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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,931 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,931 reviews

May 31, 2022

Very professional staff but had a longer than expected wait time. Overall good experience for me. More

by nataliebarreras07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres
May 31, 2022 -

Lexus of Pembroke Pines responded

Thank you for the review and we want to apologize for any unexpected delay you experience during your visit with us. We will certainly keep this in mind as we are always looking for ways to better accommodate guests. Thanks again and have a great day!

May 31, 2022

Excellent service from Nathan Behrent. I would strongly recommend him to anyone interested in buying or leasing a Lexus. More

by RAYSUARE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Behrent
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Lexus of Pembroke Pines responded

We're happy to hear it! THanks so much for giving Nathan a shoutout and we wish you all the best in your new Lexus!

May 31, 2022

The ABSOLUTE BEST! ! Extremely professional. Best experience in getting a new car! Will send all my friends and family to Patrick. More

by jenlynnmcnally
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Lexus of Pembroke Pines responded

Your five-star review made our day, and congratulations on your new car! It is fantastic to hear that Patrick delivered a five-star buying experience. Thanks for choosing Lexus of Pembroke Pines as your trusted dealership. Safe travels!

May 30, 2022

The best service! After my question on the website, Ariel called me back. A day later I was sitting in a new car! Thanks! More

by Oleg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ariel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

Lexus of Pembroke Pines responded

Thank you, Oleg! It was a pleasure doing business with you and we are so glad that Ariel and the team could help you find just what you were looking for. All of us here at Lexus of Pembroke Pines wish you many safe and happy miles in your beautiful new car!

May 30, 2022

It start from when you come in very nice attention ,Jeffery help me to adjust the stirring wheel and the did an oil change ,was fast I didn’t have to wait long More

by BARRALSSON
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeffery Hernandez
Jun 01, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Jeffrey and the Lexus of Pembroke Pines team. Drive safely, ad we hope to see you back again down the road!

May 30, 2022

Excellent customer service. Fast at getting you in and out in the service department. Highly recommend this dealership. Mike Banko is the best sales person. More

by SMRICHARDSON37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

Lexus of Pembroke Pines responded

Congrats on the new car! Thank you for choosing Al Hendrickson Toyota!

May 30, 2022

Better courtesy/res for the customers than other dealers. Don't feel mistreated for being minority like others dealer employees make you feel More

by tavar05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
Jun 01, 2022 -

Lexus of Pembroke Pines responded

Thank you for the review! We want the most for our guests, and it means a lot to hear that this was reflected in your time working with us. We appreciate your business and hope to see you back again at Lexus of Pembroke Pines!

May 30, 2022

This is the second Lexus Steve helped me to lease. He’s by far the most helpful, honest, and reliable salesperson I’ve ever dealt with.Steve listens to your needs and does his best to get you what you More

by andrea
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Pastukhov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review, Andrea! We appreciate your business and we will pass along your positive comments to Steve. Safe travels from all of us at Lexus of Pembroke Pines!

May 30, 2022

Service was outstanding and fast. Jeffrey Hernandez positive attitude and professionalism are great. Thank you Jeffrey!. More

by Cathy Geary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hernandez
Jun 01, 2022 -

Lexus of Pembroke Pines responded

Cathy - thanks for the review and the kind words. We are glad that Jeffrey took excellent care of you. See you again next time.

May 30, 2022

Otany Great man, quick attention, for cash purchase the best, for trade in not good dealership. More

by Nelsonvrealestate
Friendliness
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share, Nelson! We are so glad to hear that you had a successful experience working with Otany. With regard to the rest of your review, I would be happy to speak with you to see what more I can do to address this feedback. If you are willing to discuss this further, please feel free to call me. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

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