Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Lexus of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
3,002 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
Contact Dealership
View Awards

2600 Fulton Ave

Sacramento, CA

95821

Directions

By Type

Showing 3,002 reviews

December 14, 2023

Christina is efficient, helpful and courteous. She has been my service consultant for many years and it’s always a pleasure doing business with her. I appreciate her attentiveness. More

by KACN6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2023 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Christina delivered such a great experience! Best Regards, Christian Simon General Manager

December 14, 2023

A very good group to work with and the best product in the market I love my hybrid More

by jesusmusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Huttleston, Mike Huttleston
Report | Print
Dec 14, 2023 -

Lexus of Sacramento responded

We are thrilled to hear that you are loving the Hybrid. Thank you for being a valued client of Lexus of Sacramento!

December 14, 2023

They were nice, finish work early. I am satisfied. The waiting room is good, cozy. More

by WENYI_LONG
Recommend Dealer
Yes
Report | Print
Dec 14, 2023 -

Lexus of Sacramento responded

We're thrilled our team welcomed you to Lexus of Sacramento with timely service and a comfortable waiting area! We look forward to your next visit!

December 14, 2023

They need to keep customer updated and what to expect. Took car in for windshield and they did not schedule the person to put it in and then didn’t tell the truth about it. Good bad or ugly always be hone More

by DEANNAFROGUE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None above. Idk
Report | Print
Dec 14, 2023 -

Lexus of Sacramento responded

Deanna, keeping our customers informed and providing honest service is very important to us, so it's disappointing that we didn't meet those expectations in this case. We'd appreciate the opportunity to discuss this further with you. I will search for your contact information, but please also feel free to reach out at your earliest convenience. Thank you, Russ McDuffie - Service Director - russmcduffie@lithia.com

December 14, 2023

Ms Carson was friendly, efficient and knowledgeable. She did not try to upsell me anything that I absolutely didn't need. Thanks very much for this. More

by JC3610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2023 -

Lexus of Sacramento responded

We're glad to know that you had a positive experience with Christina at Lexus of Sacramento! It's great to see our team providing the efficient and friendly service we strive for. Thanks for your review, and don't hesitate if there's anything else we can assist you with in the future!

December 14, 2023

Everyone is always very polite and they keep you updated on the status of your vehicle. I appreciate the complimentary Lyft rides. Great facilities and amenities. More

by ANGELNARANJO10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2023 -

Lexus of Sacramento responded

We're glad to know you had a positive experience with us at Lexus of Sacramento! It's great that our team kept you updated and the complimentary Lyft rides were helpful. Thanks for your feedback, we appreciate it!

December 14, 2023

Lexus of Sacramento has an excellent service department. Always friendly and helpful. Even if it’s just a question you need answers. Your car will be repaired washed and ready for pickup on time. Great serv More

by SESWETTENHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Huttleston
Report | Print
Dec 15, 2023 -

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Christian Simon General Manager

December 13, 2023

They have a very good service. Staff were very nice and accomodating. Also, service was efficient. More

by gerlu_marquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Report | Print
Dec 13, 2023 -

Lexus of Sacramento responded

Gerlu, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

December 13, 2023

Robert was able to help us identify the car we were looking for and arranged financing ahead of us traveling 2:30 hours to see the car in person. We test drove signed paperwork and left with our vehicl More

by brsmjs
Recommend Dealer
Yes
Employees Worked With
Robert Escobosa
Report | Print
Dec 13, 2023 -

brsmjs responded

Thank you for the great experience We will be back for our next purchase.

Dec 13, 2023 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Robert here at Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

December 13, 2023

I have a problem with my dashboard panel they fix it very good and very fast. More

by Choudhryrashid87
Recommend Dealer
Yes
Employees Worked With
Don't remember.
Report | Print
Dec 13, 2023 -

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Christian Simon General Manager

1
...
70
71
72
...
301