Lexus of Wayzata

Great experience. From the time you drive in, finish necessary paperwork, relax in the lounge with treats, soft drinks, coffee and water, the next thing you know it's From the time you drive in, finish necessary paperwork, relax in the lounge with treats, soft drinks, coffee and water, the next thing you know it's ready to go. 17 years of satisfied service...... More

Purchase new RX350 We purchased a new RX350 while trading in our 2009 RX which we had purchased from Lexus of Wayzata. One of the reasons we stayed with this dealership We purchased a new RX350 while trading in our 2009 RX which we had purchased from Lexus of Wayzata. One of the reasons we stayed with this dealership is our experience with Chris Doyle in service. We also enjoy working with Pat Bernklau in sales, who we have used each time we have purchased a new car. More

Wonderful! Chris Doyle was wonderful to work with. He explained what needed to get taken care of and why. He was very helpful, answered all questions and kept me Chris Doyle was wonderful to work with. He explained what needed to get taken care of and why. He was very helpful, answered all questions and kept me updated throughout the process. There were no surprises. More

The only place to go Great service, great people and great atmosphere. I appreciate everyone! They are by far the most cordial, professional and caring group I have dealt Great service, great people and great atmosphere. I appreciate everyone! They are by far the most cordial, professional and caring group I have dealt with! More

Great Customer Service Lexus of Wayzata promptly scheduled my car for the free replacement of a recalled part. They also provided me with a beautiful loaner vehicle (which Lexus of Wayzata promptly scheduled my car for the free replacement of a recalled part. They also provided me with a beautiful loaner vehicle (which was essentially new) at no cost to me so that I could complete other appointments. As I requested, Nick sent me a text when my car was ready to pick up. The work was completed in less time than they estimated. Every employee I encountered was courteous and friendly. The cashier even offered me a bottle of water for the drive home. I felt it was a very positive experience and I will give this company my repeat business. The dealership where my husband's car was purchased and is serviced provides a complimentary car wash after servicing his vehicle. This would be a very nice addition, if you would choose to add that perk for your clients. Thank you. More

Attentiveness Updates information they kept me advised checked issues quick. Got back to me quick. Got me in early for service. Will use again next service. Needed Updates information they kept me advised checked issues quick. Got back to me quick. Got me in early for service. Will use again next service. Needed More

Timely and efficient As always, the work on my car was done in a timely manner. I had no issues to report when I arrived, so the normal checking was done and whatever my c As always, the work on my car was done in a timely manner. I had no issues to report when I arrived, so the normal checking was done and whatever my car needed was completed. More

Good service Happy with service, but overall I am not happy with the tire issues I had with my IS. It sounds like this is a reoccurring problem for the IS and I do Happy with service, but overall I am not happy with the tire issues I had with my IS. It sounds like this is a reoccurring problem for the IS and I don’t feel I should have had to buy 4 new tires this soon after replacing them. Although I only had to pay 1/2 price this time because of the warranty, I’m disappointed in the initial quality of tires Lexus recommended and sold to me last year. I believe whole price for the tires should have been covered by Lexus and the tire manufacturer given these reoccurring issues. More

Lack of full disclosure I needed a new alternator. I had checked at O'Reilly for the price of a new one ($210 with a lifetime warranty) and a re-manufactured one (around $1 I needed a new alternator. I had checked at O'Reilly for the price of a new one ($210 with a lifetime warranty) and a re-manufactured one (around $100). I decided to just have Lexus install theirs as they had one in stock (about $310 part only). I was ok paying an extra $100 for a "new" one from Lexus considering I already had scheduled my normal maintenance appointment before the alternator problem came up. As I was paying, I noticed that my bill showed "re man" next to the alternator part. It turns out they did not put in a new part but instead a re-manufactured part and it only has a 1 yr parts warranty. I was not informed, prior to the work being completed, that the part being installed for $310 was a used part. Oh...but they assured me that it was a Lexus certified re-build...is that supposed to give me confidence for $200 more? I am more than disappointed in this experience. Normally, my experiences have been exceptional but, not this time. More

very personable and caring service A question, did you keep a record of what was suggested as needed for my Lexus If so, please email that information to me thank you Suzanne Joyce A question, did you keep a record of what was suggested as needed for my Lexus If so, please email that information to me thank you Suzanne Joyce More