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Lexus of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
3,017 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,017 reviews

April 12, 2024

Towed in with shredded tire in Saturday’s night at closing. So no one in service department until Monday. On Monday changed tire and said rim was safe to drive as rim was intact. Drove home safely. Ov More

by Shamroc7
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Don’t remember names
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Apr 12, 2024 -

Lexus of Sacramento responded

Thanks for sharing about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

April 12, 2024

Kyle was amazing. Answered all my questions and really made purchase super quick and enjoyable. I’m glad he was my salesman. More

by RBREEN0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Lexus of Sacramento responded

It's great to know that Kyle provided an amazing experience for you at Lexus of Sacramento. We appreciate your feedback and are here if you need anything else!

April 12, 2024

Jerod Horch was excellent. Great follow thru between initial contact thru to shipment from Japan to the USA, then shipment from the Port of Long Beach to Lexus of Sacramento a More

by KINSEYS1954
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerod Horch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Lexus of Sacramento responded

We're glad to know that Jerod and our team at Lexus of Sacramento were able to provide you with a smooth experience, despite the paperwork involved. We appreciate your patience throughout this process! Safe travels in your new vehicle!

April 12, 2024

They do a great job at keeping my car running smoothly. Their staff is very nice and helpful. More

by LILLIANTHURSTON916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2024 -

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Lillian, and it's great to hear about your excellent experience here at Lexus of Sacramento. Best Regards, Christian Simon General Manager

April 11, 2024

Excellent attention by Patrick, great attention to detail and service. I very happy with my car . Five stars to Patrick Castano, five stars to Sacramento of Lexus More

by ADRIANA.FRICKE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Castano
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Apr 11, 2024 -

Lexus of Sacramento responded

We are very happy to hear that Patrick provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Christian Simon General Manager

April 11, 2024

Great! ! Everything was as described, Patrick explained in a concise and clear form the function and features of my car. More

by ADRIANA.FRICKE
Recommend Dealer
Yes
Employees Worked With
Patrick Castano
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Apr 11, 2024 -

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Adriana, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

April 11, 2024

They always take care of me in a timely manner. I am well satisfied with the service. More

by KATHYANN_48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Lexus of Sacramento responded

Hi Kathy Ann: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Christian Simon General Manager

April 11, 2024

Had my car for 12 weeks with no resolution. Lexus Engagement Center at fault. Zz More

by Christirholm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gus Reynoso excellent
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Apr 11, 2024 -

Lexus of Sacramento responded

Chris, I am very sorry if it took longer than expected to complete our services. We strive to offer much more than a one-star experience, so I would like to see if there is anything I can do to improve things for you moving forward. Please reach out when you have a chance. Thank you, Jameson White - Parts Manager - nephiwhite@lithia.com

April 11, 2024

Service was great. The staff was nice & knowledgeable & professional. They secured me a Lyft ride to & from the mall More

by CYNSTILES
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2024 -

Lexus of Sacramento responded

We're glad to know you had a great experience with our team at Lexus of Sacramento! We strive for professionalism and knowledge in all we do. Thanks for sharing your feedback, it's much appreciated!

April 11, 2024

Lexus of Sacramento provides excellent service to customers and its work quality is very good. More

by Jhueliu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Huttleston
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Apr 12, 2024 -

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Sacramento. Best Regards, Christian Simon General Manager

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