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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,763 Reviews

1,763 Reviews of Lexus of Sacramento - Service Center

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November 23, 2021

I satisfied with the service and care I receive from Lexus of Sacramento dealer for my 2 Lexus cars. More

by SAM5401
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2021 -

Lexus of Sacramento responded

Thank you for the great review, Sam! We appreciate your support and hope to earn your business again at Lexus of Sacramento. Safe travels!

November 22, 2021

People are friendly easy to work with and have knowledge of their product. Would recommend your dealership to anyone. More

by BARPAD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Lexus of Sacramento responded

We appreciate your business and our team looks forward to serving you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 20, 2021

Even while under renovation, all the staff was extremely friendly and helpful. Construction can be tough for everyone but they still had coffee and even snacks! I can’t wait to see the new building! More

by Diane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandy Joseph, Mike Huttleston, Mike Huttleston, Eric Foltz
Nov 21, 2021 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento, Diane, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 19, 2021

The service on my vehicle was done quickly and even though the dealership is undergoing construction there was a warm, quiet, dry place to wait. More

by Michili1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2021 -

Lexus of Sacramento responded

You can always count on Lexus of Sacramento to do all we can to make your time with us comfortable and successful. We're happy to hear our efficient service hit the mark, and we hope you'll continue to rely on us for all your automotive needs in the future!

November 19, 2021

When I call for question, transferred to voicemail. When I call for question, transferred to voicemail. Called several times, no one returns call. Cannot get anyone to answer simple question. Requ More

by Kolohe222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t remember
Dec 06, 2021 -

Lexus of Sacramento responded

I am sorry to see that your experience with our team didn't meet the standard of service that we set for ourselves here. It is always our goal to provide our guests with top-notch service and I am sorry to see that we missed the mark in regards to your tire. If you have anything further that you would like to add to your account I would be happy to take your call and discuss the matter in greater detail. Thank you for your feedback, Leslie Saelee - Service Manager - lesliesaelee@lithia.com

November 17, 2021

Fine job. Fine job. Fine job. Fine job. Fine job. Fine job. Fine job. Fine job. More

by DGARLOW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Nov 17, 2021 -

Lexus of Sacramento responded

Thank you for the five-star feedback! We are grateful to have earned your business here at Lexus of Sacramento and we hope to welcome you back in the future. Drive safely!

November 14, 2021

Great customer service they were very helpful also did a excellent job fixing my car More

by Sherise762
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2021 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 13, 2021

Excellent service. Always receive great service. Mike Huddleston is our trusted service advisor and friend. More

by SFELDERS
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Nov 14, 2021 -

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Mike here at Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

Nov 14, 2021 -

SFELDERS responded

Thanks for your response. I also want to mention the young African American women who greeted me when I arrived. She was very friendly and helpful.

November 13, 2021

Excellent service center! I am very happy with the s vice they offered . I can count on them. More

by Guanmike24
Customer Service
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2021 -

Lexus of Sacramento responded

We're pleased that our service team was wonderful to work with. We appreciate these kind words here at Lexus of Sacramento!

November 11, 2021

Even with all the construction, my service rep and rental person took good care of me and the car. Had service, new brakes and new tires.. Always impressed with the service depth and Nick. More

by LINDSEY1486
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2021 -

Lexus of Sacramento responded

Thank you for the kind words for Nick and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

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