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Lexus of Sacramento

Sacramento, CA

4.7
3,003 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,003 reviews

August 06, 2022

Friendly staff and excellent service. Got the job done to clients expectation. Lexus car performance is amazing indeed. More

by casi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Lexus of Sacramento responded

It was our pleasure to work with you! Thank you for choosing Lexus of Sacramento and for sharing your experience. Drive safely until we see you next!

August 05, 2022

Accommodating to do my servicing even though I made an appt but could not be found on the books. Strangely, the service consultant sent me email that my car was ready for pickup but I had already been to More

by NPM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2022 -

Lexus of Sacramento responded

I apologize for the mixup regarding your scheduled appointment. We strive to deliver seamless and straightforward service, and it is never our intention to inconvenience our guests. I assure you that we will use this feedback to improve our practices in the future. If there is anything more I can do to assist you, please feel free to reach out. Best, Russ McDuffie - Service Director - russmcduffie@lithia.com

August 04, 2022

Peter and Mike were awesome. They were efficient , informative and the whole process went very smooth. We walked away with no unanswered questions. More

by Stanner4_ever
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Zinda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Agerton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Lexus of Sacramento responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Peter and Mike. Drive safely, and we hope to see you back at Lexus of Sacramento!

August 03, 2022

It’s nice, fast service. The sale representative is very friendly and informative that she introduced us a purchase of 4 services and we will see if this purchase will be savi More

by Van Dang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Lexus of Sacramento responded

Thank you for the great review! Hearing that you had a successful service experience working with the Lexus of Sacramento team made our day. Drive safely, and we hope to see you back again down the road!

July 26, 2022

Very courteous and helpful staff ! Facility is clean and great service . Eric was very helpful in trying to meet our needs ! Service was done on timely manner ! More

by max.sidhu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Jul 26, 2022 -

Lexus of Sacramento responded

Thank you for the great review, Max! We are so glad to hear that you had a successful service experience working with Eric. Drive safely, and we hope to see you back again at Lexus of Sacramento!

July 24, 2022

The sales guy is really nice, He’s really patience explain everything to us, The whole process really smooth. More

by mmmdyw7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kent Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Lexus of Sacramento responded

Thank you for this positive rating and review! We're delighted that you enjoyed working with our team here at Lexus of Sacramento. We will be sure to pass your kind words along.

July 22, 2022

One problem was that the hood was not locked and I had make an emergency stop on freeway to lock it. More

by Jha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Jul 22, 2022 -

Lexus of Sacramento responded

I apologize for any oversight regarding your vehicle. We strive to deliver seamless and thorough service, and it is disappointing to see that we left the wrong impression. I assure you that we will use this feedback to better our practices in the future. Lastly, I would appreciate the chance to speak with you to see what more I can do to improve your experience. If you are willing to discuss this further, please feel free to reach out. Best, Russ McDuffie - Service Director - russmcduffie@lithia.com

Jul 22, 2022 -

Jha responded

Feel free to call me anytime you want Suman

July 21, 2022

Nick Cruz, the Service Consultant that assisted me was excellent, as was the overall service. More

by dmap.1950
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2022 -

Lexus of Sacramento responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Lexus of Sacramento team. Drive safely, and we hope to see you back again down the road!

July 20, 2022

Thank you to Brandon. A pleasure doing business with you.Courteous and knowledgeable. Still loving my Lexus 350 RX More

by am26coramc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2022 -

Lexus of Sacramento responded

We're over the moon that Brandon delivered professional assistance and that you love your Lexus RX 350. Many safe and happy miles from everyone at Lexus of Sacramento!

July 20, 2022

Carlos was very professional but pleasant. He had the vehicle ready for test drive. He processed the purchase paperwork efficiently so that we drove out in our new car within a reasonable amou More

by Jha
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Zinda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Cave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Huttleston
Jul 20, 2022 -

Lexus of Sacramento responded

Carlos is exactly as you described. He has a passion for assisting clients and is packed with knowledge. Enjoy your new ride and thank you for your business from your friends at Lexus of Sacramento!

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