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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,813 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,813 reviews

September 28, 2023

That morning, I suddenly without any warning, had a dead battery. Car was towed to the dealership with me riding shotgun. When we arrived at the dealership, Anthony, my service advisor, immediately took c More

by ROZSTEVENSON
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Colon
Sep 28, 2023 -

Lexus of Pembroke Pines responded

Roz, we're so glad to know that Anthony was able to assist you efficiently during your unexpected visit at Lexus of Pembroke Pines. We appreciate the kudos and are here for any future needs!

September 28, 2023

Julio was the opposite of a high pressure used car salesman! He listened to what I said I'd be interested in and didn't drag out the process simply to keep us talking. The offer and acceptance proce More

by dan
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Lexus of Pembroke Pines responded

We're glad to know that Julio was able to provide a smooth and efficient car-buying experience for you at Lexus of Pembroke Pines. We appreciate your feedback about the customer service, as we always strive for improvement. Thanks so much for rating us with five stars!

September 28, 2023

Attention to detail and made entire process simple and convenient. Staff were very helpful and professional More

by JLAFFTER
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that our team at Lexus of Pembroke Pines made your experience simple and convenient. Thanks for highlighting their professionalism and helpfulness!

September 28, 2023

It was a good experience but the sales rep forgot to disclose somethings regarding the car that we bought like the car key was broken we found out when we got home. More

by MBASTIEN0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edson Herrera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Lexus of Pembroke Pines responded

We appreciate your feedback and apologize for any oversight regarding the car key. We strive to provide complete transparency at Lexus of Pembroke Pines, so we'll make sure this is addressed with our team. Please feel free to reach out to me directly for further assistance. Thank you, Lynn Gonzales - Customer Relations Manager 954-381-7993

September 28, 2023

Lexus of Pembroke Pines has been our dealer for purchasing four cars and they have good reputation. More

by karymiami
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2023 -

Lexus of Pembroke Pines responded

Thank you for stopping by to share your experience with Lexus of Pembroke Pines! We look forward to our continued relationship!

September 28, 2023

He was a Super friendly and great salesman. Made my daughters experience awesome. Glad Alon referred him. More

by Yvette
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gonzo Dussan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Lexus of Pembroke Pines responded

Yvette, we're delighted to know your daughter had an awesome experience with our team at Lexus of Pembroke Pines. Thanks for the shout-out and review!

September 28, 2023

Miguel and Hotniel helped us thru the whole process and always looked for us! What a great team both are! Would definitely buy my next car with them! More

by Darias25
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hotniel Crespo, Miguel Hernandez
Sep 28, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that our team provided you with such a great experience at Lexus of Pembroke Pines! We look forward to helping you find your next car when the time comes. Thanks for sharing this review!

September 28, 2023

In so many years in this country and after having bought more than 10 cars, this has been one of the best experiences I have had. Thank you very much GAETANO, WILBER AND BORIS, they are a GREAT TEAM ! More

by RAYMARQUEZ.TAMPA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gaetano Costantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilbert Nava
Sep 28, 2023 -

Lexus of Pembroke Pines responded

Ray, it's fantastic to know that your experience with Gaetano, Wilber and Boris at Lexus of Pembroke Pines was one of the best you've had. Thanks for sharing this positive feedback!

September 28, 2023

Tom Abrahams is not my salesman. He is a friend. It is always a pleasure going through the buying/ leasing process with him. Between my wife and myself, he has helped us with four n More

by jwolff88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Lexus of Pembroke Pines responded

It's wonderful to know that Tom has become more than just a salesman for you at Lexus of Pembroke Pines. We're glad he made your buying/leasing process enjoyable multiple times over! Thanks for sticking with us and enjoy those new Lexuses!

September 28, 2023

GONZO! !! If you need a person who is actually there for you EVERY step of the way he is your man! I was looking for something specific and decided to call e More

by Abigail Floyd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gonzo Dussan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Lexus of Pembroke Pines responded

Abigail, it's fantastic to know that Gonzo was able to provide you with such a memorable experience at Lexus of Pembroke Pines. We're glad he could help find the perfect vehicle for you and make your long-distance purchase feel secure. Your kind words will be passed along to him. Enjoy your new Lexus GX 460!

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