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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,836 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,836 reviews

September 20, 2023

Very helpful and able to get us exactly the car we wanted. Kelsey went out of her way to help us. More

by FW1956
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelsey Vespe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2023 -

Lexus of Pembroke Pines responded

We are glad to hear that Kelsey went the extra mile to help you secure the vehicle you wanted. Thank you for choosing Lexus of Pembroke Pines!

September 20, 2023

Deceived with insurance, don’t like this company. Expensive insurance and don’t won’t cancel. More

by Veniamin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jose M. Jimenez
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Sep 20, 2023 -

Lexus of Pembroke Pines responded

We are concerned to hear that you felt misled by our insurance policies. This is never our intention, and we would appreciate the opportunity to look into this further and make things right. Please give me a call at any time. Lynn Gonzales - Customer Relations Manager - 954-381-7993

September 20, 2023

working with Richard and Frank makes buying a car easy and enjoyable. Our 15th Lexus. More

by bill@forsterfence.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2023 -

Lexus of Pembroke Pines responded

We are glad to hear that Richard and Frank made your purchasing experience easy and fun! Thank you for being part of the Lexus family, Bill!

Sep 20, 2023 -

bill@forsterfence.com responded

We have bought over 15 Lexus in various styles over the years from Richard and Frank. All transactions were handled promptly, and we have enjoyed working with both of them. When we made the mistake of buying other auto like a Bentley or Buick, they worked with us to trade in those cars for another Lexus. Their assistants have also been wonderful to work with. .Bill Forster

September 20, 2023

Terrible service. Terrible customer service. I will not give me money or time to this location in the future. The “professionals” at this location are sorely trained a More

by P Sanders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2023 -

Lexus of Pembroke Pines responded

We're really sorry to hear about your experience. It's important for us that all our customers receive top-notch service, and it seems we've missed the mark in this case. We would like to learn more about what happened so we can address any issues directly, please consider reaching out at your earliest convenience. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

September 20, 2023

I was there over the weekend for Servive but was starving and there were barely anything to bury to eat. We are spending all this money and couldn’t even buy something to eat. I was also on the phone for clo More

by RX.gator
Recommend Dealer
No
Employees Worked With
Sebastian
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Sep 20, 2023 -

Lexus of Pembroke Pines responded

We're sorry to read about your recent experience. We strive for excellent customer service and it seems we fell short during your visit, especially with the long wait time on the phone and lack of food options. Your feedback is important to us as we continue improving our services. Please feel free to reach out if you'd like to discuss this further or have any other concerns. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

September 20, 2023

10/10 customer service! Rohan, Lorena and Mikhail are very awesome and helpful! made my purchase hassle free! Couldn’t be happier with my new Lexus which arrived sooner than More

by AMLNB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorena Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mikhail Khalev
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2023 -

Lexus of Pembroke Pines responded

We're so glad to know that our team at Lexus of Pembroke Pines made your purchase hassle-free and enjoyable! It's great to see you had a smooth experience with us. Enjoy the new ride, and thanks for leaving such a positive review!

September 20, 2023

Very friendly people, Edson the sales man was very knowledgeable in the features of the vehicle, never pressured to make decisions. I will always recommend this dealership to all friends and family. More

by GLESCOBARM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edson Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dyron Armenteros
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Sep 20, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that Edson and our team at Lexus of Pembroke Pines provided you with a pressure-free and knowledgeable experience. Thanks for recommending us to your friends and family!

September 20, 2023

Worst service ever. Girls who are working at the cashier are rude, the person who took my car was lying that the line from car wash is too long that’s why it took 3.5 ho More

by siuzannabykova
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2023 -

Lexus of Pembroke Pines responded

Siuzanna, I'm really sorry to hear about your experience. This is not the level of service we aim for, and it's disappointing to know that you left feeling this way. We would like an opportunity to address these issues directly with you if possible—please reach out when convenient. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

September 20, 2023

Great x15 Admirable,Amazing,Astonishing, Awesome,Brillant, Brobdingnagian, Masterful, Skillful,proficient, Effective,,adept,capable and done More

by sir.wstafford
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2023 -

Lexus of Pembroke Pines responded

We're so glad to know you had such an amazing experience at Lexus of Pembroke Pines. Thanks for the review and we hope to see you again soon!

September 20, 2023

This was Great and quick service. Appreciated the communication and assistance. Was pleased with the service More

by myousuf986
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal Kamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Lusane
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2023 -

Lexus of Pembroke Pines responded

Thanks for the positive feedback! We're so glad to know you had a great experience working with our team at Lexus of Pembroke Pines. Your satisfaction is always our top priority!

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