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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,893 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,893 reviews

April 21, 2020

Great guy, great customer services. This is my third Lexus, and they never disappoint. Zee was professional, call him you won’t be disappointed at all. More

by NICOLE.PROCACCINI09
Recommend Dealer
Yes
Employees Worked With
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Ho
Apr 21, 2020 -

Lexus of Pembroke Pines responded

Thank you so much, Nicole, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

April 21, 2020

Awesome experience again I've been a loyal Lexus Pembroke of Pines customer for for 20 years thanks to Frank Marsala. Even after moving to the Tampa area, I'd rather go back t More

by marcoabravo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Marsala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian, Rey Santos
Apr 21, 2020 -

Lexus of Pembroke Pines responded

Marco, Congratulations on your new vehicle! We are so glad that Frank had the opportunity to work with you again, and that our team could make this another top-notch experience for you! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

April 20, 2020

Great car buying experience with Zee From the first time I spoke with Zee, he was super responsive, friendly and not aggressive as some car sales reps can be, Due to the current stay at More

by kwkmietek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new RX 350! All of us at Lexus Of Pembroke Pines are glad to have you as a customer.

April 20, 2020

It took about 30 minutes for me to actually speak to someone. Lexus then kept my car for 3 days, for a simple oil change! More

by MMAUR024
Recommend Dealer
No
Employees Worked With
Sebastian
May 07, 2020 -

Lexus of Pembroke Pines responded

MMauro, Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can.

April 20, 2020

They did a great job, my truck came out wonderful!! The service and staff were excellent. They kept me informed of my repairs every step of the way. Job well done! More

by TARIF1225
Recommend Dealer
Yes
Employees Worked With
Brian Peterson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Najera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 20, 2020

Always excellent Always excellent people always friendly, fresh caffee, they take you even if you don't have an appointment car wash at the end.... always excellent More

by pilarp2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
isidro
Apr 20, 2020 -

Lexus of Pembroke Pines responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus Of Pembroke Pines!

April 19, 2020

I wait 25 minutes in my car for Representatives to come me when is no other customer. I really don't think I will come again to this place More

by htoorgeman
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2020 -

Lexus of Pembroke Pines responded

Hello, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly.

April 19, 2020

Zee was very helpful and patient even helped me clean out my trunk Highly recommend.Alex and Morez were Alison helpful, I felt I got what I came for. More

by Sdmez001
Recommend Dealer
Yes
Employees Worked With
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2020 -

Lexus of Pembroke Pines responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 18, 2020

Z and the team and Pembroke Pines were amazing! Very patient, especially during these times of social distancing. I appreciate all the hard work today. More

by DIANNESTOKOE
Recommend Dealer
Yes
Employees Worked With
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2020 -

Lexus of Pembroke Pines responded

Hello Dianne, Here at Lexus Of Pembroke Pines, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Zee and the rest of our team, and it was a pleasure having you at the dealership. We appreciate your review!

April 18, 2020

Prompt efficient and just what we needed to know, from Michele Alter directing us to Mr Alvarado through our focused interactions with him. So needed in this pandemic environment More

by JULIANBERMAN
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr Alvarado
Apr 19, 2020 -

Lexus of Pembroke Pines responded

Thank you, Julian, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus Of Pembroke Pines.

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