Back

Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,915 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
Contact Dealership

16150 Pines Boulevard

Pembroke Pines, FL

33027

Directions

By Type

Showing 16,915 reviews

August 06, 2020

I think the dealership is great and I will return the next time I am looking for a car. Salesman Alex Whitman is the best! More

by KAREN78
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
Aug 06, 2020 -

Lexus of Pembroke Pines responded

We're so proud to have gained you as a loyal customer, Karen! It's fantastic to hear that Alex made your car-shopping experience at Lexus of Pembroke Pines so exceptional. We look forward to seeing you again next time you're in the market for a car!

August 06, 2020

Special thanks to Jose Amaro, excellent customer service and knowledgeable. Friendly and someone you can trust if recommendation and suggestions are needed when you need it More

by emmanueljr1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Amaro
Aug 06, 2020 -

Lexus of Pembroke Pines responded

We're so happy to hear that Jose delivered such friendly and knowledgeable service, Emmanuel! He's just as great at his job as you describe, and we'll be sure to relay your kind words to him. Thank you for trusting Lexus of Pembroke Pines with all your repair and maintenance needs!

Jan 02, 2021 -

emmanueljr1 responded

Thank you so much

August 06, 2020

Excellent Service Job Jose was very kind when I met with him in regards to doing the 10,000 mile maintenance for my car. He explained everything that they were going to do More

by ygomez_7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Aug 06, 2020 -

Lexus of Pembroke Pines responded

Thank you for coming to Lexus of Pembroke Pines for your 10k check up! We are happy to hear that Jose explained all the work being done to your vehicle so you can be confident out on the roads. Have a great day!

August 05, 2020

My car dealer Patrick Hew provides great customer service. During this visit unfortunately it was never communicated to me that my car was ready. However Patrick found out the status and helped me. More

by nadia_cumberbatch
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2020 -

Lexus of Pembroke Pines responded

Hi Nadia - We apologize for our miscommunication here but are so glad that Patrick stepped in to assist you. Thank you for coming to Lexus of Pembroke Pines! We look forward to working together in the future and hope you enjoy your day.

August 05, 2020

As a repeat Lexus of Pembroke Pines customer Frank Marsala was able to make another deal happen. This is the first time I deal with Yomar but he was great and very communicative throughout. Only draw More

by sharka00
Recommend Dealer
Yes
Employees Worked With
Frank Marsala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yomar Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2020 -

Lexus of Pembroke Pines responded

Thank you for being such a loyal customer at Lexus of Pembroke Pines! We are happy to hear that your experience working with Yomar was so transparent and enjoyable. Congratulations on the new car and we hope to continue to earn your business in the future!

August 05, 2020

The service department at this dealership is awesome and is always willing to provide the very best in service to their customers. Lexus at Pines Rock More

by me.dea625
Recommend Dealer
Yes
Employees Worked With
I. Garcia- Service Dept
Aug 06, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It is always a pleasure to service your vehicle here at Lexus of Pembroke Pines, and we look forward to your next visit!

August 05, 2020

Just great service! I've really never experienced such excellent service as I received at Lexus of Pembroke Pines. Definitely the dealer to feel like a valued customer More

by JORTIZ33351
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2020 -

Lexus of Pembroke Pines responded

Feedback like this makes our day and we appreciate you taking the time to review Lexus of Pembroke Pines. It is our priority to take care of customers and we're so glad that came through to you. All of us are looking forward to working with you in the future!

August 05, 2020

Made appointment & still had to wait almost 3 hours, and I didn’t even have an oil change, just 15,000 mile service.Gave my cell # for updates yet updates kept going to husbands cell who was not with me. La More

by SCOTTAMLOU
Recommend Dealer
No
Employees Worked With
Juan
Aug 20, 2020 -

Lexus of Pembroke Pines responded

This is a disappointing review to read. It sounds like there were a few miscommunications and mistakes here, and I sincerely apologize for the inconvenience. I would be more than willing o speak with you directly about what happened and see if we can fix any remaining issues with your vehicle. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? I'd appreciate the chance to make this right. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

August 05, 2020

Have leased 6 cars from this dealer. Got a very good deal with Tom who convinced us to stay with Lexus!! John Stiegel in Service excellent!! More

by RGERB
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Steigel , Frank Guerrero
Aug 05, 2020 -

Lexus of Pembroke Pines responded

We're so proud to have you as a loyal customer! It's wonderful to hear that Tom has made every one of your leasing experiences enjoyable, and that John always delivers exceptional service. Thank you for your confidence in Lexus of Pembroke Pines!

August 05, 2020

Excellent service. Friendly staff. Quality product. Highly recommended this dealership. The service was 5 star and will continue to come back. Thank you for everything. More

by Jctamajon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Genao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Leon, Mario F Padron
Aug 05, 2020 -

Lexus of Pembroke Pines responded

We couldn't ask for better feedback and we appreciate you taking the time to review Lexus of Pembroke Pines. We take pride in offering top-notch experiences for customers and it's great to see that came through to you. It's an honor to have earned your support!

...
1501
...