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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,790 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,790 reviews

June 23, 2024

Javier was very pleasant and professional. Transparency was his business proposition and he delivered. I will be back to him at the end of these lease. Thank you Javier. You made my 17 year dr More

by Mayte.gandulfo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Art Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Serge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Lopez
Jun 24, 2024 -

Lexus of Pembroke Pines responded

Thank you for sharing your experience! We're delighted to hear that Javier provided such transparent and professional service at Lexus of Pembroke Pines. Enjoy your new ride, and we look forward to seeing you again when it's time for a new lease!

June 23, 2024

Patrick has always been very professional and helpful. Works with you from beginning to end to make sure you have a great experience. More

by KLEINMANM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Boris Argudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that Patrick provided you with such a professional and helpful experience at Lexus of Pembroke Pines. Thanks for sharing your positive feedback!

June 23, 2024

Service Mgr Afraz Hosein was professional, courteous and was able to answer all of my questions. In all of my years coming to Lexus of PP, Afraz is the best service manager I have dealt with. More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Afzal Hosein
Jun 24, 2024 -

Lexus of Pembroke Pines responded

Ray, we're delighted to hear that Afraz provided you with exceptional service at Lexus of Pembroke Pines. Thanks for sharing your positive experience!

June 23, 2024

Good service by service manager Jose, he always take care of my vehicles service in a corteous and professional manner More

by aidamozas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José nfi
Jun 24, 2024 -

Lexus of Pembroke Pines responded

Thank you for sharing your experience! We're glad to hear that Jose consistently provides courteous and professional service at Lexus of Pembroke Pines. We appreciate your support!

June 23, 2024

Jeff have been an excellent service advisor about any issue with our vehicles. He recommended the right service for us. More

by puntacanaresta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hernandez
Jun 24, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that Jeff provided excellent service and helpful recommendations at Lexus of Pembroke Pines. Thanks for sharing your positive experience!

June 23, 2024

Professional and nonaggressive sales experience. Alon Rapoport listened and grasped our intent. The support team were all professionals. More

by WISEI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alon Rapoport
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Lexus of Pembroke Pines responded

Thank you for sharing your experience! We're glad to hear that Alon and the team at Lexus of Pembroke Pines provided a professional and attentive service. We appreciate your feedback!

June 23, 2024

I was treated like a family member by everyone I met. I went to “ look around” and left with a brand new car. In under 4 hours. Alon patiently showed us every car I wanted to see and it was over 90 degre More

by NVOGES
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alon Rapoport
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Art Armani
Jun 24, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that you felt like family and had an excellent experience at Lexus of Pembroke Pines. Alon and the rest of our team are dedicated to providing top-notch service, even in 90-degree weather! Enjoy your new car!

June 23, 2024

I recently purchased a vehicle and was charged almost 2k for permaplate protection and Lojack. I did not ask for these services and they were never explained. I did not receive any information whatsoever ab More

by bcarro24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jorge Leon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Israel Rigaud
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

bcarro24 responded

Hi Lynn, I still have not heard from anyone about not receiving this services/products I was forced to purchase for Lojack and Permaplate totaling nearly 2k....

Jul 02, 2024 -

Lexus of Pembroke Pines responded

It's concerning to hear about your experience with the additional charges and lack of service explanation. We strive for transparency in all transactions, so this feedback is troubling. We'd like to address this issue directly and ensure you receive what was promised or find a suitable resolution. In the event we have trouble locating your contact information without a full name, please reach out at your earliest convenience. Thank you, Marc Adler - Corp. - 9544432020

Jul 08, 2024 -

bcarro24 responded

I have still not received any contact from Lexus of Pembroke Pines or this Lynn person after they charged me nearly $2,000 for permaplate protection and Lojack that I was forced to buy. These services have not been provided to me 7 weeks after the purchase of my vehicle which is very disappointing. I expected better as I have bought numerous vehicles from this dealer in the past. I guess they don't care about their reputation, but just about making a quick buck scamming customers. Terrible experience...

June 22, 2024

Great customer service, everyone is really nice, Andrew Lorenzzi is very professional and nice, I highly recommend Lexus of Pembroke Pines. More

by Evelynvilarino
Recommend Dealer
Yes
Employees Worked With
Andrew Lorenzzi
Jun 24, 2024 -

Lexus of Pembroke Pines responded

Thank you for the high recommendation! We're delighted to hear that Andrew and our team at Lexus of Pembroke Pines provided great customer service. We appreciate your support!

June 22, 2024

They are big liars, Take advantage of my situation, Bad customer service. Treat me really bad. They give me different car I don’t want this car. More

by manyarifl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Khalid Dahir
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Lexus of Pembroke Pines responded

I'm truly sorry to hear about your experience. We strive for honesty and excellent customer service, so this feedback is very concerning. I'd like to understand more about what happened and see how we can make things right. Please reach out when you have a moment. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

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