Lexus of Sacramento

Exceptional work as always. Always a pleasure working with V. Will continue to bring my vehicles to Lexus of Sacramento! Always a pleasure working with V. Will continue to bring my vehicles to Lexus of Sacramento! More

Friendly, helpful, knowledgeable. BUT telephone and messaging service need serious improvement from answering to leaving messages BUT telephone and messaging service need serious improvement from answering to leaving messages More

I recently contacted Lexus of Sacramento about a truck they have for sale and worked with Bryon Burdette. Bryon responded quickly and was extremely helpful throughout the process. Because my schedule is c they have for sale and worked with Bryon Burdette. Bryon responded quickly and was extremely helpful throughout the process. Because my schedule is complicated and I would be traveling a distance to see the truck, I asked for additional photos and a video. Bryon was very patient and sent everything over promptly. He maintained great communication and was honest and professional the entire time. I really appreciate the effort he put in, excellent customer service. More

Service was impeccable, staff was informative and helpful, will continue to be seviced at this dealeship. helpful, will continue to be seviced at this dealeship. More

Clean, friendly, convenient online scheduling, nice lobby with coffee bar and snacks. Waiting for service took too long. Had a 9:15am oil change and my vehicle was not complete until noon. The link sent with coffee bar and snacks. Waiting for service took too long. Had a 9:15am oil change and my vehicle was not complete until noon. The link sent as a text to check status of my vehicle wasn’t accurate, needs to be in real time. Seemed delayed as my service provider would tell me my vehicle was almost done but the link would say my vehicle was currently being inspected. Weird. My service advisor works a bit too fast, rushes through his work and made a typographical error with the mileage on my car after I checked in. This caused me much anxiety and despair after I picked it up, 4 days later. While driving home, my odometer read 27,806 but my paperwork read 27,541 when I dropped it off. This led me to believe that someone drove my car excessively (265 miles to be exact) while my water pump was being replaced. Spoke with Service Manager and Service Advisor to inquire about the difference in mileage. Ended up, Service Advisor took ownership to his mistake with keying in the wrong mileage at the time of drop off and offered me a free full detailing service for the inconvenience and the worry he caused. Also did not like the fact that when asked if I could see the old part or even have the old part to take home, I was told by my service advisor that they don’t give the old parts back to the owners. Somehow I find that hard to believe, as they should have at least shown me where the part was damaged (water pump had a crack or a leak) and I feel they should be required to give the old parts back to owners. More

Highly recommend going to Lexus of Sacramento for your next vehicle purchase. Make sure you ask for Cyol (pronounced Kyle), he is knowledgeable, friendly, and a pleasure to work with. If you want a good d next vehicle purchase. Make sure you ask for Cyol (pronounced Kyle), he is knowledgeable, friendly, and a pleasure to work with. If you want a good deal, and an easy process Cyol is your man. More

I reached out through the Costco Auto Program and asked two straightforward things: whether they had a Lexus ES 300h in stock and to provide the Costco Member-Only Price Sheet. Instead, I received gener two straightforward things: whether they had a Lexus ES 300h in stock and to provide the Costco Member-Only Price Sheet. Instead, I received generic, scripted replies and repeated “we’re checking” updates over multiple days. I followed up several times and still didn’t get the price sheet, a clear answer, or a timeline. What makes this worse: this isn’t a one-off. Based on past in-person visits where I also received no real help, this dealership consistently falls short on basic customer service and follow-through. Other dealers provided Costco pricing immediately. Based on my experiences, I cannot recommend Lexus of Sacramento. More

Getting an appointment to see ice my car is easy although I HATE the that AI took the job of human. The Service Representatives are very courteous and professional. I HATE the that AI took the job of human. The Service Representatives are very courteous and professional. More