Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Lexus of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
3,010 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
Contact Dealership
View Awards

2600 Fulton Ave

Sacramento, CA

95821

Directions

By Type

Showing 3,010 reviews

May 06, 2021

Loved my sales person Carlos. I had a little issue with setting u an appointment with Vi since he did not call me back for adding the permanent clear to my car. But apart from that all was great. More

by LYDIAPLANA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Cave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Wilson
Report | Print
May 06, 2021 -

Lexus of Sacramento responded

Thank you for sharing your experience with us! We're happy to hear that Carlos took good care of you, and we hope you enjoy your new Lexus. We truly appreciate your feedback! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

May 05, 2021

The people at Lexus of Sacramento are very nice and helpful! They made sure our visit was great and we are very pleased with how everything went! More

by Amanda H.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Wilson, Oscar Sedighi
Report | Print
May 05, 2021 -

Lexus of Sacramento responded

Amanda - thank you for your kind words! We're glad the Lexus of Sacramento team has reflected our commitment to professionalism and customer service. We appreciate your business and hope to see you again soon!

May 05, 2021

Ernie W was very professional, not pushy at all. Customer comes first! I Would highly recommend Lexus of Sacramento because of Ernie’s customer service. More

by john168yu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernie Wassersleben, Kathy Conole
Report | Print
May 05, 2021 -

Lexus of Sacramento responded

We love to hear that you were welcomed into our dealership and never felt pressured during your car-buying process. All of us at Lexus of Sacramento aim to provide a positive environment for our customers, and we are so pleased Ernie was able to get you into a car you love. We truly appreciate your recommendation, and wish you many happy and safe travels!

May 04, 2021

Although the service staff were moving to the portables on the day I had my first service, the service staff were very efficient and provided good customer servicr.. More

by SALLY_LEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember service person.
Report | Print
May 04, 2021 -

Lexus of Sacramento responded

Thank you so much, Sally, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Sacramento. Please don't hesitate to reach out if you need anything else. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

May 04, 2021

A wonderful experience. No pressure. I feel like I got a fair deal and that I was connected to a vehicle that meets my needs perfectly. I am going to enjoy this vehicle for several years and then it's ba More

by JALAUNDA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerod Horch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Wilson
Report | Print
May 04, 2021 -

Lexus of Sacramento responded

Thank you, Jalunda, for choosing Lexus of Sacramento, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Congratulations on your new vehicle! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

April 30, 2021

It's the only Lexus dealer around or I'd find someone who Else not happy with the way thay do business nice people bad work More

by MECHANIC1616
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tracey Cach
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2021 -

Lexus of Sacramento responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus Office 916-485-3987 ext 2100 c_simon@lexusofsacramento.net

April 30, 2021

Service Writer Brandy and her crew are the best! While waiting for my car, Chuck Baccarella and Internet Manager Kent Owens updated me on the current and future lineup of new Lexis’ Great crew! More

by Love my LS500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kent Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandy Joseph, Chuck Baccarella
Report | Print
Apr 30, 2021 -

Lexus of Sacramento responded

Thank you! Brandy and our "crew" appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

April 30, 2021

My first Lexus LS 300 was my first introduction to Lexus Of Sacramento and because of the quality of the product i returned in 2001 and purchased a LS 430 that i still own. In addition to the quality of the More

by ALNLHALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2021 -

Lexus of Sacramento responded

Thank you for your kind review and for being a loyal customer to us at Lexus of Sacramento! We are delighted to hear that you've had great experiences with both our sales and service teams and we couldn’t ask for better feedback. Have a great day!

April 30, 2021

For more than thirty (30) years i have dealt exclusively with this dealership from sales & service and never once had any complaint with anyone about service or other business from the moment i drive in to More

by ALNLHALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Huttleston
Report | Print
Apr 30, 2021 -

Lexus of Sacramento responded

Thank you for the great review! We are so proud to have earned your business over the years. We are wishing you safe travels, and hope to see you again down the road! - The Lexus of Sacramento team

Apr 30, 2021 -

ALNLHALL responded

I only spoke the truth relative to my dealings with Lexus of Sacramento. Thanks for your acknowledgement of my opinion/association with your dealership.

April 30, 2021

I wasn’t able to get the car I wanted but They helped me find a car I loved in my budget with no pressure or hassle More

by CCruz123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerod Horch
Report | Print
Apr 30, 2021 -

Lexus of Sacramento responded

We appreciate this feedback and are glad that you were able to drive home from Lexus of Sacramento in a great vehicle. Thank you so much for your business! We hope to see you again for your first oil change.

1
...
167
168
169
...
301