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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,845 Reviews
Call Service Center (916) 485-3987

1,845 Reviews of Lexus of Sacramento - Service Center

Sort by
August 12, 2024

No problem here getting service at Lexus of Sacramento. Not my first rodeo, waiting is very comfortable. Service agent is very knowledgeable. Will be back for my next service. More

by jlh892
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2024 -

Lexus of Sacramento responded

Thanks for sharing your positive experience with us! We're glad to hear that our knowledgeable service agent and comfortable waiting area met your expectations. Looking forward to seeing you again for your next service at Lexus of Sacramento!

July 25, 2024

Lexus of Sacramento, continues to provide an excellent customer experience, which is why I don't take my car anywhere else! More

by michaelpapin3314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2024 -

Lexus of Sacramento responded

Michael, we're delighted to hear that you consistently have a great experience with us at Lexus of Sacramento! Thanks for your loyalty and kind words!

July 25, 2024

Professional and friendly staff. Comfortable waiting area, break room and bathroom are clean. Easy to schedule appointment. More

by Mamijule
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2024 -

Lexus of Sacramento responded

Mamijule, we're delighted to hear you had a great experience with our team at Lexus of Sacramento. Thanks for the positive feedback!

July 25, 2024

My first time there, really impressed with their work, professionalism and courteousness, enjoyed my experience with Sacramento Lexus. More

by baker383
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
V Moua
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2024 -

Lexus of Sacramento responded

We're delighted to hear that your first visit was a positive one! Thanks for choosing Lexus of Sacramento, and we appreciate the kind words about our team's professionalism and courteousness.

July 24, 2024

Lexus of Sacramento has a wonderful sale man. He is Raz Ionita. In addition, this is a nice place. More

by Haule
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raz Ionita
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Jul 24, 2024 -

Lexus of Sacramento responded

Haule, thank you for leaving Lexus of Sacramento a five-star review! We are glad that Raz and our team were a pleasure to work with.

July 19, 2024

The service department is extra attentive to completing my service in a timely fashion because I drive from over 140 miles away. More

by berneykidd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Lexus of Sacramento responded

We're glad to hear our service team at Lexus of Sacramento could accommodate your needs so efficiently. Thanks for making the long drive to see us!

July 19, 2024

Great customer service by tech and all dealer staff. Assume that finding of no problem with video screen was correct. More

by SALLY_LEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Homer Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Lexus of Sacramento responded

Thank you for your feedback! We're glad to hear our team at Lexus of Sacramento provided great customer service and addressed your concerns. Safe driving!

Jul 19, 2024 -

SALLY_LEE responded

You are most welcome.

July 07, 2024

Asked to have my A/C checked and did not get the response that I should have had More

by VAKESSLER939
Recommend Dealer
Yes
Employees Worked With
Don't recall
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June 18, 2024

Service was great! Asked for a front end alignment because these racing tires seem to wear out more quickly than they should. Done on time and very satisfactory. More

by helendh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2024 -

Lexus of Sacramento responded

Helen, we're glad to hear you had a great experience with our service team at Lexus of Sacramento! Thanks for the review and drive safely on those racing tires!

June 13, 2024

Everyone so polite and helpful. So organized. Show real teamwork between departments. Obviously well trained employees in customer service. More

by Sharon
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Homer Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2024 -

Lexus of Sacramento responded

Sharon, we're delighted to hear that our team at Lexus of Sacramento provided such a positive and organized experience. Thanks for the kind words!

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