Lexus of Pembroke Pines

I took the car in for service at 10 o'clock in the morning and was told that the service agent would contact me soon. One hour later nothing. I went to the woman who checked me in and told her. She sa morning and was told that the service agent would contact me soon. One hour later nothing. I went to the woman who checked me in and told her. She said she would check and get back to me. She never did, so I went to Frank Marsala and he made a call and went to the service agent who said the car was already being worked on and would get to me in a few minutes. The service agent never did. When I approached him at least 30 minutes later he said the car was done and I said I needed something fixed, but that wasn't happening that day since the one and only tech person was on vacation. I asked him why he didn't text me and he said he called, but it was a Deerfield Beach number, not a Lexus one so how would I know it was him and he didn't leave a message. I don't answer numbers that I don't recognize. More

Juan was able to help us and provide impecable service as always! Our car had a recall, he made sure to accommodate us and make the process as easy as possible. Thank you for always going above and beyond! always! Our car had a recall, he made sure to accommodate us and make the process as easy as possible. Thank you for always going above and beyond! More

Marvins is excellent as a salesperson. He is very patient with my questions and showed all functions of the RX . He is very patient with my questions and showed all functions of the RX . More

Lexus of Pembroke Pines provided, a prompt assessment, good customer service and a vehicle loaner for my convenience. They offered to meet and beat the competitor’s prices and deals. They provided prevent good customer service and a vehicle loaner for my convenience. They offered to meet and beat the competitor’s prices and deals. They provided preventive maintenance, new tires which included mounted and balancing the tires. More

The service was excellent. Josee treat his client right. I will recommend client to come to Pembroke Pines dealership Josee treat his client right. I will recommend client to come to Pembroke Pines dealership More

More than a month waiting for my car to arrive. My deposit has been held and the wait time continues to be extended and on top of that I have received several requests to leave a review on the car My deposit has been held and the wait time continues to be extended and on top of that I have received several requests to leave a review on the car I haven’t received yet!! More

The workers there are very rude. I had an appointment for an oil change at 12 pm but it was not done until 3:30PM. I would not recommend this place. I had an appointment for an oil change at 12 pm but it was not done until 3:30PM. I would not recommend this place. More

Michele is an absolute pleasure to work with - professional, knowledgeable about the product, and most importantly the communication was excellent and timely. professional, knowledgeable about the product, and most importantly the communication was excellent and timely. More

It was a great pleasure to go Back to Lexus family. Amazing service, great people, I’m very happy with my new favorite lexus. Amazing service, great people, I’m very happy with my new favorite lexus. More

The service manager was rude and agressive and lied really bad person I told him that the the front passenger tire had been checked on Thursday and he said I was not stating the truth really bad person I told him that the the front passenger tire had been checked on Thursday and he said I was not stating the truth More