Lexus of Sacramento

Excellent customer service. Basel is an excellent service advisor. He’s very accommodating and helpful. I’m very satisfied. Highly recommended. Basel is an excellent service advisor. He’s very accommodating and helpful. I’m very satisfied. Highly recommended. More

I have been a Lexus customer for 12 years and have not have any problems until i reached 120K. service. Thereafter, they flag everything that could be wrong w/ your car to upsell their services. They foll have any problems until i reached 120K. service. Thereafter, they flag everything that could be wrong w/ your car to upsell their services. They follow up with a report and video to inform you that your car is in danger even though a lot of the identified items are not substantiated. I basically paid over $2K for a spark plug change and visual/preventative inspection, which seems pretty costly! This cost does.not include the oil change and tire rotation that I already had done. I will now seek an independent service provider that came highly recommended to determine if my car really needs a new radiator vs. a cap gasket, shock absorbers (even though my car is not bouncing around), etc. Wished I had done this before, but I trusted Lexus so I didn’t think about it. This business model needs to change to gain the customer’s trust and long-term loyalty. On the other hand, Lexus did an excellent job on my car detail although, they missed the passenger side handle section, interior ceiling, and trunk shade. More

As usual, had a great experience at Lexus of Sacramento! My service advisor, Tracey Cach provided great service as usual! My service advisor, Tracey Cach provided great service as usual! More

I really enjoyed Shame at Lexus. Even though I made a mistake on my appointment she was very kind and personable with me and she made me feel welcomed. The service was excellent. Even though I made a mistake on my appointment she was very kind and personable with me and she made me feel welcomed. The service was excellent. I have been to this Lexus dealership the last 2 years and I always feel welcome. Thank you Pham for being who you are a very kind and helpful person. I look for to doing business in the future with you. More

First time meeting Homer and he was friendly and knowledgeable with the service process. The experience was smooth and quick. I appreciated Homer’s professionalism and great attitude! knowledgeable with the service process. The experience was smooth and quick. I appreciated Homer’s professionalism and great attitude! More

Dealership is very friendly and courteous. The work was done as suggested and in an efficient way. The work was done as suggested and in an efficient way. More

Easy to make an appointment. Service has been good. Everyone friendly. Will use this dealership again Service has been good. Everyone friendly. Will use this dealership again More

V provided excellent service ! !!! Not only was the work on my Lexus performed perfectly, V brought personable and professional customer service to my experience so that I felt very !!! Not only was the work on my Lexus performed perfectly, V brought personable and professional customer service to my experience so that I felt very happy to be his customer. I drive an extra half hour to the Sacramento dealership because the service is exemplary! More

Great service great people always keep me informed I appreciate the service all through the process including getting a loaner vehicle and getting my car back freshly cleaned appreciate the service all through the process including getting a loaner vehicle and getting my car back freshly cleaned More

Good job Mr BASEL is very good for customer service I give him 5 stars give him 5 stars More