Lexus of Pembroke Pines

Service was fast waiting area was clean advisor was pleasant no snacks in waiting area though pleasant no snacks in waiting area though More

Edson Herrera is an "Angel" in Customer Services, however the dealership processes are a disaster and the wait time even after being announced the time of arrival to buy a Lease is crazy i.e., 2hrs. That is the dealership processes are a disaster and the wait time even after being announced the time of arrival to buy a Lease is crazy i.e., 2hrs. That is crazy when you realize: 1. I am a repeat customer with my 3rd car from the dealership, 2. My lease had all my financial data with Lexus Financial Services, and 3. I had already declared my intent to buy the lease. The minimum I would have expected was to have an appointment type of engagement. If you want to be a luxury dealer you have to act like one and have the processes to back up great customer service across the board. I am giving you 3 stars thanks to Edson Herrara and his great way to manage the situation, otherwise you would get a 1 star. More

Working with Tom Abrahams is always a pleasure and an impeccable experience. We would NOT buy a Lexus from anyone but him. We live in Miami and drive to P. Pines just so we can deal with Tom. Mr. Abraha impeccable experience. We would NOT buy a Lexus from anyone but him. We live in Miami and drive to P. Pines just so we can deal with Tom. Mr. Abrahams was referred to us by a dear friend and we have referred Tom to our friends and family. Tom has helped us in multiple occasions (buying new vehicles, trading in vehicles and buying used vehicles). He has always looked out for our best interests and FOUND what was peaking our interest even though inventory at times has been slim pickings. Tom is always extremely professional, very knowledgeable in his field and does his job with a smile. He is not your typical salesperson. Moving forward when in need of a Lexus (or possibly another make) we will go to where Tom is. He is our go-to person when it comes to vehicles and through the years has become a friend. If looking for your next vehicle please give Tom Abrahams the opportunity to assist you. I give you my guarantee you will not regret it and you will be a return customer like we are. More

Alejandro was a great sales person and very helpful with us to make sure this deal was a great experience for us and also he did he's best to make sure we received the best deal possible overall we are very us to make sure this deal was a great experience for us and also he did he's best to make sure we received the best deal possible overall we are very pleased with him and the dealer personnel too everyone was very attended with our needs and that's why we will recommend this dealer to everyone we know ok thanks guy's.. More

Amazing Experience. Amazing workers with patience and kindness. Sweetest employee was Dulce. And the finance worker was amazing and intelligent. Would come again!! Amazing workers with patience and kindness. Sweetest employee was Dulce. And the finance worker was amazing and intelligent. Would come again!! More

Great experience this is the 3rd lease with Pembroke Pines Lexus. Eid was a very patient and knowledgeable sales guy and Dayron was my favorite finance guy. They made the impossible happen!! Thank you!! Pines Lexus. Eid was a very patient and knowledgeable sales guy and Dayron was my favorite finance guy. They made the impossible happen!! Thank you!! More

I requested a larger SUV (GX) as a loaner because of my interest in a large car and received an ES (Sedan). I paid for a car wash (most expensive option) and my windshield was dusty as well as the insid interest in a large car and received an ES (Sedan). I paid for a car wash (most expensive option) and my windshield was dusty as well as the inside dash board. Just disappointed to have spent so much money and I still found it dirty. More

They worked with me to find a great option for the car I wanted in my price range. wanted in my price range. More

Modern state of the art friendly associates finance manager helpful .Israel Giraud sales rep respectful friendly personable knowledgeable proffesional fine young man manager helpful .Israel Giraud sales rep respectful friendly personable knowledgeable proffesional fine young man More

Andre, Steve, and Eid were great with us. I am not sure if this word count is a good idea. I am not sure if this word count is a good idea. More