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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,601 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,601 reviews

January 22, 2021

Courteous staff, extremely helpful, no BS. Services are efficient. I highly recommend them. Th staff I dealt with were all lovely, and this customer will certainly reach out to them again the next time I More

by KDEVINCENT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are grateful for your business here at Lexus of Pembroke Pines, and we look forward to working with you again sometime!

January 21, 2021

Great and pleasant service! I have Worked with Lexus of Pembroke Pines for over 10 years so I speak from experience. Each and every transaction has been great More

by FUTTYZONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Marsala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Veronica Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2021 -

Lexus of Pembroke Pines responded

We can't thank you enough for your years of loyal business! We are so happy to hear that our team consistently provides you with top-notch service and care. See you next time at Lexus of Pembroke Pines!

January 21, 2021

Great service and honest people, I will recommend this place to anyone good ambient,fast service very professional team, nice place to walk around. The best More

by LUISHM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adeel Sadiq
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2021 -

Lexus of Pembroke Pines responded

It means the world that you would recommend our team to others! Thank you for choosing Lexus of Pembroke Pines and leaving such a stellar review. Safe travels!

January 21, 2021

Waited too long to Drop off my car the process was unorganized. Ppl were arguing because no one knew who was next! Car wash was good! More

by dmjames804
Recommend Dealer
No
Employees Worked With
Juan
Feb 05, 2021 -

Lexus of Pembroke Pines responded

I am sorry to hear that you were kept waiting and I regret any inconvenience this may have caused you. I will pass along your feedback to the team so that we can streamline our communication and organization going forward. I appreciate your positive comment about our car wash, and I hope that you will give us the opportunity to provide you with five-star service in the future. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 21, 2021

Nicholas Ensey from Sales was friendly and knowledgeable. He keeps you informed makes you comfortable. After being quoted a different price that the one show on my invoice, Nick, made things right and I was More

by TENNISA5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yucel Genc
Jan 21, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that Nicholas went above and beyond to deliver such a successful purchase experience. Drive safely in your new vehicle, and congratulations! We hope to see you back at Lexus of Pembroke Pines down the road!

January 21, 2021

I had an ok experience with buying out my vehicle. At times I felt staff was pressed to just close out my case and move on. More

by sbennett2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micky , Cody Cox
Jan 22, 2021 -

Lexus of Pembroke Pines responded

Customer service is our highest priority, and I'm so sorry if that didn't come through this time around. If you are willing, I would appreciate the opportunity to learn more about your visit to see how we can improve going forward. Please feel free to give me a call. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

January 21, 2021

Drop my car off at 12Pm on 1/19/2021 for oil change and 3 recall . Got a call to pick up the car but not enough time to go before the shop close. Went to get my car the next day wait over an hour then was to More

by PLNAILSSPA10
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jose service department supervisor
Feb 08, 2021 -

Lexus of Pembroke Pines responded

I'm sorry to hear that you are experiencing difficulties with your vehicle, and I would be more than willing to speak with you about this directly to see what we can do to make this right. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 20, 2021

I have been going to lexus of pembroke pines for about 11 years and have always been treated amazing and gotten great service. I am always sending referrals. More

by sarah_moss_solomon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre Rust
Jan 20, 2021 -

Lexus of Pembroke Pines responded

Sarah - Thank you for your loyalty to Lexus of Pembroke Pines over the years! We are proud to have earned your support and happy to hear that you are so confident in our team to get the job done. Drive safely, and we are looking forward to seeing you back!

January 20, 2021

Jeremy is always a pleasure to work with. Your staff is seem less and Accomodating. I will always go to lexus of pp for service More

by ROZ_ZZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2021 -

Lexus of Pembroke Pines responded

We can't thank you enough for your loyal support of Lexus of Pembroke Pines! We appreciate you taking the time review us and recommend Jeremy. Drive safely!

January 20, 2021

Timely and professional. I was kept abreast of what was happening to my car as well provided with information to assist with repairs. Jeremy was fantastic More

by edithhall85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2021 -

Lexus of Pembroke Pines responded

We really appreciate the positive feedback, Edith! It's wonderful to hear that Jeremy and the rest of our service team took such good care of you and your vehicle. Thank you for trusting Lexus of Pembroke Pines with your auto repair needs!

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