sales rep mentality. (I hate sales reps mentality, i like customer service personalities) I am a people person, i work in customer service and sales field. As a matter fact, i also worked at a dealership, so there are certain traits that i look for to settle with the right person to take me through the process. Just as i thought, Zee was awesome! extremely patient, considerate and worked with me on all levels. One of the things i was most impressed about is how much he allows me to talk, listened and execute. Most sales reps just want to get their point across and give you what you dont need but like I said Zee is not your typical sales rep. he is above that status! I can be very stubborn (i want what i want lol) but Zee never showed disgust. Zee answered all my questions timely and always have the answers. The process was seamless just like I imagined. No hassle, no haggle, no pressure. Everything was done online and by phone. Zee was very helpful and as such I was reassured that I was making the right decision. I simply walked in signed and drove away. My finance manager Boris was super sweet and made me feel at ease. Even though i have done this before i still have anxiety walking into the business office of dealerships (most try to up sell and give you extra stuff make your payment super high) However, once Boris began to talk and being jovial with me, I forgot all about my anxiety (he couldn't tell lol) and he never forced to buy things i dont need. In fact, he gave me good advice as per my payment and vehicle information. Glad we had that little chat. Again, like Zee Boris was very customer oriented. I was sold on these gentlemen. Their level of professionalism is amazing. Zee worked out my deal over the phone and when i went in, nothing was changed. No bait and switch plus i got all my perks as promised. Best of all I got the deal I negotiated. Very good Price!! I would recommend Zee and finance manager Boris. They made my experience a memorable one. If you are looking for a Lexus any model, please call or email these gentlemen. That is my experience, you will have to try it to believe it! More

Best salesman and dealer El vendedor excelente , servicio excelente rápido , persona muy agradable dedicado , 100% recomendado , el servicio al cliente excelente , el vendedor El vendedor excelente , servicio excelente rápido , persona muy agradable dedicado , 100% recomendado , el servicio al cliente excelente , el vendedor estuvo pendiente de nosotros todo el tiempo hasta último momento More

Lease Good experience. My third GS .F Sport. Deal handled quickly and even delivered to me at my residence due to my busy schedule without a problem. Good experience. My third GS .F Sport. Deal handled quickly and even delivered to me at my residence due to my busy schedule without a problem. More

Not a Sales, but a Great Client Support Service Definitely a pleasure and peace of mind having such a Great Lexus Team/Client Support. The easiness of the interactive process has been based on trus Definitely a pleasure and peace of mind having such a Great Lexus Team/Client Support. The easiness of the interactive process has been based on trust. More

Great salesman Otany was professional and very courteous in providing me with customer service. He was patient in ensuring that I get the vehicle to I like. I really Otany was professional and very courteous in providing me with customer service. He was patient in ensuring that I get the vehicle to I like. I really would recommend him to all prospective lexus customers. Mr. Brown was extremely helpful as well. More

Excellent Purchase Experience Buying a car is never fun and the process is typically a bit grueling. Zee made sure we had a great experience by asking the right questions and offe Buying a car is never fun and the process is typically a bit grueling. Zee made sure we had a great experience by asking the right questions and offering expert, but practical, advice. He provided fair product and pricing options and we would highly recommend him. Well done, Zee and I love my new IS 300 F Sport! More

#1 for a reason This is my 3rd Lexus from my 3rd South Florida dealer. I don’t expect to go anywhere else for my 4th. After getting jerked around by Lexus of North Mi This is my 3rd Lexus from my 3rd South Florida dealer. I don’t expect to go anywhere else for my 4th. After getting jerked around by Lexus of North Miami, Lexus of Pembroke Pines not only matched the deal but beat it! The staff was friendly, professional but most importantly personable with a genuine interest and care. We were treated like family and not just another customer. I had worked things out with the internet sales team ahead of time so everything was all set when I showed up. When I got there, promptly great, car was already out front for a test drive and we processed the paperwork quickly. Best car buying experience I’ve ever had and the smoothest transaction! Thanks to Zee, Oliver and the team at LoPP. More

Great place! Very nice Sales Team! Ask for Zee! Great and friendly salesman!! Executive service and very honest person! A+++++++++++++++++++++++++++ Great Executive Service Very Ho Ask for Zee! Great and friendly salesman!! Executive service and very honest person! A+++++++++++++++++++++++++++ Great Executive Service Very Honest person I recommend him A++++ Thanks More