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Lexus of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
3,015 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,015 reviews

December 06, 2023

The service was great. It was quick and friendly. And it was very business liked. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

Lexus of Sacramento responded

We're grateful to have you as a Lexus of Sacramento customer, Jim. Thanks for the review, and see you next time!

December 06, 2023

Once a the site, the estimated cost over the phone was changed to more than 4 times, This was a well defined scope of work. Was very disappointed. More

by MSISLAM83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not in the list
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Dec 06, 2023 -

Lexus of Sacramento responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Christian Simon General Manager

December 05, 2023

We had a good experience. We wanted to replace our SMART car and saw a used on advertised. We were provided thorough information and everyone was very straightforward More

by FRANKMEYER
Recommend Dealer
Yes
Employees Worked With
Jared Ivey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Ivey
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Dec 05, 2023 -

Lexus of Sacramento responded

Frank, we're glad to know you had a good experience at Lexus of Sacramento. We strive for transparency, and providing thorough information is part of that! Thanks for choosing us.

December 05, 2023

Did not solve an issue with low tire pressure recurring. Did not provide a replacement protector for a wheel housing promised to me at sale a few months ago. Service personnel were not helpful when I poin More

by MAGLYNN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Cave
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2023 -

Lexus of Sacramento responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Christian Simon General Manager

December 05, 2023

I brought my car in and told them of a concern that I had, and they fixed it, they did a excellent job. More

by Rkernst4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

December 05, 2023

I have used this dealership for all twenty years for the vehicle I bought from them. More

by CORCORAN.M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

December 05, 2023

I have the best service manager in Nick Cruz and I trust him totally when he tells me what’s wrong and he finds a solution to my issues More

by Clark2
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

Lexus of Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nick met your expectations. Thank you for choosing Lexus of Sacramento, we look forward to having you as a valued customer for many years to come! Best Regards, Christian Simon General Manager

December 04, 2023

Very professional and helpful! !! Christina has helped me in the past and has made my experience pleasant! More

by rjlowe70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Lexus of Sacramento responded

We're glad to know that Christina was able to assist you and make your experience at Lexus of Sacramento a pleasant one. Thanks for the positive feedback! We are here for you and any of your future needs!

December 04, 2023

From the few times I have dealt with Lexus of Sacramento, it has been a great experience. From sales to service, everyone has been most helpful and accommodating. From Raj and Mustafa in sales, both Gus an More

by tomcat4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raj Kundiwala in sales, Gus Reynoso service consultant, V Moua service consultant, Dean Haught internet sales, Mike Huttleston, Mike Huttleston, Mustafa Rashid
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Dec 04, 2023 -

Lexus of Sacramento responded

Tom - We're delighted to know that you've had a great experience with our team at Lexus of Sacramento! It's wonderful to see the names of so many staff members who have made your visits enjoyable. Thanks for sharing this feedback, and we look forward to assisting you again in the future!

December 04, 2023

Of all the dealers visited they were the best. Others were more like a high school football team. Rah rah no experience. Very pro. More

by geiserterry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Castano
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Dec 04, 2023 -

Lexus of Sacramento responded

We're glad to know you had a professional experience with us at Lexus of Sacramento. We strive for excellence and appreciate your feedback!

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