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Lexus of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
3,016 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,016 reviews

April 24, 2024

Love serving my car at Lexus of Sacramento. I have always received good care there. Thanks More

by blaytoomey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Lexus of Sacramento responded

Thank you so much for trusting the Lexus of Sacramento team with your vehicle! We look forward to another five-star visit down the road.

April 24, 2024

Everyone was professional and friendly. Would recommend this place to anyone looking to purchase a Lexus. More

by YOUS.ROBERT7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Zinda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Ivey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Castano
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Apr 24, 2024 -

Lexus of Sacramento responded

We're glad to know you had a positive experience with our team at Lexus of Sacramento. Thanks for recommending us, we appreciate it!

April 24, 2024

Christina is cheerful and professional and wants to help you. Service is efficient and timely More

by SBERTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Lexus of Sacramento responded

Thanks for acknowledging Christina's efforts! The team at Lexus of Sacramento looks forward to seeing you at your next service - drive safely!

April 23, 2024

Staff is friendly and exhibit professional behaviors. Every person I came into contact with said hello. More

by K-ellison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo
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Apr 23, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

April 22, 2024

My interaction with the service department from the beginning has been less than satisfactory. Communication updates were slow or non existent. More

by mathewsum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tracey Cach
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Castano
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Apr 22, 2024 -

Lexus of Sacramento responded

I'm sorry to learn about your experience with our service department. We strive for clear and timely communication, so it's disappointing to see we've fallen short in this instance. I'd like the opportunity to address any concerns you may have directly - please reach out at your earliest convenience. Thank you, Russ McDuffie - Service Director 916.465.6291.

April 22, 2024

Everyone is always friendly and professional, as well as helpful and knowledgeable. Things are done quickly and efficiently. Thank you! More

by Laura Oglesby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Lexus of Sacramento responded

Hi Laura: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Christian Simon General Manager

April 22, 2024

Nick Cruz has been helping coordinating services of my car for the past several years. Nick is always been kind, courteous, helpful, and professional. More

by ENVIRONMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Lexus of Sacramento responded

Quality customer service is always our number one priority, and we're happy to hear that Nick continues to meet your expectations. Thank you for choosing Lexus of Sacramento, we look forward to having you as a valued customer for many years to come! Best Regards, Christian Simon General Manager

April 21, 2024

Very nice service over all! My car was wash cleaned very well! Thank you very much! More

by Vangsonny1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moua
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Apr 22, 2024 -

Lexus of Sacramento responded

Sonny, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Moua and our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

April 20, 2024

Kyle was prompt, efficient and was very helpful. He replies to our email/text messages on time. Our Financial Manager was very helpful as well. He made the process calm, not stressful and explained More

by CCMICLAT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear Kyle and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Christian Simon General Manager

April 20, 2024

Very cool and very good service. I enjoyed your work and your service. Hope to hear from you soon. More

by JACKCLANE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Saelee is really good! 5 stars!
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Apr 22, 2024 -

Lexus of Sacramento responded

Jack, Thank you for your very kind review. Rick and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Sacramento. Best Regards, Christian Simon General Manager

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