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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,757 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,757 reviews

January 24, 2024

I recommend this dealership. They were very helpful in finding the vehicle I was looking for. More

by cchall389
Recommend Dealer
Yes
Employees Worked With
Michele Alter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Lexus of Pembroke Pines responded

Congrats on your new ride and thank you for choosing Lexus of Pembroke Pines! We appreciate your business and recommendation.

January 24, 2024

excellent Jeff took care of my vehicle greatly, appreciate it, keep doing that great job. More

by miguel herrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery Hernandez
Jan 24, 2024 -

Lexus of Pembroke Pines responded

We're glad to hear Jeff has consistently provided you with excellent service, Miguel! We appreciate your business and look forward to seeing you again at Lexus of Pembroke Pines!

January 24, 2024

From the time I pulled in I was taking care of promptly. Would like to thank my service rep Jeff Hernandez was outstanding taking care of what I needed in replacing my tires. They check all the fluids an More

by VICTMO59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hernandez
Jan 24, 2024 -

Lexus of Pembroke Pines responded

We're glad to know you had such an efficient service experience at Lexus of Pembroke Pines! Jeff and our team are always here to ensure your vehicle is running smoothly. Thanks for trusting us with your business!

January 24, 2024

Gaetano es una persona muy profesional, supo explicar todo el funcionamiento del carro de una forma adecuada y fácil de entender. 100% recomendado More

by efrainrm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gaetano Costantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Lexus of Pembroke Pines responded

Gracias por compartir su experiencia con nosotros! Nos alegra saber que Gaetano pudo ayudarle a entender todo sobre su nuevo carro en Lexus of Pembroke Pines. Esperamos verle de nuevo pronto!

January 24, 2024

Easy to deal with. Good communication. Like that a loaner car is available during car maintenance More

by MMHARRISLV
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your ride! We love to hear you had an easy and communicative experience with us.

January 23, 2024

Jeffery Hernandez was very helpful and with good communication plus attentive to my requests regarding focus areas in my service appointment. More

by ruben.melara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery Hernandez
Jan 23, 2024 -

Lexus of Pembroke Pines responded

We're glad to know that Jeffery was able to assist you effectively during your service appointment at Lexus of Pembroke Pines. We appreciate the positive feedback and look forward to serving you again in the future!

January 23, 2024

The ongoing construction creates a hassle with getting around this dealership but it doesn't prevent the staff from offering excellent service. Loving my new ES350 and looking forward to great service fro More

by CAROLRSROT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Finance manager (Neil?) was excellent but I can't remember his name and I don't see his photo on your list. , Reggie King
Jan 23, 2024 -

Lexus of Pembroke Pines responded

Carol, we appreciate your understanding during our construction phase. We're delighted to know you're loving your new Lexus ES 350 and look forward to providing excellent service at Lexus of Pembroke Pines!

January 23, 2024

Marven is amazing to work with! He is genuine and straight forward. You will not get the run around from him, I have been working with Marven for many years! More

by ARGENIS.FERNANDEZ
Recommend Dealer
Yes
Employees Worked With
Marvens St Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Lexus of Pembroke Pines responded

Argenis, we're so glad to know that Marven has been consistently providing you with genuine and straightforward service at Lexus of Pembroke Pines! Thanks for your loyalty over the years!

January 23, 2024

Sammy was very inviting and informative. The transition was fast and smooth. I hope to use Sammy aging in the future. More

by ANTABIAHUDSON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Lexus of Pembroke Pines responded

Antabia, we're delighted to know Sammy provided you with a smooth and informative experience at Lexus of Pembroke Pines. We look forward to assisting you again in the future! Safe travels until then!

January 23, 2024

POOR DELIVERY: The four ANTI-RUST PLUGS WERE NOT INSTALLED, THEY WERE FOUND IN THE GLOVE BOX when we arrived home (120miles away). They were still in the parts bag with instructions to be installed More

by rth711
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Lexus of Pembroke Pines responded

We appreciate your feedback and are sorry to learn about the oversight with the anti-rust plugs. This is certainly not indicative of our usual attention to detail, and we apologize for any inconvenience caused. We're glad you had a positive experience with our finance department and sales team though! If there's anything else we can assist you with regarding this matter or in general, please don't hesitate to reach out directly. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

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