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Lexus of Sacramento

Sacramento, CA

4.7
3,011 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,011 reviews

April 13, 2021

It was a pleasure working with David Morgan. The service department has also been a great help. It was also a pleasure speaking to the Sales Manager Richard. I have purchased 5 new cars in the last 30 yea More

by SACTOTRAVELAGENT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Morgan
Apr 13, 2021 -

Lexus of Sacramento responded

Thank you for the rave review about your recent purchase at Lexus of Sacramento! We are so happy to see this feedback and to hear that this was one of your easiest car-buying experiences yet. Safe travels in your new ride!

Apr 13, 2021 -

SACTOTRAVELAGENT responded

sacgtotravelagent@yahoo.com

April 12, 2021

I went to Lexus of Sacramento to purchase an all-weather trunk liner for my 2021 es300h. I had checked with weathertech, but Lexus of Sacramento was about $50 bucks cheaper and they had one in stock. It fit More

by MPSEICA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parts department
Apr 12, 2021 -

Lexus of Sacramento responded

Thank you, it's great to hear that our team was able to assist you with your trunk liner! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

April 12, 2021

I've been a customer 16+ yrs. most of the time I've received service that met my expectations. The last 3 years, I've had a handful of isolated- I hope- issues, i.e. my 49r license plate frame was take More

by MaggieMae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Cruz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Dickinson
Apr 29, 2021 -

Lexus of Sacramento responded

Thank you, MaggieMae, for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus Office 916-485-3987 ext 2100 c_simon@lexusofsacramento.net

April 12, 2021

The entire process is straight forward. From email to face-to-face contact, the staff were professional and attentive. No room for errors. I would recommend this dealership to those looking for quality More

by RADIOCODE33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Wilson
Apr 12, 2021 -

Lexus of Sacramento responded

Thanks for your feedback on your recent sales visit to Lexus of Sacramento. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

April 12, 2021

Excellent experience tailored to our timing and needs for a new vehicle. No pressure, great help with our questions and attentive service which we loved More

by INGRID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kyle Reid
Apr 12, 2021 -

Lexus of Sacramento responded

Ingrid - Thank you for the great review! We appreciate your business and are happy to hear that you had such a seamless experience working with the Lexus of Sacramento team. Drive safely, and we hope to see you again down the road!

April 12, 2021

We have purchased 3 vehicles thru Lexus of Sacramento since 2003. They have always been a pleasure to work with. The service department has always done an outstanding job. Mike Huddelston in the service More

by DVSGRDN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Dickinson, Mike Huttleston, Ernie Wassersleben
Apr 12, 2021 -

Lexus of Sacramento responded

Thank you for taking the time to review us! We appreciate your support over the years and are happy to hear that you are so confident in our team. Drive safely, and we hope to see you again at Lexus of Sacramento!

April 12, 2021

I was not inform what my wait time would be at the time of my service , and ended up waiting almost for hours . which was not good for me because I had just donated blood and need to rest and eat, I almost More

by DONNA.COLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Zinda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernie Wassersleben
Apr 13, 2021 -

Lexus of Sacramento responded

Thank you so much for your feedback, Donna. We are sorry to hear that your wait time was longer than anticipated and apologize for any inconvenience. Please don't hesitate to reach out if you would like to discuss this with us directly. We truly appreciate your business here at Lexus of Sacramento and hope you will give us another opportunity to serve you. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

April 12, 2021

As a 64 year old person who has purchased sever new cars I would like to say this was the most pleasant experience I have ever had dealing with a car dealership. More

by CDRTDB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernie Wassersleben
Apr 13, 2021 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your compliments with our team, and we look forward to working with you again! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

April 12, 2021

My experience was incredibly enjoyable and was made easy due to the excellent service provided by my sales consultant, Raz, and the Finance Director, Mike. I was pleasantly surprised at how well I was trea More

by Territino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Zinda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raz Ionita
Apr 13, 2021 -

Lexus of Sacramento responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

April 11, 2021

Christina is the best. She always takes care of my car and it is always ready when I go to pick up. Thank you Christina! More

by ERYCKAH06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2021 -

Lexus of Sacramento responded

We are very happy to hear Christina provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

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