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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,757 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,757 reviews

October 06, 2022

I liked my experience with this dealership and I really like my car. However, I was very disappointed that I needed a $500 water pump and a $100 tire sensor after I purchased the car. I was not expecting t More

by Advocate
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Hector
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

Lexus of Pembroke Pines responded

Thank you for reaching out. While I am pleased to hear you're loving your newly purchased vehicle, I'm sorry that you have run into some necessary repairs. I understand how frustrating unexpected costs are, and I would like to step in and see what we can do to make things right here. Please give me a call when time allows. Lynn Gonzales - Customer Relations Manager - 954-381-7993

Oct 13, 2022 -

Advocate responded

Now I am more than just disappointed. I am very upset because you told me to call and I've left 5 messages on different days starting several days ago and you've never answered any of them. It appears that you didn't mean what you said about stepping in to see what you can do to make things right. This could make the difference between us ever using your dealership again. You should not be ignoring us after reaching out. That is totally disrespectful and unprofessional.

Oct 17, 2022 -

Lexus of Pembroke Pines responded

Hi - I am really sorry we let you down, and we never intentionally fail to follow up with customers. With the screen name you've chosen, I am unable to find your name in our system. If you'd share your name or contact details, we'll be able to follow up. Looking forward to speaking, Vladimir Keslin - General Manager - (954) 280-0679

Oct 17, 2022 -

Advocate responded

My son, Daniel Weiss, purchased the 2012 Toyota Corolla with my assistance. My name is Linda Heller. Daniel gave his permission for me to speak with anyone at the dealership and I was a full partner in the purchase transaction. I also have a Power of Attorney for Daniel. My number is 610-247-2056. Lynn Gonsalez initially reached out to me after my first review to see if the dealership could do anything to make things right and asked me to call her, but since then I've called either separately or together with Daniel at least 7 times and she has never answered my calls. I did not initially ask for anything but did express my disappointment that we had to pay so much for new parts for a car that I expected to have been checked out by the dealership before being sold to us. She reached out to me to try to make things right and since then has disrespected me completely by ignoring my calls. Thank you.

Oct 21, 2022 -

Advocate responded

I tried calling you at the number provided but I'm getting a message saying that the number is not in service. Please call me at 610-247-2056. I would like the courtesy of a reply from someone at Lexus. Ron Hector was the person who sold us the car.

October 06, 2022

It was a Good and fast service. Will be there again. Great communication with their customers More

by ROSAPONCE9096
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melisa
Oct 07, 2022 -

Lexus of Pembroke Pines responded

Thanks so much for the kind words! The Lexus of Pembroke Pines team is always happy to step in and assist with your automotive needs.

October 06, 2022

Dozer like personal very good man. Friendly, professional. He provided a good car. But technically there are questions to machine inspection. Every 5 day tire pressure is low, antifree More

by BAATR587
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dozer Kocsis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Lexus of Pembroke Pines responded

Thank you for reviewing us and taking the time to share. We are pleased the team was professional and friendly, but we're sorry that there were some outstanding questions about your service. We will discuss these comments with the team in order to improve. Thanks, Osiris Barcelo - Service Manager - (954) 443-2332

Oct 11, 2022 -

BAATR587 responded

Hello! I m trying to call you but you not available.

Oct 17, 2022 -

Lexus of Pembroke Pines responded

Hello - Please reach out to Vladimir Keslin, General Manager, at (954) 280-0679. Thank you!

Oct 17, 2022 -

BAATR587 responded

I tried to reach out with Lynn Gonzales (954) 381-7993 but number is not available. I tried to reach out with Vladimir Keslin (954) 280-0679 but number not in service. What’s happening?

October 06, 2022

Jeff is the best 5 start my car this time is very clean inside . Thank you More

by MARTHA4215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Fernandez
Oct 06, 2022 -

Lexus of Pembroke Pines responded

Thank you for your great review! We're happy that Jeff was wonderful to work with. --Lexus of Pembroke Pines team

October 06, 2022

This experience was much better than all the previous ones, in my opinion they have improved a lot in the speed of the attention when arriving and waiting for the vehicle More

by Marcello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
Oct 06, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

October 06, 2022

Zee was a pleasure to work with. Patient and knowledgeable and made my experience very worthwhile. Thank you to Zee and the team! More

by Wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlo Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Lexus of Pembroke Pines responded

We're pleased to hear that you enjoyed yourself! Zee will appreciate the time you took to give Lexus of Pembroke Pines your five stars. Take care!

October 05, 2022

This people are unprofessional and their sales people are liars. I was looking at a Toyota Tacoma online and I had made an appointment to go see the car. the sales man By the Name of Marvens, and the super More

by tejadaisaac
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marvens St Jean
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

Lexus of Pembroke Pines responded

I am sincerely sorry that the vehicle you were interested in was sold and for our poor communication on this matter. Your frustrations are understandable, and I apologize for the inconvenience this caused. This is not how we expect to represent our business, and it's disappointing that we've lost your trust. I understand we've let you down, but if there is anything further I can do to rectify what has happened, please considering reach out. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

October 05, 2022

Special thanks to Julio Arango and Lexus of Pembroke Pines for an excellent experience and service. They also help me to get the beautiful new car RX 350 F sport. I'm really happy and will definitely co More

by Quan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review, Quan! We are thrilled to hear that you had such a successful purchase experience working with Julio and the Lexus of Pembroke Pines team. Drive safely in your new Lexus RX 350 F Sport, and enjoy it! We hope to see you back again down the road!

October 05, 2022

I referred my past real estate clients who purchase a home from me to go see Michael Banko at Lexus of Pines. The couple wanted to upgrade 2 cars for their family. They said everything went well! My cli More

by jaclyn305
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Lexus of Pembroke Pines responded

Wow, Jaclyn, thank you so much! It's such an honor to have earned this confidence, and Michael and the rest of us at Lexus of Pembroke Pines are so grateful for this support. Thank you for being a fantastic customer!

October 05, 2022

Jose Luis Amaro was very knowledgeable, accommodating and kept me up to date the entire time. Great customer service. Thank you for a great experience. More

by daina0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Luis Amaro
Oct 05, 2022 -

Lexus of Pembroke Pines responded

We love hearing positive feedback about our awesome staff so thanks for reaching out! Jose will be very pleased to hear you appreciated his assistance. Have a great day! - Lexus of Pembroke Pines

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