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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
17,696 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 17,696 reviews

August 13, 2020

My service advisor, Melissa, always delivers top tier service. She is knowledgeable and prompt. She always works to make sure I get good service and a good price. Love her! More

by WICKIDSPARKLE
Recommend Dealer
Yes
Employees Worked With
Melissa in service
Aug 13, 2020 -

Lexus of Pembroke Pines responded

We're so proud to have earned your loyal business! Melissa is just as considerate and hard-working as you describe, and we'll be sure to relay your kind words to her. Thank you for your confidence in Lexus of Pembroke Pines!

August 13, 2020

Melissa in the service department always provides me with professional and courteous customer service. At Lexus of Pembroke Pines, the staff is always friendly. Thank you for your professionalism! More

by wchanda78
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Aug 13, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! We are so glad you enjoy working with Melissa here at Lexus of Pembroke Pines, and we will certainly let her know that you appreciate her help. We look forward to your next visit!

August 13, 2020

I enjoyed my experience at your dealership much better than my last experience at Lexus of North Miami the service from the moment I got there was exceptional I was greeted as soon as I walked out of my c More

by GREATWHITEBROOK
Recommend Dealer
Yes
Employees Worked With
Mohammed I Yousuff
Aug 13, 2020 -

Lexus of Pembroke Pines responded

We're so proud to have exceeded your expectations! It was our pleasure to make your leasing experience so friendly and efficient. Thank you for choosing Lexus of Pembroke Pines - and we look forward to seeing you down the road!

August 13, 2020

The service department does not run as efficiently as it used to. We had to wait over an hour for our loaner car, and waited another half hour to pick up our car. Even though Andre Rust was very helpful, More

by BL8154
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Aug 14, 2020 -

Lexus of Pembroke Pines responded

I sincerely apologize for the delay here. We strive for efficient service, and I will certainly share this feedback with my team and work to improve our process going forward. If there is anything more you'd like to share with me, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

August 13, 2020

Melissa Ho is great. I always take my vehicles for service at LPP! Reasonable pricing and I trust the team to give me quality service. More

by jorgeh584
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Aug 13, 2020 -

Lexus of Pembroke Pines responded

Thank you for the five stars! Melissa is an excellent member of our team at Lexus of Pembroke Pines, and we will certainly let her know that you appreciate her help. We are grateful for your returning business here, and we look forward to your next visit!

August 13, 2020

Alex and all the rest of the dealership team (Mose and Frank) worked hard to ensure I was a happy customer. I will confidently refer friends and family to them. More

by Mannyvolvo
Recommend Dealer
Yes
Employees Worked With
Frank Marsala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mose
Aug 13, 2020 -

Lexus of Pembroke Pines responded

Hi Manny, thank you for trusting the Lexus of Pembroke Pines team with your business. We are committed to keeping customers happy and it is wonderful to hear about your experience with Alex, Mose, and Frank. Enjoy your new vehicle and please come visit us in the future!

August 13, 2020

Very profesional and pacient staff, very accommodation and safe environment with the new covid19 issue. Explained the issue clearly and answered all questions we had. More

by EPUERTAS1989
Recommend Dealer
Yes
Employees Worked With
Jose
Aug 13, 2020 -

Lexus of Pembroke Pines responded

We're so lucky to have you as a customer! It was our pleasure to deliver safe, transparent, and attentive service. Thank you for trusting Lexus of Pembroke Pines with your business and your vehicle!

August 13, 2020

My salesman Alejandro and Alexander are the DREAM TEAM! they were so helpful and the reason why I have my car today. Thank you so much!! I will always go to them for my needs More

by Jennifer
Recommend Dealer
Yes
Employees Worked With
Alejandro, Alexander
Aug 13, 2020 -

Lexus of Pembroke Pines responded

Jennifer, thank you so much for the review! Alejandro and Alexander are both excellent members of our team here at Lexus of Pembroke Pines, and we will certainly let them know that you appreciate their help. Enjoy your newly purchased vehicle!

August 13, 2020

The service advisor Andrew was excellent As well as the mechanic Eddie Santos. They got me in and out right away with a loaner too! More

by rick.acme
Recommend Dealer
Yes
Employees Worked With
Andrew 5 stars!!!!
Aug 13, 2020 -

Lexus of Pembroke Pines responded

Hi Rick - Thank you for the review and for shouting out Andrew and Eddie! We appreciate your business and hope to see you back at Lexus of Pembroke Pines!

August 13, 2020

Amazing customer service, Ada was outstanding and I appreciate her assistance and guidance throughout my vehicle repairs. Lexus of Pembroke Pines collision centers staff were all so helpful and their More

by Jess.rivera12
Recommend Dealer
Yes
Employees Worked With
Ada,Silva
Aug 13, 2020 -

Lexus of Pembroke Pines responded

Reviews like this one always make us smile, Jess! We're so proud to hear that Ada and the rest of our service team delivered such an attentive experience. Thank you for trusting Lexus of Pembroke Pines with your car repair needs!

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