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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,739 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,739 reviews

May 15, 2024

Friendly, accommodating. Juan is informative and extremely willing to assist. I appreciate the service always. More

by SANDYPETIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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May 16, 2024 -

Lexus of Pembroke Pines responded

We're glad to know that you found our team at Lexus of Pembroke Pines friendly and accommodating! It's great to see Juan provided the informative service we aim for. Thanks for your review, we appreciate it!

May 15, 2024

The orocess from begining to end was easy! This was the best new car experience. More

by ALBANESE_CT
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Lexus of Pembroke Pines responded

Thank you for sharing your 5-star review of Lexus of Pembroke Pines! We hope you love your new car!

May 15, 2024

I had an excellent experience. From Donna to both gentlemen who helped me once my vehicle was deemed unrepairable. Thank you More

by KARO171
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't recall his name but it was the collision center foreman
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May 15, 2024 -

Lexus of Pembroke Pines responded

We're glad to know you had an excellent experience with Donna and our team at Lexus of Pembroke Pines. We appreciate your kind words, thank you for choosing us!

May 15, 2024

Good and fast service. This is my second Lexus with this dealership and they do care about their customers. Sebastian, my advisor is courteous and helpful. More

by gandytro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian
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May 15, 2024 -

Lexus of Pembroke Pines responded

We're glad to know you've had a positive experience with us at Lexus of Pembroke Pines, especially with Sebastian! We appreciate your loyalty and look forward to continuing our service for you. Safe travels in your new Lexus!

May 15, 2024

Very good in and out timing, including getting a loaner. Took a little longer than expected, but service was good. More

by YELADOT18
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Francisco
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May 16, 2024 -

Lexus of Pembroke Pines responded

We appreciate your feedback! We're glad to know that you had a good experience with our service at Lexus of Pembroke Pines, even if it took slightly longer than expected. Thanks for choosing us and we hope to see you again soon!

May 15, 2024

Waited for almost 3 hours just to have them tell me that my tire could not be fixed because my tire/wheel warranty package didn’t cover it ! More

by KAYANNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andre
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Jun 10, 2024 -

Lexus of Pembroke Pines responded

Kayanne, I'm sorry to learn about your long wait and the confusion regarding your warranty coverage. We aim for clear communication and efficient service, so it's disappointing to see we've missed the mark here. Let's discuss this further - please reach out when you have a moment. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

May 14, 2024

Great team great deal they guys were very helpful in getting us everything that we needed and helping us come to the best deal possible More

by THELSONR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edson Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Lexus of Pembroke Pines responded

We're glad to know our team at Lexus of Pembroke Pines was able to assist you in finding the best deal possible. Thank you for your positive feedback!

May 14, 2024

This is my 4th Lexus and as always I left with a big smile! I can’t say enough nice words about Frank Marsala and my sales associate Israel. Lexus will always have my business because of them More

by l.n.sanchez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Marsala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Israel Rigaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Lexus of Pembroke Pines responded

We're over the moon to know that Frank and Israel made your 4th Lexus purchase a memorable one at Lexus of Pembroke Pines. Thanks for sticking with us, enjoy your new ride!

May 14, 2024

Kawain was very knowledgeable and patient with me and made sure that I picked out a vehicle that I would love for a long time! I’m enjoying my NX350 (2022) and I’m so glad he was there to help guide me t More

by sherinacox
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kawain Swaby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know that you had an amazing experience with us at Lexus of Pembroke Pines and found the perfect Lexus NX 350! Your kind words about our team's knowledge and patience are much appreciated. Enjoy your new ride, it was a pleasure assisting you throughout this process!

May 14, 2024

Nicholas, my sales person, was amazing! ! Very professional, responsive and he beat all pricing from other dealers and brokers. I also worked with Kazi on the finance side and he was ver More

by jessicap715
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kazi Sofian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donna Mirander
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May 15, 2024 -

Lexus of Pembroke Pines responded

Jessica, we're delighted to know that Nicholas, Kazi and Donna provided you with a seamless experience at Lexus of Pembroke Pines. We appreciate your kind words and look forward to our continued relationship as well!

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