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Lexus of Sacramento

Sacramento, CA

4.7
3,002 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,002 reviews

December 01, 2023

Lexus of sacramento took care of me and my car. Loaner car was provided while my car was in the shop. More

by bikeguy916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Lexus of Sacramento responded

We're glad to know you had a positive experience with us at Lexus of Sacramento and that we could provide a loaner car for your convenience. Thanks for the review! We are here for you and any of your future needs!

December 01, 2023

Kent was great to work with and was very knowledgeable and took time to address our needs. I purchased two vehicles as a result i one month. More

by MATHEWSABLON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Zinda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kent Owens
Dec 03, 2023 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Kent and our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

December 01, 2023

Service was good and the loaner vehicle worked well. Pless the free coffee is great More

by RAMAWEIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Escobosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2023 -

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

December 01, 2023

Your service department was courteous and very helpful. I especially thank Mr. BASEL HE WAS GREAT!! HAPPY HOLIDAYS!! More

by dlolabunny1937
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BASIL
Dec 03, 2023 -

Lexus of Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

November 30, 2023

Dealership is very clean convenient. It has a friendly service and sales staff. All service has been done on a timely basis. More

by TLHARV7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Escobosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Lexus of Sacramento responded

We're glad to know you found our dealership clean and convenient, and that our team at Lexus of Sacramento provided friendly service. Thanks for sharing your experience!

November 30, 2023

That was the third time bought car. either new or used car they have been doing the best job in the world. More

by MARZIEH.HATAMI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Zinda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Lexus of Sacramento responded

Marzieh, we're so glad to know you've had consistently great experiences with us at Lexus of Sacramento. Thanks for your loyalty and the positive review!

November 30, 2023

The process was easy, and employees very helpful. The detail was outstanding and very throughly cleaned. More

by OMAR.SANTANA59
Recommend Dealer
Yes
Employees Worked With
Bryon Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Pomodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Escobosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Lexus of Sacramento responded

We're glad to know that you found our process easy and the team at Lexus of Sacramento helpful. We take pride in delivering a clean vehicle! Thanks for your review.

November 29, 2023

They were prompt and very thorough. Although I wasn’t prepared to purchase new tires, I did because they showed me they were in worse shape than I thought. I appreciate their concern. More

by Georgiac373
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

November 29, 2023

I had an appointment scheduled for 8:30am. I called back to reschedule to 10:00 am. When I arrived the tech was rude telling me I was 2 hours late. I told him I rescheduled he said I did not, More

by Theresa.abilez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gus and Darrian
Nov 29, 2023 -

Lexus of Sacramento responded

Theresa, I'm sorry to learn about your recent experience with us. It's not the level of service we aim for and it seems there was a misunderstanding regarding your appointment time. We would like to rectify this situation and ensure you have a better experience next time around. Please feel free to reach out directly so we can discuss further how best we can assist you moving forward - Thank you, Russ McDuffie - Service Director - russmcduffie@lithia.com

November 29, 2023

Gus did a great job helping me out. I was able to get a loaner which made my life easier too. Thank you More

by joe.mcgann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus
Nov 29, 2023 -

Lexus of Sacramento responded

Joe, we're glad to know Gus was able to assist you effectively at Lexus of Sacramento. We always aim for convenience with our services! Enjoy your ride and thanks for the review!

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