Lexus of Sacramento

Accommodating to do my servicing even though I made an appt but could not be found on the books. Strangely, the service consultant sent me email that my car was ready for pickup but I had already been to appt but could not be found on the books. Strangely, the service consultant sent me email that my car was ready for pickup but I had already been to the dealer and already got my car and was home. It took over 15 min for my car to be brought out to me to drive home. More

Peter and Mike were awesome. They were efficient , informative and the whole process went very smooth. We walked away with no unanswered questions. They were efficient , informative and the whole process went very smooth. We walked away with no unanswered questions. More

It’s nice, fast service. The sale representative is very friendly and informative that she introduced us a purchase of 4 services and we will see if this purchase will be savi The sale representative is very friendly and informative that she introduced us a purchase of 4 services and we will see if this purchase will be saving. Thank More

Very courteous and helpful staff ! Facility is clean and great service . Eric was very helpful in trying to meet our needs ! Service was done on timely manner ! Facility is clean and great service . Eric was very helpful in trying to meet our needs ! Service was done on timely manner ! More

The sales guy is really nice, He’s really patience explain everything to us, The whole process really smooth. explain everything to us, The whole process really smooth. More

One problem was that the hood was not locked and I had make an emergency stop on freeway to lock it. make an emergency stop on freeway to lock it. More

Nick Cruz, the Service Consultant that assisted me was excellent, as was the overall service. excellent, as was the overall service. More

Thank you to Brandon. A pleasure doing business with you.Courteous and knowledgeable. Still loving my Lexus 350 RX A pleasure doing business with you.Courteous and knowledgeable. Still loving my Lexus 350 RX More

Carlos was very professional but pleasant. He had the vehicle ready for test drive. He processed the purchase paperwork efficiently so that we drove out in our new car within a reasonable amou He had the vehicle ready for test drive. He processed the purchase paperwork efficiently so that we drove out in our new car within a reasonable amount of time. More

This is my third car at Lexus of Sacramento. Purchased a hybrid SUV. The car interior is beautiful more than expected but it did not function as the look. Why buying during the seller's market Purchased a hybrid SUV. The car interior is beautiful more than expected but it did not function as the look. Why buying during the seller's market in 2022? Car purchasing was a need, not a want. Unfortunately, I had the worst experience this time. What is the story? Deposit and waited for 2 months for brand new car. The car cost was MSRP with $5K marked up. On top of that dealer installed security and Permaplate add on $2.2K not by customer's choice. The add on was not stated in estimate cost. Drove home and car broke down. Mileage is at 31 miles. Car was towed back to dealer service next day and was told that it takes about a month for the part. Will the car be fixed? I pray everyday it will be fixed. Brand new car was out of manufacturer. Drove out of dealer's parking lot and broke down at home. Why Lexus brand? My previous 2 cars were from Lexus. Both lasted well over time. So, I came for my third. Sale man was very responsive but was super busy when I visited. Kept telling me having appointment with other customers at the same time. Should I be loyal or come to Lexus on my next car? My family member quit the idea of visiting Lexus on next car. We all have doubts what Lexus quality is nowadays. Price is outrageous but the quality is very unreliable. More