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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,599 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,599 reviews

January 19, 2021

Courtesy. Knowledge, service attitude of their employees. The Body Parts department needs to cross sales. Nick at parts was very helpful and get the work on time More

by Daniel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2021 -

Lexus of Pembroke Pines responded

Daniel, thank you for taking the time to leave us this feedback. We do always strive for 5-star service here, and I would be more than willing to speak with you directly to learn how we could improve. Please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 19, 2021

John was very friendly and supportive during my visit. I usually work with Carlos, but he was off and felt that the service level did not miss a beat. I was in and out in about 1.5 hours for a 35k service. More

by rrcuthbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Jan 19, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that John went above and beyond to earn your five-stars. Drive safely, and we hope to see you back at Lexus of Pembroke Pines down the road!

January 19, 2021

Lexus of Pembroke Pines has the best service, customer service was amazing everyone very friendly. The personnel were friendly helpful, respectful. Customer service personnel nice and helpful. More

by 1975brendaromero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Genao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

Lexus of Pembroke Pines responded

Thank you so much for saying we have the best customer service! It means a lot to hear that you enjoyed working with our Lexus of Pembroke Pines team to get into your new vehicle. Safe driving out there!

January 18, 2021

Every car that I've owned was purchased through Lexus of Pembroke Pines. they treat you like family. I will not go anywhere else but to Lexus of Pembroke Pines. Great Cars great service great people excelle More

by KARLEEN212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Lexus of Pembroke Pines responded

Karleen - Thank you for the excellent review! We appreciate your loyalty to Lexus of Pembroke Pines over the years and are happy to hear that you are so confident in our team to get the job done. Drive safely, and we are looking forward to seeing you back!

January 18, 2021

Recibi una buena atención. El vendedor supo identificar lo que me interesaba. No me hizo perder tiempo intentando vender lo que no necesito. Gracias.. Gran variedad de opciones More

by PUERTASTIUNA
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gema urbina
Jan 18, 2021 -

Lexus of Pembroke Pines responded

Gracias por la reseña! El cliente es nuestra máxima prioridad y es fantástico oír que tuvo una buena experiencia trabajando con el equipo de Lexus de Pembroke Pines. Apreciamos el apoyo y esperamos volver a verle en el futuro!

January 17, 2021

Spectacular service and incredible customer service. The service manager or director Brian Martin is amazing. Extremely helpful and a total hands on leader. Very satisfied. More

by TonyC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I think it’s Cloe and the other is Brian Martin
Jan 18, 2021 -

Lexus of Pembroke Pines responded

Tony, we appreciate your kind feedback about Brian and Lexus of Pembroke Pines! Thank you from our entire team.

January 17, 2021

Melissa always does a great job for me. Lexus replaced my water pump and serviced my car with no problems. I will be back for my next service. More

by jhschimm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Jan 18, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share! We strive to deliver a seamless service experience, and it is wonderful to hear that this was reflected in your time working with Melissa. Drive safely, and we are looking forward to seeing you again at Lexus of Pembroke Pines!

January 17, 2021

Excellent service!! The service department did an excellent t job communicating price and timing. The service was quick and I was on the road in a jiffy. Thanks!! More

by metema01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 18, 2021 -

Lexus of Pembroke Pines responded

We couldn't have asked for better feedback! It's fantastic to hear that our service team took such good care of you and your vehicle. Thank you for trusting Lexus of Pembroke Pines with your repair and maintenance needs!

January 17, 2021

Service advisor Jeremy Rivera was courteous and provided great customer service. Thank you Jeremy for a job well done and providing excellent customer service it means a lot. More

by Mrs. C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Lexus of Pembroke Pines responded

Thank you, Mrs. C, for sharing such kind feedback regarding our service team. If there is anything we could have done to elevate your experience to 5-stars, please let us know!

January 17, 2021

Always a great job and short wait. Sebastian is always helpful and does a great job everytime. We travel from Delray Beach so the service must be outsanding! More

by LALZATI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Jan 18, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share! We strive to deliver a seamless service experience, and hearing that this was reflected in your time working with Sebastian made our day. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

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