Lexus of Sacramento

Everyone from service to sales was very helpful and knowledgeable. I would recommend Lexus to my friends. knowledgeable. I would recommend Lexus to my friends. More

Completely satisfied with the servicez. The service advisor was very knowledgeable , accomodating and easy to deal with. The service advisor was very knowledgeable , accomodating and easy to deal with. More

Excellent service, on time and completed in the estimated time. Clean and quiet waiting room with good coffee. ☕️ time. Clean and quiet waiting room with good coffee. ☕️ More

Lexus of Sacramento has excellent service. I was helped by Homer, who very professional and courteous. I was helped by Homer, who very professional and courteous. More

Brought my Lexus in for 1 year maintenance and waited for the car, it was done faster than expected. Everyone was so nice and helpful. the car, it was done faster than expected. Everyone was so nice and helpful. More

Exceptional Service Every Time at Lexus of Sacramento I recently had my 5,000-mile service done at Lexus of Sacramento on Fulton, and once again, I left extremely happy with my experience. Sacramento I recently had my 5,000-mile service done at Lexus of Sacramento on Fulton, and once again, I left extremely happy with my experience. V was my service advisor, and he went above and beyond to make sure everything was taken care of. What I appreciate most is the level of trust and safety I feel every time I visit. As a woman, it can sometimes be intimidating to handle car service alone, but at this dealership I always feel completely comfortable. V took the time to explain the entire service in detail and answered every question I had until I felt confident and clear about the work being done. The quality of service here is consistently top-tier. When I drove away, I felt safe, reassured, and grateful for the professionalism and care I received. It’s rare these days to find a dealership where you truly feel valued, respected, and looked after — and Lexus of Sacramento delivers that every single time. Thank you, V, and the entire team, for another great experience. I highly recommend this dealership for anyone looking for service they can genuinely trust. More

Excellent customer service. Basel is an excellent service advisor. He’s very accommodating and helpful. I’m very satisfied. Highly recommended. Basel is an excellent service advisor. He’s very accommodating and helpful. I’m very satisfied. Highly recommended. More

I have been a Lexus customer for 12 years and have not have any problems until i reached 120K. service. Thereafter, they flag everything that could be wrong w/ your car to upsell their services. They foll have any problems until i reached 120K. service. Thereafter, they flag everything that could be wrong w/ your car to upsell their services. They follow up with a report and video to inform you that your car is in danger even though a lot of the identified items are not substantiated. I basically paid over $2K for a spark plug change and visual/preventative inspection, which seems pretty costly! This cost does.not include the oil change and tire rotation that I already had done. I will now seek an independent service provider that came highly recommended to determine if my car really needs a new radiator vs. a cap gasket, shock absorbers (even though my car is not bouncing around), etc. Wished I had done this before, but I trusted Lexus so I didn’t think about it. This business model needs to change to gain the customer’s trust and long-term loyalty. On the other hand, Lexus did an excellent job on my car detail although, they missed the passenger side handle section, interior ceiling, and trunk shade. More

As usual, had a great experience at Lexus of Sacramento! My service advisor, Tracey Cach provided great service as usual! My service advisor, Tracey Cach provided great service as usual! More

I really enjoyed Shame at Lexus. Even though I made a mistake on my appointment she was very kind and personable with me and she made me feel welcomed. The service was excellent. Even though I made a mistake on my appointment she was very kind and personable with me and she made me feel welcomed. The service was excellent. I have been to this Lexus dealership the last 2 years and I always feel welcome. Thank you Pham for being who you are a very kind and helpful person. I look for to doing business in the future with you. More