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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,594 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,594 reviews

July 21, 2023

Melissa Ho. She’s the best and always makes my service pleasurable. Gets me in and out quickly and always takes care of my needs. More

by LOURDESDURAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
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Jul 21, 2023 -

Lexus of Pembroke Pines responded

We're over the moon Melissa has been the ideal service advisor for you! Thank you for being a Lexus of Pembroke Pines customer!

July 21, 2023

I got my car quicker than promised. Did not wait the two hours I was told. More

by loewep_dl
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
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Jul 21, 2023 -

Lexus of Pembroke Pines responded

We are happy to hear your services were completed on time! Thank you for stopping in and leaving Lexus of Pembroke Pines a five-star review.

July 21, 2023

Even though I didn’t have the appointment they provided me the service. I appreciate that very much. More

by MABAIG1015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Amaro
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Jul 24, 2023 -

Lexus of Pembroke Pines responded

Thank you for the great review of Lexus of Pembroke Pines! It was a pleasure assisting you with your vehicle. Take care, and drive safely!

July 21, 2023

Sammy made everything easy and guided me thru my purchase with professionalism and knowledge and courtesy More

by FNNVIDAL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Genao
1.0
This rating includes all reviews, with more weight given to recent reviews.
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Hidalgo-Gato
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Lexus of Pembroke Pines responded

Thank you for the great review! We're glad to hear that Sammy provided you with a smooth and professional purchasing experience. We appreciate your kind words and hope to see you back again at Lexus of Pembroke Pines!

July 21, 2023

The dealership was a little busy for Saturday, but we had an appointment for 12:00am and we there a little early . I was disappointed because it almost took 3 hours for an oil change and check some fluids. I More

by roman0165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Correa
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Aug 02, 2023 -

Lexus of Pembroke Pines responded

Roman, we apologize for the inconvenience and delay you experienced during your visit. We strive to provide efficient and attentive service, and it's disappointing that we fell short of your expectations. We appreciate your feedback regarding our timing and oversight in resetting your dashboard as it will help us make improvements for all our customers in the future. If there's anything else you'd like to add, please don't hesitate to reach out. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

July 20, 2023

My advisor, Sebastian, is very professional as usual. The wait time was acceptable for a walk-in, 2 hrs from check-in and out. Good communication. More

by gandytro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian
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Jul 20, 2023 -

Lexus of Pembroke Pines responded

Thank you for the positive feedback of Lexus of Pembroke Pines! We're glad to hear that Sebastian provided professional service and that your wait time was reasonable. We appreciate your business and hope to see you again down the road!

July 20, 2023

Everyone was very professional. The service was fast even that I didn’t have an appointment. More

by EMEDIGO
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2023 -

Lexus of Pembroke Pines responded

It was our pleasure to assist you with efficient, top-notch service! Thank you for choosing Lexus of Pembroke Pines and for sharing your experience. We hope to work with you again down the road!

July 20, 2023

My first experience buying Lexus, Alon and Andres are super professional, thank you for your patience, I highly recommend More

by Delia Perez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andres Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alon Rapoport
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2023 -

Lexus of Pembroke Pines responded

Delia, thank you for choosing Lexus of Pembroke Pines! We're so glad to hear that Alon and Andres provided you with a professional and patient experience. Your recommendation means the world to us, and we hope to see you again in the future!

July 20, 2023

Great service Proffesional treatment It will be a lot better if Lexus offers car loaner and or uber service like mazda dealers and others do More

by pablo10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2023 -

Lexus of Pembroke Pines responded

Thank you for the great review about our professionalism and service! We appreciate your feedback and will take it into consideration. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

July 20, 2023

Lexus of Pembroke Pines has the best service advisors in the business. Jose Amaro Assisted me with my vehicle and provided regular updates on the status. More

by starskysmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Luis Amaro *****5 stars*****
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Jul 20, 2023 -

Lexus of Pembroke Pines responded

We're glad to hear that Jose provided you with excellent assistance and kept you informed throughout the process. We appreciate your support and hope to see you again at Lexus of Pembroke Pines for any future service needs!

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