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Lexus of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
3,015 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,015 reviews

October 27, 2023

Excellent service every time I go there. They take good care of my car and myself More

by KAREN HAMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Zinda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Lexus of Sacramento responded

Thanks for sharing about your experience with Lexus of Sacramento. We appreciate your business, Karen, and hope to see you again soon! Best Regards, Christian Simon General Manager

Oct 30, 2023 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento as your go-to service center, Karen. See you next time!

October 27, 2023

Very pleasant , he knows what his doing and you feel very comfortable talking to him , very nice guy More

by ROCIELCALVREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kent Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Zinda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Lexus of Sacramento responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Sacramento! Best Regards, Christian Simon General Manager

October 27, 2023

Dependable take care of customers but a bit pricey we are paying for building remodel More

by POOLBOSS11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darin not satisfied with his aproach, Mike Huttleston, Mike Huttleston
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Oct 30, 2023 -

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

October 27, 2023

The service I received was great. Thank you to Tracy for taking care of us. More

by TRios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2023 -

Lexus of Sacramento responded

Thanks for your five-star feedback! Tracy and the team at Lexus of Sacramento are committed to complete customer satisfaction, and we hope to serve you for miles to come!

October 27, 2023

Amazing service, good people, always makes follow up. I will definetly recommend, uses original parts. Nice waiting area too. More

by tedcurttorres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Lexus of Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lexus of Sacramento, Ted, we look forward to having you as a valued customer for many years to come! Best Regards, Christian Simon General Manager

Oct 30, 2023 -

tedcurttorres responded

Thanks Chris.

October 27, 2023

Very good service, good customer support, good follow-thru and good leadership. Highly recommend this dealership. More

by AMHAWKE123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ McDuffie, Mike Huttleston
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Oct 27, 2023 -

Lexus of Sacramento responded

We're so glad to know you had a positive experience with us at Lexus of Sacramento! Your recommendation means the world to our team. Thanks for your review and we hope to see you again soon!

October 27, 2023

Customer service lacking … I felt rushed thru the intake and the exit interview and some of my service needs were unmet More

by IAMROBINSHIMIZU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tracey Cach
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Lexus of Sacramento responded

Robin, I'm sorry to read that you felt rushed and some of your service needs were unmet. We aim for a high standard in customer care so it's disappointing to know we didn't meet this during your visit. Please reach out directly so we can discuss how best to address these issues moving forward. Thank you, Russ McDuffie - Service Director - russmcduffie@lithia.com

October 27, 2023

I have been going there for at least 3 years and the staff have been professional and courteous. More

by TWEETY33X
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Lexus of Sacramento responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Christian Simon General Manager

October 27, 2023

The service manager don’t get back to you. You literally have to call every second to get a call back. Very annoying. More

by Al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
V moua
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Oct 28, 2023 -

Lexus of Sacramento responded

I'm sorry to hear about your experience. We aim for prompt and efficient communication, so it's disappointing to see this was not reflected. I will share your feedback with my team as we continually strive to improve our service. If there's anything else I can do to help, please contact me directly. Thank you, Russ McDuffie - Service Director - russmcduffie@lithia.com

October 27, 2023

Always great service friendly and helpful staff clean waiting area miss the loaner cars sad More

by Bnamurphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin in service
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Oct 30, 2023 -

Lexus of Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

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