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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,817 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,817 reviews

July 28, 2023

Simply and easy buying process. Our car was delivered to our home. We recommend Lexus if Pembroke Pines. More

by 7echo7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francesca Costantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know you had a smooth buying experience with us at Lexus of Pembroke Pines. Thank you for recommending us, and enjoy your new car!

July 28, 2023

This was my first time taking my vehicle to this service center. I was not impressed since I requested to have the "Loud Noise" in the drivetrain looked at and resolved and it was not. I didn't even get a More

by RUBENMONTENEGRO0326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2023 -

Lexus of Pembroke Pines responded

I'm sorry to learn about your poor experience with our service center. It's important to us that all customer concerns are addressed and it seems we've missed the mark here. I'd like to personally assist you in diagnosing the drivetrain noise, so please reach out at your earliest convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

Aug 11, 2023 -

RUBENMONTENEGRO0326 responded

Hello Osiris, I have called you on a couple of occasions, I have left voice message and have asked to be called and have yet to hear back from you. I would like to have my vehicle looked at so that the issue (unusual noise) can be diagnosed or addressed. Please call me at your earliest convenience.

July 28, 2023

Andre Rust treats his clients like they are family! I never have a problem with my Lexus Service Department experience. More

by ldowling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre Rust
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Jul 31, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that Andre and our service team at Lexus of Pembroke Pines have been able to provide you with such excellent care. Thanks for the review, we appreciate your support!

July 28, 2023

Too long of a wait but other than that good customer service. I recommend making appointments. More

by NurseNelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2023 -

Lexus of Pembroke Pines responded

Nelly, we are sorry to hear about the extended wait time during your visit. We strive to provide efficient services and top-notch customer service, and we are sorry to have kept you waiting. We will pass along your kind praises about our great customer service and assistance, and we will discuss the wait times with our team to improve efficiency for the future. Thank you for bringing this to our attention. Best, Lynn Gonzales - Customer Relations Manager - 954-381-7993

July 28, 2023

The 50,000 miles service was very prompt and courteous. My advisor Sebastian Mejia is very helpful and personable. More

by SRMH2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
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Jul 28, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with Sebastian and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

July 27, 2023

I would highly recommend Lexus of Pembroke Pines. The service is exceptional. When I purchase my car the deal took least than 2 hours. I had to return 3 days later for some misc items and was in and More

by QUEENLEANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2023 -

Lexus of Pembroke Pines responded

We're so glad to know that you had a smooth and efficient experience at Lexus of Pembroke Pines. We strive for exceptional service, and it's great to see we hit the mark with your car purchase! Thanks for recommending us!

July 27, 2023

Jose Amaro has always been excellent to every customers. he is always available to answer or return phone calls. He is the best asset for Lexus More

by gstinfil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
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Jul 28, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that Jose's service has been excellent and reliable. It's great to have him as part of our Lexus of Pembroke Pines team! Thanks for sharing your experience with us.

Mar 01, 2024 -

gstinfil responded

Jose always goes way and beyond expectation to satisfy a customer. He is by far one of the main reasons I still own a Lexus. Thank you, Jose, for all your hospitality. You stand very tall in the service department sector. Keep it going. Gus

July 27, 2023

Everybody at the dealership was very nice. But but on my car was returned. It was a little confusing to pick it up because they move the pick up spot because of construction. My seat was moved More

by DSH91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Rust
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Aug 02, 2023 -

Lexus of Pembroke Pines responded

We appreciate your feedback and apologize for any inconvenience you experienced during pick-up at Lexus of Pembroke Pines. We'll take note to ensure customer settings are left untouched in the future. Thanks for bringing this to our attention!

Aug 02, 2023 -

DSH91 responded

Thank you

July 27, 2023

Otany is fantastic! He is honest, transparent, and genuine. He goes above and beyond to get the car of your dreams at a fair price. More

by Diana Londono
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2023 -

Lexus of Pembroke Pines responded

Diana, we're delighted to know that Otany was able to assist you in finding your dream car at Lexus of Pembroke Pines. Thanks for the review and happy driving!

July 27, 2023

AS ALWAYS, THE BEST SERVICE AND THE BEST MECHANICS, STAFF IS ALWAYS HELPFULL AND PROFESSIONAL. More

by MICHELLE95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JULIAN
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Jul 28, 2023 -

Lexus of Pembroke Pines responded

We are thrilled that our team took such great care of you! Thank you for choosing Lexus of Pembroke Pines and for sharing your support. Drive safely!

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