Lexus of Pembroke Pines

It was a great experience for me, Irv Smith was very patient and took the time to inform me about the car. I am very happy I came to this location rather than the other ones. patient and took the time to inform me about the car. I am very happy I came to this location rather than the other ones. More

My friend took me to Lexus of Pembroke to lease a new vehicle. My sales person was Kham Alexander he made me feel welcome he answered all my questions being it was my first time leasing and he also gave vehicle. My sales person was Kham Alexander he made me feel welcome he answered all my questions being it was my first time leasing and he also gave me his opinion. He made sure I left comfortable and happy. Although I had to return the next day to tint my car it still was a smooth transaction. I would recommend Pembroke of Lexus to all my friends and make sure they work with Kham he is an asset to the company very professional and patience. I already told one of my friends. More

I leased a NX300.Michele was very friendly and explained I leased a NX300. Michele was very friendly and explained all the specs of the car. She also worked the numbers in such way that I felt confident to I leased a NX300. Michele was very friendly and explained all the specs of the car. She also worked the numbers in such way that I felt confident to lease the car. More

Service dept was full so I was given a loaner. However my car was done sooner than expected. Everyone is always professional and extremely courteous. car was done sooner than expected. Everyone is always professional and extremely courteous. More

Excelente customer service! Alex it’s a very good professional. Very pleasant experience at Pembroke Pines Lexus over all! Thank you very much for all your help! professional. Very pleasant experience at Pembroke Pines Lexus over all! Thank you very much for all your help! More

Service advisor Jose Luis Amaro was outstanding. He kept me informed of my car status, issues and repairs needed. The turn around time was excellent. My wife and I both felt as if we were treated as famil me informed of my car status, issues and repairs needed. The turn around time was excellent. My wife and I both felt as if we were treated as family. I would like to thank the hole Lexus team for an outstanding service More

Carlos was extremely helpful and curtious to find the issue l was having with the car and everything was to my satisfaction when car was picked up issue l was having with the car and everything was to my satisfaction when car was picked up More

I scheduled the service appointment for the fact of having a loaner available. With that in mind I had to wait three weeks for my appointment with a guaranteed loaner vehicle. My loaner vehicle was not having a loaner available. With that in mind I had to wait three weeks for my appointment with a guaranteed loaner vehicle. My loaner vehicle was not ready for an hour and a half after they had taken my car. I found this entire process to be very in efficient and I don’t see the point of making an appointment for a loaner vehicle if it’s not a guarantee. More

Always a pleasure with my advisor Carlos. He always keeps me informed on what’s going on with my car and always gives options to consider. me informed on what’s going on with my car and always gives options to consider. More

I asked to speak to the manager and she assured me about the precautions being taken due to Covid, for my car. Also I was hesitant to sit down while waiting for the service during these times so the manager the precautions being taken due to Covid, for my car. Also I was hesitant to sit down while waiting for the service during these times so the manager was very kind and took me to an outside bench where there would be less people and ran to get the disinfecting wipes and wiped down the bench so I could sit down. I felt like she was very understanding and willing to accommodate my needs. And the service went well and a great car wash. More