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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,856 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,856 reviews

September 08, 2023

Andre was very professional as usual. He explained everything to me from the beginning to the end. More

by YANICKALCINDOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Sep 08, 2023 -

Lexus of Pembroke Pines responded

Thank you for the five-star review of Lexus of Pembroke Pines! We are glad that Andre was professional and helpful. See you next time!

September 08, 2023

It was a pleasure to work with Edgar Chaparro, he made the whole experience enjoyable and smooth. Great dealer, with a great environment to shop for cars. Friendly workers and very helpful. More

by Jonlacayo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaasiel Lacayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that Edgar and our team at Lexus of Pembroke Pines made your car shopping experience enjoyable! Thanks for the positive feedback, we appreciate it.

September 07, 2023

Kawain was great and Mr. Crespo in finance was great also but whoever was in charge of the detail and delivery should be fired. My brand new SUV was damaged with scratches al More

by DDEMPSEY56
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kawain Swaby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MR Crespo
Sep 08, 2023 -

Lexus of Pembroke Pines responded

I'm sorry to read about the issues you've experienced with your new SUV. This is not the kind of delivery experience we aim for and I apologize for any inconvenience this has caused. I would like to discuss how we can help rectify this situation, so please reach out at your earliest convenience. Thank you, Lynn Gonzales - Customer Relations Manager 954-381-7993

September 07, 2023

Alex me ayudo a decidirme por el carro q queria. Conoce demasiado del tema de los carros, su amplia experiencia en el sector lo acredita para ello. Muy hábil , gentil y respetuoso. 100% recomendado. More

by Cristina Echeverri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Lexus of Pembroke Pines responded

Cristina, gracias por compartir su experiencia con Alex en Lexus of Pembroke Pines. Nos alegra saber que le ayudó a encontrar el carro perfecto para usted y apreciamos mucho sus recomendaciones!

September 07, 2023

Michelle was outstanding including all her staff Definitely will always make deal with them Very professional and also taking care of a customer More

by eddie.mourra
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that Michelle and the team at Lexus of Pembroke Pines provided you with outstanding service! We appreciate your kind words, and we look forward to assisting you again in the future. Safe travels!

September 07, 2023

My full experience was great. Quick and easy and walked out with exactly what I wanted and more. Alon was very helpful and communicative throughout the process. More

by yaidelins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alon Rapoport
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Lexus of Pembroke Pines responded

It's great to know that Alon and our team at Lexus of Pembroke Pines were able to provide you with the excellent experience we strive for. We appreciate your business and hope you enjoy the new ride!

September 07, 2023

Great customer experience. It was a pleasure dealing with Richard Monivis and highly recommend him. He is very professional, knowledgeable and went above and beyond to secure t More

by 13mirtha
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that Richard provided you with a great customer experience at Lexus of Pembroke Pines! We appreciate your recommendation and are glad he could help secure the car you wanted. Thanks for sharing your feedback!

September 07, 2023

Mediocre experience. Did not meet expectations. New car not thoroughly cleaned. Staff disappeared and expected me to find my way around dealership More

by New Lexus Owner
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Eid Alkabouni
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Lexus of Pembroke Pines responded

We're sorry to read about your experience. We aim for excellence, so it's disappointing that we didn't meet those expectations during your visit. The cleanliness of the new car and our staff’s availability are things we take seriously - I'd like to discuss this further with you if possible. Please reach out at a time convenient for you. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

September 06, 2023

Great service, very professional! Michelle cared about my needs and wants and worked out a deal perfect for me. Very easy to do business with her! More

by MCAJINA20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that Michelle was able to assist you in finding the perfect deal at Lexus of Pembroke Pines! We appreciate your feedback and look forward to doing business with you again!

September 06, 2023

Richard was friendly, helpful and extremely knowledgeable! He made the buying process smooth and painless. Highly recommend! More

by angelajirau
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Lexus of Pembroke Pines responded

Angela, it's great to know Richard delivered a seamless buying experience at Lexus of Pembroke Pines! We appreciate your recommendation!

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