Lexus of Sacramento

This is my third car at Lexus of Sacramento. Purchased a hybrid SUV. The car interior is beautiful more than expected but it did not function as the look. Why buying during the seller's market Purchased a hybrid SUV. The car interior is beautiful more than expected but it did not function as the look. Why buying during the seller's market in 2022? Car purchasing was a need, not a want. Unfortunately, I had the worst experience this time. What is the story? Deposit and waited for 2 months for brand new car. The car cost was MSRP with $5K marked up. On top of that dealer installed security and Permaplate add on $2.2K not by customer's choice. The add on was not stated in estimate cost. Drove home and car broke down. Mileage is at 31 miles. Car was towed back to dealer service next day and was told that it takes about a month for the part. Will the car be fixed? I pray everyday it will be fixed. Brand new car was out of manufacturer. Drove out of dealer's parking lot and broke down at home. Why Lexus brand? My previous 2 cars were from Lexus. Both lasted well over time. So, I came for my third. Sale man was very responsive but was super busy when I visited. Kept telling me having appointment with other customers at the same time. Should I be loyal or come to Lexus on my next car? My family member quit the idea of visiting Lexus on next car. We all have doubts what Lexus quality is nowadays. Price is outrageous but the quality is very unreliable. More

Christina has been a great help. She takes time to communicate and explain the problem or options on the car. She takes time to communicate and explain the problem or options on the car. More

Service appointment was on time, was offered ride or temporary car and nice service area temporary car and nice service area More

He is awesome, always do great job & go above & beyond. He is asset to Lexus. He is asset to Lexus. More

Great service and great people. Christina is my service advisor and she is awesome! Extremely knowledgeable, friendly, and efficient. I’ve been working with her for the past seve Christina is my service advisor and she is awesome! Extremely knowledgeable, friendly, and efficient. I’ve been working with her for the past several years. I have found all the people at Lexus of Sacramento to be very professional, courteous and helpful More

He is very nice and hardworking. He patiently answered all of my questions. Nice Job Divid He patiently answered all of my questions. Nice Job Divid More

The service people (especially Genesis! ) are extremely courteous, knowledgeable & friendly! It’s always such a great customer experience when we get “Lexi” serviced! ) are extremely courteous, knowledgeable & friendly! It’s always such a great customer experience when we get “Lexi” serviced! More

Easy pleasant. The car is exactly what the add said. Would go again no pressure The car is exactly what the add said. Would go again no pressure More

Dealership very generous with water, coffee, and snacks during car buying experience. Dealership Buzzing with customers during July 4th holiday. We hit a few snags in financing purchase but overall ok. during car buying experience. Dealership Buzzing with customers during July 4th holiday. We hit a few snags in financing purchase but overall ok. More

Even though I was late for my appointment, they took care of my car. Brandon stayed on top of it and even tracked down my car when he thought it was slow in coming out of the car wash. All in all a good exp of my car. Brandon stayed on top of it and even tracked down my car when he thought it was slow in coming out of the car wash. All in all a good experience More