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Lexus of Sacramento

Sacramento, CA

4.7
3,016 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,016 reviews

December 16, 2023

Dealership was really good selling a car, but after selling the car, they forgot about us never showed us how to work all the controls are make the garage door work More

by WELBREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve in finance did a horrible job
Dec 21, 2023 -

Lexus of Sacramento responded

I'm sorry to receive this feedback and can understand your frustration. We want to ensure you know how to set up the garage door opener and feel confident with all of the other functions of your new vehicle. Please call me at your earliest convenience so that we can set you up with an appointment to meet with our technology specialist. Thank you, Christian Simon - General Manager - 916-465-6331

December 16, 2023

The technicians were prompt and professional and ensured that we were fully informed prior to performing any service. More

by WILLIE.BULDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Dec 17, 2023 -

Lexus of Sacramento responded

Thank you so much for your kind words, Willie, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

December 16, 2023

Provided an excellent service checking status of my vehicle and washed exterior of my car. More

by RPEABOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2023 -

Lexus of Sacramento responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Christian Simon General Manager

December 15, 2023

They were very helpful in h r lying u s find the car we wanted and t Gen we purchasing our vehicle very easy . It went very smoothly, changing my.mind in how groolingbpurchasing sn auto can be More

by ROCKETMAN19791939
Recommend Dealer
Yes
Employees Worked With
Jared Ivey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Ivey
Dec 15, 2023 -

Lexus of Sacramento responded

Thanks for your feedback on your recent visit to Lexus of Sacramento. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Best Regards, Christian Simon General Manager

December 15, 2023

We are and always have been treated like royalty We are treated very well as if we were the only guest at the dealership. We get prompt service and our Service Advisor Christina Carson is there to help us More

by DAVIDEMUSTIN
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
Dec 15, 2023 -

Lexus of Sacramento responded

David, Thank you so much for your excellent review! We are so glad that Christina had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

December 15, 2023

Easy in with the convenient night drop. Call to set up services was well done. Pick up was confusing and a tad stressful. Thinking I was adding an additional $1200.00 to my bill for work th More

by XQQSAMOI
Recommend Dealer
Yes
Employees Worked With
Tracy
Dec 15, 2023 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with Tracy and our service team. We're glad to hear we delivered such a great experience! Best Regards, Christian Simon General Manager

December 15, 2023

Took new vehicle in for Permaplate, coating interior and exterior Dropped vehicle, picked up loaner, returned loaner and picked up vehicle More

by SAMNBAD
Recommend Dealer
Yes
Employees Worked With
Gustsavo
Dec 15, 2023 -

Lexus of Sacramento responded

We're glad to know that your Permaplate service went smoothly at Lexus of Sacramento. We hope you're enjoying the new look and feel of your vehicle! Thanks for choosing us!

December 15, 2023

Starting with Carlos I was thinking of buying my car from Valley Lexus because I worked with them before, however they didn’t listen, I looked around and saw that Lexus of Sacramento just got a car so I emai More

by PACIFICBUILDERSDAVE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerod Horch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Cave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Lexus of Sacramento responded

We're so glad to know that our team at Lexus of Sacramento was able to provide you with a fantastic experience! It's great hearing how Carlos, Jarod, and Kal were all instrumental in your car-buying process. We appreciate the recommendation and look forward to serving any future needs you may have. Safe travels ahead!

December 15, 2023

Advisers are great Work completed on time lot porters very pleasant and courageous. Will be back. More

by DAVEGREGOIRE57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus
Dec 15, 2023 -

Lexus of Sacramento responded

Dave, thank you for leaving Lexus of Sacramento a five-star review! We are thrilled that our team was pleasant and courageous!

December 15, 2023

Really enjoyed working with Carlos. He was professional and helpful. Straightforward purchasing experience for us. More

by CTJ59
Recommend Dealer
Yes
Employees Worked With
Carlos Cave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Lexus of Sacramento responded

We're glad to know you had a straightforward purchasing experience with Carlos at Lexus of Sacramento. Thanks for the review and we hope to see you again soon!

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