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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
17,571 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 17,571 reviews

June 29, 2024

I don’t expect much from this service department and good thing that I don’t, my experience gets worse after every visit. Kind of expect it. More

by GONZALEZ3918
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Lexus of Pembroke Pines responded

It's disappointing to hear that your experiences have been consistently negative. We strive for improvement and would appreciate the chance to address your concerns directly. Please reach out when you can so we can work on making things right. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

June 28, 2024

Great customer service through the entire process. Have me a loaner vehicle so that I would no be without a car More

by Mona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2024 -

Lexus of Pembroke Pines responded

Mona, we're delighted to hear you had a great experience with our team at Lexus of Pembroke Pines. Thanks for sharing your feedback!

June 28, 2024

Amazing service department with top tier technicians highly recommend . Best service experience that can be offered all around great experience and a pleasure to do business. I look forward to my next v More

by zack lexus is350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Lexus of Pembroke Pines responded

Thank you for the glowing review! We're delighted to hear that our service department at Lexus of Pembroke Pines provided an exceptional experience. We look forward to your next visit and appreciate your recommendation!

June 28, 2024

Nick was very professional and explained the process of my new lease in great detail. More

by BOSSLADY669
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Lexus of Pembroke Pines responded

Thank you for leaving Lexus of Pembroke Pines a five-star review! We are happy to hear that Nick was professional. Enjoy your new lease!

June 28, 2024

Melissa Ho has been my advisor now for a number of years. She is super knowledgable when it come to my cars and is always the upmost professional. More

by eliasporras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Jun 28, 2024 -

Lexus of Pembroke Pines responded

Elias, thank you for your continued trust in Melissa and our team at Lexus of Pembroke Pines! We're glad to hear she's been providing knowledgeable and professional service over the years.

June 28, 2024

He was extremely helpful on guiding us throughout the process and make it a pleasant experience, Very attentive and respectful, also honest and friendly. Couldn’t asked for a better representative. More

by yatz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Simon - Finance
Jun 28, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that our team member provided such attentive and respectful service at Lexus of Pembroke Pines. Thank you for sharing your positive experience with us!

June 28, 2024

My visit was great as usual with my service advisor Afraz. He is always available when I need him and he makes sure that I get the best service possible every time I am at the dealership. More

by clisena17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Afraz - Service Advisor
Jun 28, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that Afraz consistently provides you with excellent service at Lexus of Pembroke Pines. Thanks for your continued trust and support!

June 28, 2024

Aaron was very patient and professional throughout this transaction. I went in for a oil change and came out with my 3rd lease. Ended up having to return it after the 3rd day and Aaron went above and beyon More

by JOI_LEWIS76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Art Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian
Jun 28, 2024 -

Lexus of Pembroke Pines responded

We're glad to hear Aaron provided exceptional service during your visit to Lexus of Pembroke Pines. Thanks for sharing your experience!

June 27, 2024

Erick Estella is very excelentes sales 👍🏼. I recommend him you my friend. And family thanks Erick for everything 🙏🏼🙏🏼 More

by MILENALENIS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erik Estrella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that Erick provided excellent service at Lexus of Pembroke Pines! Thank you for recommending us to your friends and family. Enjoy your new ride, Mileana!

June 27, 2024

I received excellent service from Frank the sales manager and Cesar Baez, the salesman. Thank you! More

by jimenezru1030
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Frank Marsala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2024 -

Lexus of Pembroke Pines responded

The team at Lexus of Pembroke Pines loves seeing great reviews! Thank you!

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