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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,795 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,795 reviews

June 23, 2024

Professional and nonaggressive sales experience. Alon Rapoport listened and grasped our intent. The support team were all professionals. More

by WISEI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alon Rapoport
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Lexus of Pembroke Pines responded

Thank you for sharing your experience! We're glad to hear that Alon and the team at Lexus of Pembroke Pines provided a professional and attentive service. We appreciate your feedback!

June 23, 2024

I was treated like a family member by everyone I met. I went to “ look around” and left with a brand new car. In under 4 hours. Alon patiently showed us every car I wanted to see and it was over 90 degre More

by NVOGES
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alon Rapoport
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Art Armani
Jun 24, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that you felt like family and had an excellent experience at Lexus of Pembroke Pines. Alon and the rest of our team are dedicated to providing top-notch service, even in 90-degree weather! Enjoy your new car!

June 23, 2024

I recently purchased a vehicle and was charged almost 2k for permaplate protection and Lojack. I did not ask for these services and they were never explained. I did not receive any information whatsoever ab More

by bcarro24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jorge Leon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Israel Rigaud
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

bcarro24 responded

Hi Lynn, I still have not heard from anyone about not receiving this services/products I was forced to purchase for Lojack and Permaplate totaling nearly 2k....

Jul 02, 2024 -

Lexus of Pembroke Pines responded

It's concerning to hear about your experience with the additional charges and lack of service explanation. We strive for transparency in all transactions, so this feedback is troubling. We'd like to address this issue directly and ensure you receive what was promised or find a suitable resolution. In the event we have trouble locating your contact information without a full name, please reach out at your earliest convenience. Thank you, Marc Adler - Corp. - 9544432020

Jul 08, 2024 -

bcarro24 responded

I have still not received any contact from Lexus of Pembroke Pines or this Lynn person after they charged me nearly $2,000 for permaplate protection and Lojack that I was forced to buy. These services have not been provided to me 7 weeks after the purchase of my vehicle which is very disappointing. I expected better as I have bought numerous vehicles from this dealer in the past. I guess they don't care about their reputation, but just about making a quick buck scamming customers. Terrible experience...

June 22, 2024

Great customer service, everyone is really nice, Andrew Lorenzzi is very professional and nice, I highly recommend Lexus of Pembroke Pines. More

by Evelynvilarino
Recommend Dealer
Yes
Employees Worked With
Andrew Lorenzzi
Jun 24, 2024 -

Lexus of Pembroke Pines responded

Thank you for the high recommendation! We're delighted to hear that Andrew and our team at Lexus of Pembroke Pines provided great customer service. We appreciate your support!

June 22, 2024

They are big liars, Take advantage of my situation, Bad customer service. Treat me really bad. They give me different car I don’t want this car. More

by manyarifl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Khalid Dahir
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Lexus of Pembroke Pines responded

I'm truly sorry to hear about your experience. We strive for honesty and excellent customer service, so this feedback is very concerning. I'd like to understand more about what happened and see how we can make things right. Please reach out when you have a moment. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

June 22, 2024

Services was good, and prompt, the washing of my vehicle was terrible, maybe next time will be better. More

by cocotati
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah
Jul 01, 2024 -

Lexus of Pembroke Pines responded

Thank you for your feedback. We're glad to hear that the service was prompt, but apologize for the subpar wash. We'll make an effort to improve this aspect next time, and if there's anything else you'd like us to address, please reach out directly. Best, Osiris Barcelo - Service Manager - (954) 443-2332

June 22, 2024

The service department is efficient and took care of customer in a timely manner. However, my experience with the Cashier department is boy pleasant. Took so long to process payment. More

by florssj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Jul 01, 2024 -

Lexus of Pembroke Pines responded

Thank you for your feedback. We're glad to hear the service department at Lexus of Pembroke Pines was efficient, but we're sorry about the delay with our Cashier department. We'll work on improving this aspect of our service!

June 22, 2024

Michael is the Best, If you Need a Good Car with the best Service look for him. Michael and Lexus of Pembroke Pines will get your Best Deal. More

by Marcos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kazi Sofian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mikhail Khalev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Lexus of Pembroke Pines responded

Marcos, we're delighted to hear that Michael provided you with top-notch service at Lexus of Pembroke Pines. Thanks for the fantastic review!

June 21, 2024

They were able to replace my battery quickly. Andre always takes care of me. The trams seemed stressed however More

by adesatnick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre
Jun 21, 2024 -

Lexus of Pembroke Pines responded

We're glad to hear Andre took good care of you at Lexus of Pembroke Pines. Our team is our top priority, so we thank you for your feedback!

June 21, 2024

Abby was awesome: very nice & polite from the very beginning: she madre me feel very confident and comfortable throughout the entire process. She is very knowledgeable, super polite and very patient a More

by humberto.lezcano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gema Urbina, Abby La Rosa
Jun 24, 2024 -

Lexus of Pembroke Pines responded

Thank you for sharing your experience! We're delighted to hear that Abby made the process smooth and comfortable at Lexus of Pembroke Pines. We appreciate your kind words and support!

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