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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,594 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,594 reviews

March 21, 2022

I TOOK MY CAR THER FOR SERVICE . I ASKED THEM TO CHECK MY TIRE BECAUSE THERE WAS A LEAK IN IT. THEY TOLE ME THAT EVERYTHING WAS OK AND THAT THEY CHECKED MY TIRE. ONE WEEK LATER I More

by GRUNTSMOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I HAVE NO IDEA OF ANY ONES NAME.
Apr 11, 2022 -

Lexus of Pembroke Pines responded

If there was an oversight on our part then I sincerely apologize. I will need further information to look into this situation, so would you please give me a call? I would be grateful for the chance to speak with you directly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

March 21, 2022

Ronald is hands down the best sales man I have ever dealt with! He is professional friendly and accommodating. He really pushes hard to get his clients the best deal possible and follows through until the e More

by Alexmetauten
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Hector
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Lexus of Pembroke Pines responded

Alex, thank you for taking the time to review us! We strive to deliver a seamless and straightforward purchase experience, and it is wonderful to hear that this was reflected in your time working with Ronald. We will be sure to pass on the kind feedback to him. Drive safely in your new vehicle, and we hope to see you back at Lexus of Pembroke Pines!

March 20, 2022

Had the pleasure of working with Raul who was very kind, well manner, and helpful to my family and myself. He made the experience of buying a car in these uncertain times of inflation easier, he listened to More

by Vanessa28c
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Varela, Raul Marañón
Mar 21, 2022 -

Lexus of Pembroke Pines responded

Vanessa, thank you for the great review! It is our goal to make the purchasing process go smoothly, and it is wonderful to hear that this was reflected in your time working with Daniel and Raul. We appreciate your support and hope to see you back again at Lexus of Pembroke Pines!

March 20, 2022

My appointment was on time. The work done was perfect. The entire waiting time for the car was an hour. More

by Peperoni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Mar 20, 2022 -

Lexus of Pembroke Pines responded

We're thrilled to hear how satisfied you are with your Lexus of Pembroke Pines service experience! We're proud to deliver efficient and meticulous service, and we're glad it meant so much to you. We're grateful that you put your trust in us to take care of your service needs, and we look forward to your next stop by!

March 20, 2022

Hello excellent service. Knowledgable staff. Fast, no waiting time. Friendly staff. No waiting time. Fast service. More

by Hasyestela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
Mar 20, 2022 -

Lexus of Pembroke Pines responded

Providing efficient service with a smile is always our goal at Lexus of Pembroke Pines, and we're thrilled to hear we're hitting the mark! We appreciate you taking the time to leave us a great review, and we hope to see you again next time you need service!

March 20, 2022

Overall excellent experience. Michele was both knowledgeable and very professional. She was frequently available to answer questions, by email or text and always timely responsive More

by GCC45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2022 -

Lexus of Pembroke Pines responded

It truly makes our day to see that Michele and the team went above and beyond to make your experience a great one! Thanks for supporting Lexus of Pembroke Pines!

March 20, 2022

Great customer service and lots of patience! I'm very happy with my new vehicle. Highly recommend Mario. More

by Mimi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvens St Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario F Padron
Mar 20, 2022 -

Lexus of Pembroke Pines responded

Mario is happy to see that your car-buying experience was great for you! Thanks for supporting Lexus of Pembroke Pines and we'll see you next time!

March 19, 2022

Fast and great service. Highly recommended for anybody wanting to buy or lease a Lexus today More

by ITOYDANI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Lexus of Pembroke Pines responded

This feedback means a lot to us! Thank you for choosing Lexus of Pembroke Pines and for stopping by to share your experience. Drive safely until we see you again!

March 19, 2022

Everything I was promised you failed at. NEVER will l purchase from Lexus of Pembroke Pines!! Worst experience I've ever had when buying a car. SMH!!! More

by KATHYCZE
Friendliness
Recommend Dealer
No
Employees Worked With
Christopher Ramos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2022 -

Lexus of Pembroke Pines responded

Kathy, I am sorry to read this feedback. We strive to deliver a seamless purchase experience for our guests, and it is concerning that we left the wrong impression. I understand that we have let you down, and I would appreciate the chance to speak with you to see if there is anything I can do to help fix things. If you are willing to discuss this further, please feel free to give me a call. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

March 19, 2022

Patrick is very helpful, patient and respectful he went beyond our expectations. It’s hard to find a person like him these date offering a really good customer service . I honestly recommend him if you are More

by Mramas75
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorena Ortiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Patrick and the Lexus of Pembroke Pines team. Drive safely in your new vehicle, and we hope to see you back again down the road!

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