Lexus of Sacramento

Brought my car in for service recently, and had another good customer experience! Will continue to have them service my car! good customer experience! Will continue to have them service my car! More

Very friendly and courteous and very helpful! !! They were very prompt in their service. Thank you !! They were very prompt in their service. Thank you More

Smooth transaction. . service light came on, scheduled through the Lexus App. Homer was very friendly. Quick turn around . service light came on, scheduled through the Lexus App. Homer was very friendly. Quick turn around More

Good customer service. Shafiyan was a good advisor. He’s nice and accommodating. Highly recommended. Love the service. Shafiyan was a good advisor. He’s nice and accommodating. Highly recommended. Love the service. More

Always a pleasure working with Daren. I’m guaranteed a laugh and excellent service. He takes care of Angel and ensures she is handled with care and respect. I’m guaranteed a laugh and excellent service. He takes care of Angel and ensures she is handled with care and respect. More

Did not fix specific problem we both (husband & wife) related to them many times in phone calls and in person. Assured by Lexus many times the problem was solved…..it was NOT!! They obviously did mot ve related to them many times in phone calls and in person. Assured by Lexus many times the problem was solved…..it was NOT!! They obviously did mot verify ! We did not discover until we got back home that the problem still persisted. Wife VERY unhappy! Will tane back to dealer when we return home from 2-week trip. Did I mention…..wife VERY unhappy!! More

Exceptional work as always. Always a pleasure working with V. Will continue to bring my vehicles to Lexus of Sacramento! Always a pleasure working with V. Will continue to bring my vehicles to Lexus of Sacramento! More

Friendly, helpful, knowledgeable. BUT telephone and messaging service need serious improvement from answering to leaving messages BUT telephone and messaging service need serious improvement from answering to leaving messages More

Service was impeccable, staff was informative and helpful, will continue to be seviced at this dealeship. helpful, will continue to be seviced at this dealeship. More

Clean, friendly, convenient online scheduling, nice lobby with coffee bar and snacks. Waiting for service took too long. Had a 9:15am oil change and my vehicle was not complete until noon. The link sent with coffee bar and snacks. Waiting for service took too long. Had a 9:15am oil change and my vehicle was not complete until noon. The link sent as a text to check status of my vehicle wasn’t accurate, needs to be in real time. Seemed delayed as my service provider would tell me my vehicle was almost done but the link would say my vehicle was currently being inspected. Weird. My service advisor works a bit too fast, rushes through his work and made a typographical error with the mileage on my car after I checked in. This caused me much anxiety and despair after I picked it up, 4 days later. While driving home, my odometer read 27,806 but my paperwork read 27,541 when I dropped it off. This led me to believe that someone drove my car excessively (265 miles to be exact) while my water pump was being replaced. Spoke with Service Manager and Service Advisor to inquire about the difference in mileage. Ended up, Service Advisor took ownership to his mistake with keying in the wrong mileage at the time of drop off and offered me a free full detailing service for the inconvenience and the worry he caused. Also did not like the fact that when asked if I could see the old part or even have the old part to take home, I was told by my service advisor that they don’t give the old parts back to the owners. Somehow I find that hard to believe, as they should have at least shown me where the part was damaged (water pump had a crack or a leak) and I feel they should be required to give the old parts back to owners. More