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Lexus of Sacramento

Sacramento, CA

4.7
3,015 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,015 reviews

October 11, 2023

The service is great. I have been going to Lexus of Sacramento since 2007. The advisors are knowledgeable and offered suggestions to improve my Lexus vehicles. More

by Lexus GS F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2023 -

Lexus of Sacramento responded

We're glad to know you've been a longtime loyal Lexus of Sacramento customer and that our team has consistently provided great service! We appreciate your trust in us for all these years!

Oct 12, 2023 -

Lexus GS F responded

Thank you!

October 08, 2023

Cyole was a great salesman, made my experience even better! I’m happy with my new car! More

by Laurie Lewis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Zinda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Lexus of Sacramento responded

Hooray for five stars and a new car, Laurie! Thanks for choosing Lexus of Sacramento - we'll be sure to let Cyole he made your experience an excellent one. Happy driving!

September 30, 2023

I have used Lexus is Sacramento since I bought my Lexus from them 17 years ago. They have always given top-notch service and their service writers have never tried to sell me anything that I didn’t need. More

by Doc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Reynoso
Oct 02, 2023 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Christian Simon General Manager

Oct 02, 2023 -

Doc responded

One issue that should be addressed: The "proximity warning" in the loaner (a GREAT 2023 IS 350) is so sensitive and loud I could not get into my garage without it blasting me with sound. I called to see how to adjust it off or down but the one who apparently knows how to do so never called me back. It would be good to instruct the customer when the car is taken out. Fortunately I didn't need the loaner for too long.

September 26, 2023

Never purchased from a dealer before so I was preparing for the worst even though this one is rated pretty highly. Overall my experience was great, Robert was the one who helped me and he was very friendl More

by Chris S
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Zinda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Escobosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Lexus of Sacramento responded

Thanks for putting your trust in us, Chris! We're thrilled to hear your experience at Lexus of Sacramento was a positive one and will pass your kind words along to Robert for his expertise. Your recommendation means the world and we look forward to working with you in the future. Enjoy the ride!

September 23, 2023

Great service and service department Also Al is a great service technician for custom settings for vehicles More

by jgliska
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Huttleston
Sep 25, 2023 -

Lexus of Sacramento responded

We're glad to know you had a great experience with our service department and Al, in particular. Thanks for choosing Lexus of Sacramento!

September 08, 2023

My experience with this dealership and Jerod was very rewarding. I am very satisfied. Thank you all. More

by JJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jerod Horch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2023 -

Lexus of Sacramento responded

Thank you for leaving Lexus of Sacramento a five-star review! We are so glad that Jerod left a great impression and ensured a seamless experience.

September 01, 2023

Lexus of Sacramento always gives my vehicle excellent service, this visit i had a new service writer Tracy C, she was very knowledgeable, she understood my vehicle's needs, her technician Kevan accomplis More

by lesterah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin (technician)
Sep 01, 2023 -

Lexus of Sacramento responded

We're delighted to know that you had an excellent service experience with Tracy and Kevan at Lexus of Sacramento! We strive to make every customer feel like a valued part of our family. Thanks for your support, we look forward to seeing you next time!

August 31, 2023

The staff is very friendly. The atmosphere is very welcoming, which includes the TV and snacks.. Your concerns and needs are taken into consideration. More

by Blessst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Lexus of Sacramento responded

We're so glad to know you found our staff friendly and the atmosphere welcoming at Lexus of Sacramento. We always strive to make sure your needs are met! Thanks for sharing your experience with us.

August 27, 2023

Good customer service. Was informed about the progress of service and the work was completed prior to the estimated timeline More

by Janice G LeRoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Lexus of Sacramento responded

Janice, we're glad to know you had a positive experience with our service team at Lexus of Sacramento. We always aim for efficiency and clear communication! Thanks for your review.

August 26, 2023

Dishonest and pushy with the unnecessary sales Don't do business with Jared the sales manager and the GM Christian is deceitful. More

by Cynthia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jared Ivey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Lexus of Sacramento responded

Cynthia, I'm really sorry to hear about your experience. We strive for honesty and respect in all our interactions, so it's concerning to see this was not reflected. If you're open to discussing this feedback further, please reach out directly—I'd like the opportunity to make things right. Thank you, Richard Williams - Sales & Business Development Manager - richardwilliams@lexusofsacramento.net

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