Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Lexus of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
3,002 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
Contact Dealership
View Awards

2600 Fulton Ave

Sacramento, CA

95821

Directions

By Type

Showing 3,002 reviews

December 03, 2023

Taking my Lexus for service has always been a pleasure. Tracey Cach is very professional and easy to work with. More

by RUSSVAGUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Lexus of Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

December 03, 2023

It was a very pleasant experience No pressure and very pleasant salesman. I would recommend this dealership to friends and family More

by D_CLEMMONS
Recommend Dealer
Yes
Employees Worked With
Bryon Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryon Burdette
Report | Print
Dec 03, 2023 -

Lexus of Sacramento responded

It's fantastic to hear that our staff provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing our dealership! Best Regards, Christian Simon General Manager

December 03, 2023

my needs were met & you guys exceeded my expectations by a lot basel was friendly & greeted me right away More

by Fencexpertjr
Recommend Dealer
Yes
Employees Worked With
basel simirrioti
Report | Print
Dec 04, 2023 -

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

December 03, 2023

dealership is in a good location easy to get to. The car wash needs to b updated as 45 min is too long. More

by C4CHANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Lexus of Sacramento responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

December 02, 2023

Great customer service! The best part about this dealership is their staff and of course, getting a loaner vehicle while you’re waiting for your car is excellent! A++ More

by Anton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Reynoso
Report | Print
Dec 03, 2023 -

Lexus of Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

December 02, 2023

Loyal customer since 2010. I'm so pleased with my car and the excellent service provided by all. More

by cafairb
Recommend Dealer
Yes
Employees Worked With
V
Report | Print
Dec 03, 2023 -

Lexus of Sacramento responded

Thanks for sharing about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

December 02, 2023

Customer Service rep turned out to be dishonest and anything but a customer rep and more of a dealership rep. service Mgr the Best, as well as the Dealership Mgr, can't say enough good things. More

by jinnaomitanaka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Simon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Carson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Reid
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Lexus of Sacramento responded

It's disappointing to read about your experience with our customer service team. We always aim for transparency and honesty in all interactions so this feedback is concerning. However, I'm glad you had a positive encounter with the Service Manager and Dealership Manager. If there are any unresolved issues or further comments you'd like to discuss, please don't hesitate to get in touch with us directly. Thank you, Christian Simon - General Manager - 916-465-6331

December 02, 2023

Mr Basel was very professional and helpful. I liked the complimentary car wash besides the oil check. And they fixed my tire as they found a nail in it, that I didn’t even know about. More

by CHRISTINA.HANSEN.MCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Zinda
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2023 -

Lexus of Sacramento responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Christina, for choosing Lexus of Sacramento! Best Regards, Christian Simon General Manager

December 02, 2023

I'm still waiting to get information on my trade-in check $10,000. It's been 2 weeks, no news,no follow up, once I drove off the lot that was it! Only communication was this survey! So not a great experience More

by DARDES_CALI
Recommend Dealer
No
Employees Worked With
Jared Ivey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Ivey
Report | Print
Dec 07, 2023 -

Lexus of Sacramento responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us your contact information so we can reach out. We aim to ensure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Christian Simon General Manager

December 02, 2023

Lexus of Sacramento was efficient and got us what we needed. They were friendly and honest. We'd been to dealerships all over Sacramento that day and they were by far the most helpful, friendly fair and More

by myfamilymyworld
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
RajKundiwala@lexusofsacramento
Report | Print
Dec 03, 2023 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

1
...
75
76
77
...
301