Lexus of Sacramento

Friendly, helpful, knowledgeable. BUT telephone and messaging service need serious improvement from answering to leaving messages BUT telephone and messaging service need serious improvement from answering to leaving messages More

Service was impeccable, staff was informative and helpful, will continue to be seviced at this dealeship. helpful, will continue to be seviced at this dealeship. More

Clean, friendly, convenient online scheduling, nice lobby with coffee bar and snacks. Waiting for service took too long. Had a 9:15am oil change and my vehicle was not complete until noon. The link sent with coffee bar and snacks. Waiting for service took too long. Had a 9:15am oil change and my vehicle was not complete until noon. The link sent as a text to check status of my vehicle wasn’t accurate, needs to be in real time. Seemed delayed as my service provider would tell me my vehicle was almost done but the link would say my vehicle was currently being inspected. Weird. My service advisor works a bit too fast, rushes through his work and made a typographical error with the mileage on my car after I checked in. This caused me much anxiety and despair after I picked it up, 4 days later. While driving home, my odometer read 27,806 but my paperwork read 27,541 when I dropped it off. This led me to believe that someone drove my car excessively (265 miles to be exact) while my water pump was being replaced. Spoke with Service Manager and Service Advisor to inquire about the difference in mileage. Ended up, Service Advisor took ownership to his mistake with keying in the wrong mileage at the time of drop off and offered me a free full detailing service for the inconvenience and the worry he caused. Also did not like the fact that when asked if I could see the old part or even have the old part to take home, I was told by my service advisor that they don’t give the old parts back to the owners. Somehow I find that hard to believe, as they should have at least shown me where the part was damaged (water pump had a crack or a leak) and I feel they should be required to give the old parts back to owners. More

Getting an appointment to see ice my car is easy although I HATE the that AI took the job of human. The Service Representatives are very courteous and professional. I HATE the that AI took the job of human. The Service Representatives are very courteous and professional. More

i come from stockton and it’s always worth the drive. great customer service whenever i get services done here! nice waiting area great customer service whenever i get services done here! nice waiting area More

The service department was very disappointing in my last visit told 2 hours took 3 little or no communication from service person no car wash as promised and my rear seat weather guards were all twisted ben visit told 2 hours took 3 little or no communication from service person no car wash as promised and my rear seat weather guards were all twisted bent out of shape More

We have a 2019 RX and a 2025 NX and the cars and service are great! are great! More

I’ve had several Lexus automobiles for over 25 years. The best! The dealership does not reflect the class this car deserves. The waiting room is awful. One is unable to escape the loud television statio The best! The dealership does not reflect the class this car deserves. The waiting room is awful. One is unable to escape the loud television station that is always on. I observed that not one single person was watching it; some trying to read through the noise; most using their phones. There is no option for those who wait for their cars; unless you go outdoors and sit on a bench at the driveway. My visit yesterday was estimated to be two hours; it ended up three and a half!!!! No updating. Unfortunately, my service consultant left before I could ask a question I had. More

Everyone from service to sales was very helpful and knowledgeable. I would recommend Lexus to my friends. knowledgeable. I would recommend Lexus to my friends. More

Completely satisfied with the servicez. The service advisor was very knowledgeable , accomodating and easy to deal with. The service advisor was very knowledgeable , accomodating and easy to deal with. More