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Lexus of Sacramento

Sacramento, CA

4.7
3,006 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,006 reviews

December 03, 2020

Easily fixed the problem I reported. But then they discovered that the water pump neded replacing. I'm really glad they did because the next regular service is not due for several months and a major More

by RJDAG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston, Eric Foltz
Dec 03, 2020 -

Lexus of Sacramento responded

We're so glad we were able to help you out! It also makes us glad to know that our team took such good care of your vehicle and caught the water pump issue early. Thank you for trusting Lexus of Sacramento with your repair and maintenance needs!

December 02, 2020

Evertime i have my car serviced everyone is always so professional. I appreciate that everyone was wearing a mask and social distancing. They were fast and I appreciate the rental More

by MARC21563
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Burton, Eric Foltz
Dec 03, 2020 -

Lexus of Sacramento responded

Thanks so much for taking the time to leave us a review! We are thrilled to hear that our service team consistently delivers a top-notch service experience for you. The health and safety of our customers is our top priority, so we appreciate you mentioning the safety precautions taken here at Lexus of Sacramento. Thank you and have a great day!

December 02, 2020

Always good, professional and accommodating service. Nick Cruz was especially helpful to me with all the new 'bells and whistles' in my 2020. Earlier, on the phone, Kent Owen walked me through pairing More

by DIANELOWE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kent Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

Lexus of Sacramento responded

Thank you for taking the time to share your experience! We want our customers to get the most out of their vehicles, and it is wonderful to hear that Nick and Kent were able to go over the features of your new car. Congratulations on your purchase, and we hope to see you again at Lexus of Sacramento!

December 01, 2020

It was a good experience buying my Q7. David Morgan went on and beyond explaining the car to me and offered to help even when I got home and might have further questions. That help was very much appreciate More

by VEDINA
Recommend Dealer
Yes
Employees Worked With
Kevin Keon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Wilson, Michael Boyd, David Morgan
Dec 01, 2020 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear David delivered such a great experience! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 30, 2020

Lexus of Sacramento accomplished service! I am glad that I purchased a service contract when initially purchasing my new Lexus 350 back in 2018. Thanks! More

by D.ISBELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Nov 30, 2020 -

Lexus of Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 29, 2020

Great excellent service, superb dealership that focuses on the customers with exceptional services, fantastic products that has great investment value, highly recommended people to purchase Lexus products. More

by RASHAKUR382004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2020 -

Lexus of Sacramento responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Sacramento! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 29, 2020

Always great service. The only thing I would recommend is provide more indoor seating in the waiting area. There were no available seats for all customers and I had to sit in the computer room which was cold More

by RITA_194
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandy Joseph, Mike Huttleston, Joe Burton, Mike Huttleston, Eric Foltz
Nov 29, 2020 -

Lexus of Sacramento responded

Rita, thank you for taking the time to share your thoughts on working with our team. We will be sure to pass along your comments, and we hope you will give us another opportunity to serve you! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 27, 2020

Great service, quick and easy to buy. Very through with all the services. Expected to be there a lot longer during the buying process but they made it pretty quick. More

by AMRIT_MAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : David Morgan
Nov 29, 2020 -

Lexus of Sacramento responded

Thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 27, 2020

You gave me some bad advice. Your dealership told me I had a bad tire and needed to replace it, witch would mean replacing all four. Took it to our tire shop and he said they were in good shape and did More

by WMS@citlink.net
Recommend Dealer
No
Employees Worked With
Mike Huttleston
Dec 14, 2020 -

Lexus of Sacramento responded

We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out directly. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus Office 916-485-3987 ext 2100 c_simon@lexusofsacramento.net

November 27, 2020

Lexus of Sacramento has always been very good to us as customers. We won’t take our Lexus anywhere else. People are courteous and friendly. We feel comfortable and welcome even during these trying times. More

by TELLYCARG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Foltz
Nov 29, 2020 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

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