Lexus of Pembroke Pines

Tom is Great! Tom was very helpful, attentive, and kind throughout the entire process of getting my new Lexus NX. He was transparent about pricing from the beginnin Tom was very helpful, attentive, and kind throughout the entire process of getting my new Lexus NX. He was transparent about pricing from the beginning, responded to all of my questions promptly and helped my husband and I pick up the car quickly. He had everything in order for a smooth delivery process. I would 100% recommend Tom and Lexus of Pembroke Pines to family and friends. More

Zee helped me with my new lease.It could not have been easier. Zee took care of everything and even delivered the car to my house and picked up the old lease. I will definitely use him again. They made it easier. Zee took care of everything and even delivered the car to my house and picked up the old lease. I will definitely use him again. They made it easy during this tight time with the covid 19 virus. More

Great customer service. Was seen at my appointment time and service department had my loaner car ready and waiting for me. As always, very satisfied with my service. and service department had my loaner car ready and waiting for me. As always, very satisfied with my service. More

Lexus of Pembroke Pines is always very accommodating and easy to deal with when bringing my car in for service. Service is veryefficient and I never have a problem when I service my vehicle. easy to deal with when bringing my car in for service. Service is veryefficient and I never have a problem when I service my vehicle. More

Liars, conmen, and scammers UPDATE: 6/1/20 - They continue with the charade; They posted on several of my reviews that they're sorry and want to help, but when I respond nobody h UPDATE: 6/1/20 - They continue with the charade; They posted on several of my reviews that they're sorry and want to help, but when I respond nobody has ever reached back out or tried to contact me back. What an unprofessional and deceitful group. Just reinforces that they are frauds. Bought a CPO 2017 Lexus ES350 from Lexus of Pembroke Pines in May 2019 on the premise that a ding on the trunk would be fixed by Lexus upon purchase. We wrote up a contract with the Preowned Sales Manager J, and it was signed by both parties witnessed by everyone in the office at the time; the contract stated that the damage on the trunk would be fixed correctly by Lexus upon purchasing the car. Simple. The car was subsequently sold to me with the previous tint glue and strips of tint still on the windows and the damage on the trunk (unprofessional). After taking the car home, itip was incredibly difficult to get in touch with anyone in their department to get the trunk fixed; it ended up taking a little over 2 months and finally they were able to schedule the work. I dropped my car off to Pembroke Pines Lexus and about a week later I got it back- the only problem was that they completely botched the repair –got some sort of glue on my shift knob that wouldn’t come off, put some kind of soft poxy on the ding which was a different color and soft, and the entire trunk had swirls and thicker/thinner areas across I, they did not even remove the symbols, just taped off! I called them- again very difficult to get back in touch with – come to find out they used some 3rd party mobile painter instead of sending it next door to their Lexus bodyshop/collision center attached to the building I bought my vehicle from. Finally, after days I was able to get in touch with the painter – who works out in Hialeah- about 1.5 hours from where I live – who told me he would come pick it up from me at work and fix the paint job/repair and apologized. They came and got my car from my work the next day- fixed and dropped it off a couple days later- got the car to find the same exact thing had happened again, but now there was a lip of paint around the perimeter of the entire trunk. Again went thru the same process, he came and got it – supposedly fixed it for the 3rd time – and now I have my eyesore car that I am stuck with – the trunk is a completely different color white – more like a acura ivory pearl white, and the rest of my car is Emminent White Pearl. I’ve tried contacting them to correct the paintjob for almost 1.5 years now. I’ve tried to contact almost every staff member I could find contact info for- its like they blacklisted me and washed their hands. I called Lexus Guest services and filed a case and even they were not able to do anything as the dealer has refused to get involved any further, and the president has refused to do anything more. I’ve gotten to the point that I’ve gotten it escalated to the Lexus Guest Serv Southeastern Director, and even he cannot do anything because the dealer is unreasonable. Lexus Guest Services is completely unable/unwilling to help because it is “beyond their scope”. So now I am stuck with a 3 toned color car that is less than 3 years old – it looks like it has been in an accident and it has not, and no one can help me. Dispicable people with no accountability, last time I will buy Lexus. More

Excellent service! I will always return to this Lexus dealership because of the treatment of the staff, Irv truly makes you feel like family. I am happy with my new car! dealership because of the treatment of the staff, Irv truly makes you feel like family. I am happy with my new car! More

We really appreciate the fact that Mr. Andres Vergara was very patient with us he was very professional.We hope that he still there when we come back for our next deal thank you very much very patient with us he was very professional.We hope that he still there when we come back for our next deal thank you very much More

They are always accommodating. John always communicates what is needed and calls with estimate before work is started and when completed. There are never any surprises. what is needed and calls with estimate before work is started and when completed. There are never any surprises. More

I have purchased my last five cars through this dealer. No other compares in service and quality. Amazing service from every department. Always exceeds expectations. No other compares in service and quality. Amazing service from every department. Always exceeds expectations. More

So far very good they work with me to get my new lexus. Very good. Cesar was very helpful and patient with me, and Rohan was good also helping me to get my new lexus. Thanks Very good. Cesar was very helpful and patient with me, and Rohan was good also helping me to get my new lexus. Thanks More