Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Lexus of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
3,002 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
Contact Dealership
View Awards

2600 Fulton Ave

Sacramento, CA

95821

Directions

By Type

Showing 3,002 reviews

December 05, 2023

Did not solve an issue with low tire pressure recurring. Did not provide a replacement protector for a wheel housing promised to me at sale a few months ago. Service personnel were not helpful when I poin More

by MAGLYNN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Cave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2023 -

Lexus of Sacramento responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Christian Simon General Manager

December 05, 2023

I brought my car in and told them of a concern that I had, and they fixed it, they did a excellent job. More

by Rkernst4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

December 05, 2023

I have used this dealership for all twenty years for the vehicle I bought from them. More

by CORCORAN.M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

December 05, 2023

I have the best service manager in Nick Cruz and I trust him totally when he tells me what’s wrong and he finds a solution to my issues More

by Clark2
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

Lexus of Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nick met your expectations. Thank you for choosing Lexus of Sacramento, we look forward to having you as a valued customer for many years to come! Best Regards, Christian Simon General Manager

December 04, 2023

Very professional and helpful! !! Christina has helped me in the past and has made my experience pleasant! More

by rjlowe70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Lexus of Sacramento responded

We're glad to know that Christina was able to assist you and make your experience at Lexus of Sacramento a pleasant one. Thanks for the positive feedback! We are here for you and any of your future needs!

December 04, 2023

From the few times I have dealt with Lexus of Sacramento, it has been a great experience. From sales to service, everyone has been most helpful and accommodating. From Raj and Mustafa in sales, both Gus an More

by tomcat4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raj Kundiwala in sales, Gus Reynoso service consultant, V Moua service consultant, Dean Haught internet sales, Mike Huttleston, Mike Huttleston, Mustafa Rashid
Report | Print
Dec 04, 2023 -

Lexus of Sacramento responded

Tom - We're delighted to know that you've had a great experience with our team at Lexus of Sacramento! It's wonderful to see the names of so many staff members who have made your visits enjoyable. Thanks for sharing this feedback, and we look forward to assisting you again in the future!

December 04, 2023

Of all the dealers visited they were the best. Others were more like a high school football team. Rah rah no experience. Very pro. More

by geiserterry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Castano
Report | Print
Dec 04, 2023 -

Lexus of Sacramento responded

We're glad to know you had a professional experience with us at Lexus of Sacramento. We strive for excellence and appreciate your feedback!

December 04, 2023

I have purchased a total of 3 new vehicles from this dealership and I have to say every experience has been a positive one with little or no stress or pressure. Very nice people and very fair. More

by MCLEARY55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean Haught 5 stars
Report | Print
Dec 05, 2023 -

Lexus of Sacramento responded

We're delighted to know that you've had consistently positive experiences with us at Lexus of Sacramento. We appreciate your continued support and look forward to serving you in the future!

December 03, 2023

V from your staff was excellent to work with, understood the issues and communicated with me on the status of my car. More

by dansz71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
V is the guy
Report | Print
Dec 04, 2023 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad V was able to help, and we hope to see you again! Best Regards, Christian Simon General Manager

December 03, 2023

Excellent experience. Nothing is hidden. You get what you see and you get what you agree to. More

by TAHSEENABUYUSUF
Recommend Dealer
Yes
Employees Worked With
Bryon Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryon Burdette
Report | Print
Dec 04, 2023 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Christian Simon General Manager

1
...
74
75
76
...
301