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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,852 Reviews

1,852 Reviews of Lexus of Sacramento - Service Center

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May 21, 2025

As usual, my experience at Lexus of Sacramento was very good, as to be expected! More

by Raider Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel Simirrioti
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025

It was my first service request at this location. Basel greeted me with a big smile on his face and provided outstanding customer service. My service was done on as time ax promisez More

by Ria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel Simirrioti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Basel
May 20, 2025 -

Lexus of Sacramento responded

Ria, we're delighted to hear that Basel provided you with outstanding service at Lexus of Sacramento. Thank you for choosing us for your first service request!

May 19, 2025

The Service Dept is very streamlined. I also appreciate the good communication so I can anticipate when my car will be ready. More

by Marianne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Lexus of Sacramento responded

Marianne, we're delighted to hear that our streamlined service and communication met your expectations at Lexus of Sacramento. Thank you for sharing your experience!

May 17, 2025

Service advisor Basil was so. nice and helpful i and advice on time I would recommend Lexus More

by Rukesh.kumar916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel Simirrioti
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Lexus of Sacramento responded

Thanks for the review and recommendation of Lexus of Sacramento!

May 15, 2025

Great Lexus dealer with nice services. I went in for regular oil change and they washed my car also without any charge. More

by esuzuki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Lexus of Sacramento responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Lexus of Sacramento provided excellent service and a complimentary car wash during your visit. We look forward to seeing you again soon!

May 13, 2025

Despite an obvious decline in the customer service elements at the dealership level, Christina Carson does a superior job as she attempts to provide the customer with the best possible experience. She More

by SK001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Lexus of Sacramento responded

Thank you for highlighting Christina's efforts to provide a positive experience. We appreciate your feedback on the areas needing improvement and are committed to enhancing our service quality with better corporate support. If there's anything else you'd like to discuss, please feel free to reach out. Best, Russ McDuffie - Service Director - 916.465.6291

May 06, 2025

It’s the place I look forward to get my vehicle serviced. I enjoy the amenities, the reading material, and receiving knowledgeable answers to my vehicle specific questions. More

by Mat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Homer Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025 -

Lexus of Sacramento responded

Mat, we're delighted to hear that you enjoy the amenities and service at Lexus of Sacramento! Thank you for choosing us for your vehicle needs. See you next time!

April 27, 2025

Flexible appointments, courteous , professional service techs . Friendly environments, very considerate about customers time ,service quality was the best, everything was taken of even the car wash. More

by RZ97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The service tech who works with Gustavo Guang or Grang
Apr 29, 2025 -

Lexus of Sacramento responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Lexus of Sacramento provided courteous and professional service, along with a friendly environment. We appreciate your kind words and look forward to serving you again in the future!

April 24, 2025

Excellent service. My advisor Basil provided me an outstanding service. Highly recommended to all my friends and family! More

by Mario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel Simirrioti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Lexus of Sacramento responded

Mario, thank you for recommending us! We're delighted to hear that Basil provided outstanding service at Lexus of Sacramento. We appreciate your support and look forward to serving your friends and family too!

April 22, 2025

So friendly the moment I drove up, to the minute I drove off in my vehicle, serviced and nicely washed!! Gus was kind and trustworthy-- not like some dealership's service pros. The loaner car was perfect! More

by mo.matthews916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Lexus of Sacramento responded

We're delighted to hear that Gus and the team at Lexus of Sacramento provided such a friendly and trustworthy experience! It's great to know you enjoyed your serviced vehicle, as well as the loaner car. Thanks for sharing this positive feedback with us!

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