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Lexus of Pembroke Pines
Pembroke Pines, FL
16,844 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running!
Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 16,844 reviews
Verified Customer
August 14, 2023
Service Adviser was a little arrogant when I was explaining how we were coordinating the appointment for ceramic coating. Also, I needed my gas tank release checked and they said it was looked at bu explaining how we were coordinating the appointment for ceramic coating. Also, I needed my gas tank release checked and they said it was looked at but I still have to pry it open with my nails to refuel. I called and left a message about it to make arrangements to have it corrected and it's been a month with no callback. Was my first appointment here and I am NOT satisfied and a far way from impressed. More
by Kay
Employees Worked With
Jeffery Hernandez, Nina Paul
August 14, 2023
Cesar is an exceptional salesman who always goes out of his way for us all. He always goes the extra mile. I wouldn’t go with any other sales person but him. He is caring, professional & understands custom his way for us all. He always goes the extra mile. I wouldn’t go with any other sales person but him. He is caring, professional & understands customer needs. I can’t say enough & has exceeded my expectations. All your staff in maintenance & financing are quite professional as well as accommodating. More
by GENNYMUNIZ
August 14, 2023
Gonzo was fantastic! Kind. Patient & Very Thorough. 10/10 experience working with Gonzo! I wish him the best of luck! Kind. Patient & Very Thorough. 10/10 experience working with Gonzo! I wish him the best of luck! More
by Arielcollins96
Employees Worked With
August 14, 2023
Lack of communication, lack of empathy, never got a call back after I called and left messages for 6 hours. Called and asked to speak to the service manager, said they were short staffed and apologized and back after I called and left messages for 6 hours. Called and asked to speak to the service manager, said they were short staffed and apologized and someone would call me right away. No one ever did so I showed up and found my advisor watching Rosalia music videos on YouTube on his work computer. Asked my name and said yeah it’s been ready. Never walked me through what was done with the car. Came home to find a nail in the tire they replaced (after I had to get it towed in the night before because of debrief on the expressway). Horrible customer service, neglected following up, and the only person who was friendly was the cashier. More
by SMANDAL
Employees Worked With
Juan in service and the service manager
August 14, 2023
EXCELLENT service from start to finish my purchase was excellent with everyone I came in contact with excellent with everyone I came in contact with More
by MINTASCOTT
Employees Worked With
August 14, 2023
Fred, my salesman, was above and beyond being very nice. I can only give him a thumbs up for his concern for not only selling a car but his concern for me , knowing I wasn't well. I can only give him a thumbs up for his concern for not only selling a car but his concern for me , knowing I wasn't well. More
by MYSUZID
Employees Worked With
August 14, 2023
Very good. Very good. Very good. Very good. Very good. Very good. Very good. Very good. Very good. Very good. Very good. Very good. Very good. Very good. Very good. Very good. Very good. More
by SALINASANZ
