Lexus of Sacramento

Kathy does not very knowledge with computer and Kevin does not return my calls as promised. Not very pleased with my first time experience with this location. does not return my calls as promised. Not very pleased with my first time experience with this location. More

Very helpful in helping me get a new battery after mine died Victoria was very nice in getting me right in- she was very professional died Victoria was very nice in getting me right in- she was very professional More

Be very careful when dealing with Kevin. He is dishonest and does not know how to handle mine and other people personal information. While he was dealing with my contract, he had another person contract wit and does not know how to handle mine and other people personal information. While he was dealing with my contract, he had another person contract with their personal information on it laying on his desk (this should have been a red flag for me). Something went wrong with my loan and I specifically told him to stop running my credit. Yet, he still did the day of and after speaking with him. I told him w.e the outcome is if you need to take the car back or not. DON’T keep running my credit. I’ve called him and left a voicemail because I was getting notification that his running my credit once again. No answer. I had to call the front desk, spoke to several people. Spoked with Ernie, no help, they all run together. Oh and they could not give me corporates number because they just don’t have it. Kevin is unprofessional and will just hang up on you when he knows his wrong for running my credit a week after without my consent. More

It has always been a pleasure to have both my Lexus vehicles (2014 and 2019) serviced by Lexus of Sacramento. Quality service can be counted upon with their attention to detail and superb customer com vehicles (2014 and 2019) serviced by Lexus of Sacramento. Quality service can be counted upon with their attention to detail and superb customer communication including the ease of arranging for a temporary loaner car when it has been necessary. I felt particularly well taken care of during my recent visit which occurred during our pandemic health care concern. More

The service at the Sacramento Lexus was very professional. Tracy had a new employee shadowing her. He did a good job of listening to my concerns a d questions. Loaner car was dirty especially professional. Tracy had a new employee shadowing her. He did a good job of listening to my concerns a d questions. Loaner car was dirty especially on the inside. More

The ongoing efficiency and good care that Brandy Joseph offers assures a customer’s confidence that all service is done just right, which also assures a regular return. offers assures a customer’s confidence that all service is done just right, which also assures a regular return. More

I purchased a Lexus after having many Toyotas. I have not been disappointed with either the car nor the service. Even during the covid the dealership has preformed on a very professional level. not been disappointed with either the car nor the service. Even during the covid the dealership has preformed on a very professional level. More

I love your dealership you go the extra mile, by providing a car and washing my car after service. Your service writer's always friendly. providing a car and washing my car after service. Your service writer's always friendly. More

I rated Tracy a bit low because. when i sat with here and told her of the couple of concerns i had with my new lexus she did not hear what i said. when i reviewed the work order it stated my concens muc and told her of the couple of concerns i had with my new lexus she did not hear what i said. when i reviewed the work order it stated my concens much different than i said. i went back and pointed my concerns to her. More

Always a great experience. Christina Carson is usually my advisor. Never upselling me on things I dont need, very upfront and honest with me everytime. advisor. Never upselling me on things I dont need, very upfront and honest with me everytime. More